Top 21 Sr. customer success manager, robotic technical services, robotic technical services Jobs in Benson, Nc

Sr. Customer Success Manager, Robotic Technical Services, Robotic Technical Services
Amazon.com Services LLC —Garner, NC
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- 5 years
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- AD&D insurance
- Health insurance
IT Manager, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Garner, NC
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- Bachelor's degree
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Mechatronic Apprentice
CBRE —Smithfield, NC
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- Microsoft Excel
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Sr. Automation Engineer
CBRE —Garner, NC
- Weekends as needed
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Automation Engineer
DSI Innovations —Raleigh, NC
- Full-time
- 5 years
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- Senior level
- Mileage reimbursement
- Health savings account
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DP gMSAT Technology Deployment Steward
Genentech —Holly Springs, NC
- $114,400 - $212,400 a year
- Online Application
- 8 years
- Travel
- Agile
Principal Automation Engineer - Warehouse Automation (Holly Springs)
Genentech —Holly Springs, NC
- $95,200 - $176,800 a year
- Weekends as needed
- Computer science
- Computer Science
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Principal Delivery Lead
First Citizens Bank —Raleigh, NC
- Full-time
- High school diploma or GED
- Bachelor's degree
- Senior level
- Retirement plan
1d
RME Operator
CBRE —Garner, NC
- Weekends as needed
- Basic math
- High school diploma or GED
- Ability to lift 50 pounds
Senior Principal Automation Engineer (CVRM)
Genentech —Holly Springs, NC
- $114,400 - $212,400 a year
- Weekends as needed
- Computer science
- Computer Science
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Data/Senior Data & Analytics Engineer (PI, MQTT and UNS)
Genentech —Holly Springs, NC
- $78,900 - $176,800 a year
- Online Application
- Computer Science
- Construction site
- 5 years
7d
Controls Engineer
Vulcan Elements —Benson, NC
- Ability to walk for extended periods
- System design
- Ability to climb stairs
2d
UiPath Lead Software Engineer (Remote)
First Citizens Bank —Raleigh, NC
- $130,109 - $160,000 a year
- Full-time
- Remote
- 6 years
- Management
- High school diploma or GED
11d
Technician - Crossbore
Hydromax USA —Garner, NC
- $20 - $23 an hour
- Overtime
- Background check
- Computer literacy
- Pass drug screening
- Paid training
- Paid holidays
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8d
Sr. Embedded Software Engineer
Diversified Services Network, Inc. —Clayton, NC
- $110,000 - $121,000 a year
- Full-time
- Computer science
- Computer Science
- Software troubleshooting
- Health savings account
- Paid holidays
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Surgical Technologist I - (Per Diem) Operating Room
UNC Health —Clayton, NC
- $23.24 - $33.41 an hour
- Part-time
- Nursing
- Anatomy knowledge
- Surgery
Surgical Technologist II - Operating Room (On-Call Schedule)
UNC Health —Clayton, NC
- $23.24 - $33.41 an hour
- 12 hour shift
- Nursing
- Anatomy knowledge
- Surgery
Surgical Technologist II - Operating Room
UNC Health —Clayton, NC
- $23.24 - $33.41 an hour
- Full-time
- Nursing
- Anatomy knowledge
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IT Manager, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Garner, NC
Your internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin clients, integrated computer, and PCs running Windows, Linux,…
$116,800 - $160,000 a year

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sr. customer success manager, robotic technical services, robotic technical services jobs near benson, nc

Sr. Customer Success Manager, Robotic Technical Services, Robotic Technical Services

Amazon.com Services LLC -
Garner, NC

Apply Now

Job Details

Full-time
$145,900 - $207,800 a year

Benefits

AD&D insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
RSU
Paid time off
Adoption assistance
Parental leave
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Customer communication
Program development
Leading team collaboration initiatives
Cross-functional team management
Cross-functional communication

Full Job Description

DESCRIPTION

Are you inspired by invention? Does problem solving through teamwork run in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Fulfillment Technologies & Robotics. We are a smart team of doers who work passionately to apply advances in robotics and software to solve real-world challenges that will transform our customers' experiences in ways we can't even imagine yet. The Amazon Robotics (AR) team provides support to internal fulfillment network customers who rely on advanced robotics technology to fulfill and ship customer orders.

In this role on the Robotics Technical Services team, you will serve as a Customer Success Manager (CSM) working as the primary link between AR and Operations, coaching site leaders on operational best practices, robotics systems and tools. You will work directly with product development and site-level reliability, maintenance, and engineering teams to maximize the performance of advanced robotics systems across the Midatlantic Region.

We seek exceptional candidates who possess a blend of technical and customer-facing skills to successfully support the Amazon Robotic Systems. This job requires a unique combination of flexibility, troubleshooting, creativity, problem-solving skills, drive and ability to travel. As part of this highly visible team, you will work closely with Amazon fulfillment and transportation customers to contribute to the successful deployment and reliable operations of the Robotic Systems.

You will launch new systems, develop and implement support mechanisms, proactively monitor system performance, share best practices, and implement continuous improvement initiatives across Amazon's customer fulfillment network in the Northeast Region. In this role, you will develop and implement standard operating procedures, performance metrics, and feedback mechanisms to enable the AR team to effectively scale. You will work closely with Hardware Support Engineers and your Sub-Region Manager to build a cohesive team responsible for the safety, reliability, and performance of emerging robotics technology.

Key job responsibilities
Strategic Guidance

Guide technology adoption maturity; develop adoption plans; balance customer and engineering needs. Own geography-based site relationships; prioritize support for high-risk and high-impact sites. Serve as the primary liaison to site leadership and operations; own the relationship with Site Operations Managers and General Managers.

Technical Leadership

Lead high-severity escalations; deconstruct complex problems; drive multi-team dialogue; manage change to resolve roadblocks. Manage complex transformation programs; lead large cross-functional initiatives; establish strategic relationships; influence organizational goals; build scalable solutions.

Operational Excellence

Drive incident reduction; implement proactive monitoring; use data to develop support mechanisms. Leverage AI-supported guides and automated workflows to resolve common issues efficiently, reserving direct engagement for escalations and high-complexity situations.

Building Launches & Retrofits

Serve as the primary RTS point of contact for building launches and retrofit programs; own site leadership communication, readiness coordination, and go-live planning.

Key Deliverables

Adoption/maturity plans, risk mitigation strategies, NOPR documentation, executive communications, training programs, site risk assessments and floor health improvement plans.
Utilize metrics and proactive monitoring tools to measure the reliability and performance of advanced robotics systems
Build an effective working relationship with key stakeholders and engineering leaders supporting Amazon operations
Identify, analyze and resolve mechanical and system issues across the AR product suite
Produce daily and weekly reports on the products in the AR product suite
Partner with leaders and engineers in the AR organization to deliver new and innovative products to the customer fulfillment network
Provide requirements and "voice of the customer" feedback to development and support teams
Provide on-site support for new product implementation efforts
This role requires up to 50% travel within the Midatlanic Region

A day in the life
Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets.

BASIC QUALIFICATIONS

Bachelor's degree in science, technology, engineering, math, business or equivalent
Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience

PREFERRED QUALIFICATIONS

7+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NC, Garner - 153,600.00 - 207,800.00 USD annually
USA, TN, Nashville - 145,900.00 - 197,400.00 USD annually
USA, VA, Arlington - 153,600.00 - 207,800.00 USD annually

Apply Now

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sr. customer success manager, robotic technical services, robotic technical services jobs in benson, nc

Sr. Customer Success Manager, Robotic Technical Services, Robotic Technical Services

IT Manager, Ops Tech Solutions (OTS)

Mechatronic Apprentice

Mechatronic Apprentice (MRA)

Sr. Automation Engineer

Automation Engineer

DP gMSAT Technology Deployment Steward

Principal Automation Engineer - Warehouse Automation (Holly Springs)

Principal Delivery Lead

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Senior Principal Automation Engineer (CVRM)

Data/Senior Data & Analytics Engineer (PI, MQTT and UNS)

Controls Engineer

UiPath Lead Software Engineer (Remote)

Technician - Crossbore

Sr. Embedded Software Engineer

Surgical Technologist I - (Per Diem) Operating Room

Surgical Technologist II - Operating Room (On-Call Schedule)

Surgical Technologist II - Operating Room

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