Top 8 Client support desk analyst Jobs in Benton, Ar

Client Support Desk Analyst
defi AUTO LLC —Little Rock, AR
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
7d
Help Desk Analyst
Software Technology Inc —Little Rock, AR
- Mid-level
- Office
- Bachelor's degree
Quick Apply
Inpatient Coding Auditor
Huron Managed Services LLC —Little Rock, AR
- $38.46 - $52.40 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Dental insurance
Quick Apply
3h
Epic Healthy Planet Analyst II
Vytwo —United States
- Full-time
- Remote
- 5 years
- Mentoring
- Senior level
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Help Desk Analyst
Software Technology Inc —Little Rock, AR
The Help Desk Analyst has regular contact with elected court officials and court staff throughout the state, department staff, other state agency/institutions…
Quick Apply
Client Support Desk Analyst
defi AUTO LLC —Little Rock, AR
In this challenging, hands-on role, you will help defi deliver the next generation lending experience for our clients through collaboration, resolving issues,…
$60,000 - $75,000 a year
Quick Apply
7d

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Client Support Desk Analyst
defi AUTO LLC —Columbus, OH
In this challenging, hands-on role, you will help defi deliver the next generation lending experience for our clients through collaboration, resolving issues,…
$60,000 - $75,000 a year
Quick Apply
7d
Service Desk Analyst I (Columbus)
RedHelm —Columbus, OH
Valid driver's license and reliable transportation may be required. Perform basic user account administration, including password resets, group membership…
Quick Apply
5d

Show more jobs in cities nearby

I want to receive the latest job alert for client support desk analyst in benton, ar

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

client support desk analyst jobs near benton, ar

Support Analyst jobs in Little Rock, AR

Auditor jobs in Little Rock, AR

Senior Analyst jobs in Fort Wayne, IN

Senior Analyst jobs in Chandler, AZ

Analyst jobs in Riverside, CA

Senior Analyst jobs in Naperville, IL

Senior Analyst jobs in Richmond, KY

Senior Companion jobs in Orlando, FL

Senior Aerospace jobs in Burbank, CA

Remote Data Analyst jobs in New York, NY

Support Analyst jobs in New Braunfels, TX

Support Analyst jobs in Gastonia, NC

Support Analyst jobs in Richmond, VA

Support Analyst jobs in Austin, TX

Entry Level It Auditor jobs in Remote

Auditor jobs in San Diego, CA

Remote Nurse Auditor jobs in Georgia

It Auditor jobs in Atlanta, GA

Hotel Night Auditor jobs in Minneapolis, MN

Client Support Desk Analyst

defi AUTO LLC -
Little Rock, AR

Quick Apply

Job Details

Full-time
$60,000 - $75,000 a year
7 days ago

Qualifications

SQL
Customer support ticket management
Query management

Full Job Description

About defi SOLUTIONS:

It’s an exciting time to join defi!

defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest-volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customize lending processes with proven, scalable performance. Learn more at defisolutions.com and follow us on LinkedIn.

About the Role:

In this position, you will work in a fast-paced environment and interface directly with system administrators and key business decision makers supporting defi's Auto Loan Originations and Servicing Products. You will be the "Face of defi SOLUTIONS" in supporting and providing analysis to our clients, who include some of the largest lenders in the United States. In this challenging, hands-on role, you will help defi deliver the next generation lending experience for our clients through collaboration, resolving issues, answering questions, and gathering feedback. This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software products. This role does not focus on desktop support, hardware repair, password resets, or general IT infrastructure support.

By working directly with clients and internal stakeholders, you can help shape software requirements, build relationships, and directly contribute to the business goals. Your contributions correlate to recognition and growth opportunities within the organization. The Client Service Desk is the hub of the organization as we interact with multiple departments and levels within the organization. This position provides exposure to new software and the ability to work with and influence others.

Essential Job Responsibilities:

Review client configurations and business processes to address challenges and satisfy business needs
Analyze, troubleshoot, and resolve complex application issues
Triage cases to isolate issues and determine priority and resolution path
Identify opportunities to enhance client product experiences
Effectively interact and communicate with internal stakeholders to deliver on client expectations
Advocate for clients by escalating urgent requests and efficiently prioritizing cases
Determine resolution or alternatives, develop and implement solutions, or engage appropriate resources
Identify roadblocks and drive progress to resolution
Efficiently manage assigned cases and prioritize workload to meet Internal and client SLAs
Support software QA testing and validation
Perform other duties as required

Required Qualifications:

Minimum of three to five (3-5) years' experience in lending, financial services, technology, and/or SaaS companies
Experience working in high volume case or ticketing queues
Basic SQL query abilities/experience
Excellent critical thinker; demonstrating strong problem-solving skills
Analytical and process oriented
Detailed and thorough
Excellent oral and written communication skills
Demonstrates accountability and personal ownership
Self-starter with a passion for client satisfaction

Preferred Qualifications:

ServiceNow experience preferred
Loan Servicing experience preferred
Accounting experience preferred

Affirmative Action/EEO statement:

defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Quick Apply

Refine Your Search

client support desk analyst jobs in benton, ar

Client Support Desk Analyst

Help Desk Analyst

Inpatient Coding Auditor

Epic Healthy Planet Analyst II

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for client support desk analyst in benton, ar

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected