Top 9 Help desk analyst Jobs in Benton, Ar

Help Desk Analyst
Software Technology Inc —Little Rock, AR
- Communication skills
- Entry level
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Client Support Desk Analyst
defi AUTO LLC —Little Rock, AR
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
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7d
USER SUPPORT ANALYST
State of Arkansas —Little Rock, AR
- $54,924 - $89,613 a year
- Mid-level
- Windows
- Microsoft Office
7d
SR SYSTEM ANALYST
Dassault Falcon Jet Corp —Little Rock, AR
- $95,000 - $110,000 a year
- Bachelor of Science
- DevOps
- Office
- Health savings account
- Relocation assistance
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Epic Healthy Planet Analyst II
Vytwo —United States
- Full-time
- Remote
- 5 years
- Mentoring
- Senior level
Quick Apply

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Client Support Desk Analyst
defi AUTO LLC —Little Rock, AR
In this challenging, hands-on role, you will help defi deliver the next generation lending experience for our clients through collaboration, resolving issues,…
$60,000 - $75,000 a year
Quick Apply
7d
Help Desk Analyst
Software Technology Inc —Little Rock, AR
The Help Desk Analyst will be responsible for answering calls and emails from customers, diagnosing problems, and helping troubleshoot customer support issues.
Quick Apply

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Help Desk Analyst
Software Technology Inc —Columbus, OH
Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.). 2 Years experience documenting procedures.
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Help Desk Analyst III
DWYER INSTRUMENTS, LLC —Westerville, OH
This role is responsible for process management of the finest end-user experience, acting as the final point of contact to provide proactive and requested…
$26 - $33 an hour
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help desk analyst jobs near benton, ar

Help Desk Analyst

Software Technology Inc -
Little Rock, AR

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Job Details

Qualifications

Customer communication

Full Job Description

Role Description:
Answer telephones and emails and provide support to application users

Identify, evaluate and prioritize customer problems and services.

Utilize all technical resources to solve customer problems.

Escalate unresolved calls to appropriate support staff or service group.

Adhere to defined Help Desk procedures and standards.

Participate in on-going testing, training and departmental development.

Maintain accurate records and call logs for management reporting.

As needed, instruct end users in the appropriate use of reference materials

Performs functional testing of the software as related to preparation for training materials and other related responsibilities as required or assigned.

Read and comprehend technical service manuals and publications.

Detect and correct equipment errors.

Prioritize and schedule own workload.

Assist in coordination of changes, upgrades and new products.

Manage and report time spent on all work activities.

Complete assigned tasks.

Strong communication skills; both written and spoken.

Ability to work independently as well as part of a team environment.

Ability to work under pressure is an essential function of the job.

Communicate accurate and useful status updates.

Follow quality standards.

Ability to work in a team environment

Working Relationships

The Help Desk Analyst has regular contact with elected court officials and court staff throughout the state, department staff, other state agency/institutions personnel, clients/students, and personnel of regulated entities. Must maintain a high degree of integrity, decorum and respect at all times and possess the ability to communicate with court personnel at all levels. Because this can be a fast-paced, high-stress environment at times, the successful candidate will have a customer-focused calm demeanor.

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help desk analyst jobs in benton, ar

Help Desk Analyst

Client Support Desk Analyst

USER SUPPORT ANALYST

SR SYSTEM ANALYST

Epic Healthy Planet Analyst II

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