Operations Supervisor/AGM
Make your next career step a giant leap. Holiday Inn Express in Stevensville is searching for an Operations Supervisor/AGM to step-up and provide key leadership direction to maximize financial returns, drive people development and empower our team to create memorable guest experiences.
Overview
Join our dynamic hospitality team as a Hotel Operations Supervisor/Assistant General Manager (AGM), where you'll lead the day-to-day operations of a vibrant hotel property. This energetic role is perfect for a motivated leader passionate about delivering exceptional guest experiences, managing hospitality teams, and driving operational excellence. You will oversee various departments, ensure smooth hotel functions, and foster a welcoming environment that exceeds guest expectations. Your expertise in hospitality management, revenue optimization, and team leadership will be instrumental in elevating our hotel's success. Join us in creating memorable stays for our guests while advancing your leadership career in a vibrant hospitality setting!
A little taste of your day-to-day
Every day is different, but you will mostly be:
- Working as your General Manager’s trusted second-in-command – also acting as manager on duty in their absence
- Directing everyday activity to enable your team to deliver exceptional guest experiences
- Building relationships with guests and external contacts such as current and potential clients, government officials, travel industry representatives, suppliers and local communities
- Managing, coaching and developing a team that is dedication to exceptional customer service.
- Helping your General Manager to develop, implement and monitor financial and operating plans to safeguard guest satisfaction and promote profitability
What we need from you
- Two to Three years’ hotel or other highly relevant hospitality experience and/or Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
- Ability to deal with difficult interactions and work under pressure
- Managerial experience working in a customer service function
- Flexibility to respond to a variety of different work situations
- A passion for delivering an exceptional level of guest service
What you can expect from us
We provide a completive salary that rewards hard workers. However, we are not just a job but provide a strong team culture that counts on each other & our community. Our benefits include employee assistance program, paid time off, discounts on hotel rooms and community volunteer opportunities.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
We are always excited to meet new people and help them feel welcome in our place of employment! We look forward to talking to you about the opportunities we have available!
Pay: $18.00 - $21.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Life insurance
- Paid jury duty
- Paid time off
- Paid training
- Referral program
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Assistant manager: 2 years (Preferred)
- Hotel management: 2 years (Preferred)
- Front desk: 2 years (Preferred)
Ability to Commute:
- Stevensville, MI 49127 (Required)
Work Location: In person
