We are looking for Operational Lead who will be required to solve critical problems for Global Integrated Fulfillment application Production Support function. This Global Integrated Fulfillment function provides software solutions to Walmart associates for Picking and Dispense while serving our customers across chain of stores.
This role would be part of a team with rotational shifts in order to provide 24/7 support.
We are looking for a highly skilled Senior Software Engineer to support and enhance mission-critical systems powering Online Fulfillment, including Pickup and Delivery workflows. This role blends
software engineering and production support, with a strong focus on system reliability, scalability, and customer experience.
You will play a key role in ensuring seamless order processing, real-time inventory accuracy, and last-mile delivery execution by proactively identifying risks, resolving production issues, and building automation to prevent recurrence.
What you'll do
Ensure
high availability of fulfillment systems supporting pickup and delivery
Reduce order failures, delays, and customer-impacting issues
Improve operational efficiency through
automation and proactive monitoring
- Enable seamless coordination between systems handling orders, inventory, and last-mile delivery
- Own L2/L3 production support for online fulfillment systems, including order management, pickup, and delivery workflows
- Act as the technical escalation point for critical incidents, driving resolution with urgency and clear stakeholder communication
- Perform deep root cause analysis (RCA) and partner with engineering teams to implement permanent fixes
- Analyze production issues at code, infrastructure, and data levels to identify failure patterns and systemic gaps
- Build and enhance monitoring, alerting, and observability solutions to detect issues before customer impact
- Design and develop automation tools and scripts to reduce manual intervention and improve operational efficiency
- Support high-availability systems, ensuring minimal downtime and rapid recovery (low MTTR)
- Participate in on-call rotations and handle high-severity incidents in a fast-paced environment
- Collaborate with product, engineering, and operations teams to improve end-to-end fulfillment reliability and customer experience
- Support production releases, including code deployments, configuration changes, and validation in production and staging environments
- Maintain and continuously improve runbooks, knowledge base, and support documentation
- Drive continuous improvement initiatives to reduce incident volume and improve system resilience
- Contribute to architecture and design discussions, especially around reliability, scalability, and supportability
- Strong problem-solving skills with the ability to debug complex distributed systems under pressure
- Ability to anticipate failure scenarios and proactively implement preventive solutions
- Excellent communication skills to work effectively with cross-functional and global teams
- High ownership mindset with the ability to balance support and development responsibilities
- Strong focus on customer experience, system uptime, and operational excellence
- 8–10+ years of experience in software engineering with strong exposure to production support / SRE / DevOps environments
- Proven experience supporting high-scale, customer-facing applications, preferably in eCommerce or fulfillment domains
- Hands-on expertise in incident management, RCA, and production troubleshooting
- Strong coding skills with the ability to debug and fix issues at source code level
- Experience working in agile, fast-paced, and globally distributed teams
Technical Skills & Technologies
Backend & Application Development
Strong programming skills in
Java (preferred) or Python
- Experience with Spring Boot / microservices architecture
Cloud & Infrastructure
Cloud platforms (
Microsoft Azure preferred)
- Containers (Docker) and orchestration (Kubernetes)
Data & Messaging
Messaging systems (
Kafka)
Strong database skills (MSSQL, SQL queries, stored procedures)
- Experience with NoSQL databases (e.g., Azure Cosmos DB, key-value stores)
Monitoring & Observability
Hands-on experience with
Splunk, Dynatrace, or similar APM tools
- Expertise in logging, tracing, and alerting frameworks
Networking & Systems
- Solid understanding of TCP/IP, HTTP, DNS, load balancing, distributed systems
Automation & Tools
- Experience building automation scripts/tools to improve operational efficiency
- Familiarity with CI/CD pipelines and release management processes
Nice to Have
Experience in
Online Fulfillment / Retail / Last-Mile Delivery systems
Knowledge of
order lifecycle systems, inventory, and dispatch optimization
Exposure to
SRE principles (SLIs, SLOs, error budgets)
Experience with
chaos engineering or resilience testing
About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity experts and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
Walmart’s culture is a competitive advantage, and it’s fostered by being together. Working together in person allows us to collaborate, align quickly and innovate with greater speed. We use our campuses to create purposeful connection rooted in deepening understanding and investing in the development of our associates.
Our hubs: Walmart is a global company with offices across the United States and around the world. Our global headquarters is in Bentonville, Arkansas, with primary hubs in the San Francisco Bay area and New York/New Jersey.
Benefits:
Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 3 years’ experience in software engineering or related area.
Option 2: 5 years’ experience in software engineering or related area.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master’s degree in Computer Science, Computer Engineering, Computer Information Systems, Software Engineering, or related area and 1 year's experience in software engineering or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
2608 Se J St, Bentonville, AR 72716-3724, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
