Top 67 Support technician Jobs in Berea Ky

Hybrid IT Support Technician II - Richmond, KY
Dedicated IT —Richmond, KY
- $60,000 - $70,000 a year
- Full-time
- Hybrid work
- HIPAA
- Mid-level
- Windows
- Paid holidays
- Health insurance
Quick Apply
(Berea) Pharmacy Technician
HEALTH HELP INCORPORATED —Berea, KY
- From $15.04 an hour
- Overtime
- BLS Certification
- No experience needed
- High school diploma or GED
- Paid holidays
- Disability insurance
Maintenance Tech III
Hendrickson —Berea, KY
- High school diploma or GED
- Ability to lift 50 pounds
- Senior level
- Wellness program
- Paid holidays
Quick Apply
3rd Shift Maintenance Technician
PGW —Berea, KY
- $24 - $27 an hour
- Mid-level
- Training & development
- Communication skills
Dental Lab Technician
Aspen Dental —Richmond, KY
- $28 - $30 an hour
- Full-time
- Laboratory
- Mid-level
- Communication skills
- Paid holidays
- Dental insurance
Resin Technician - Night Shift
Sherwin-Williams —Richmond, KY
- $26.05 an hour
- Full-time
- 18 years or older
- Forklift
- Assembly
2d
Engineering Technician V
ASR INTERNATIONAL —Blue Grass Army Depot, KY
- $85,000 - $105,000 a year
- Full-time
- Background check
- Up to 50% travel
- Engineering
- Paid holidays
- Health insurance
12d
Pharmacy Technician
McCay’s Total Care Pharmacy —Richmond, KY
- $12 - $16 an hour
- Part-time
- Critical & Intensive Care
- Patient care
- In-person
- Employee discount
- Opportunities for advancement
Quick Apply
11d
Appliance & Refrigeration Repair Tech - Full & Part Time
Sears Home Services —Berea, KY
- $18 - $30 an hour
- Overtime
- Sales
- Pass drug screening
- English
- Health insurance
- Dental insurance
Fiber Technician
Spectrum —Richmond, KY
- Full-time
- Computer literacy
- Residential
- High school diploma or GED
- Opportunities for advancement
2d
Field Technician
Spectrum —Richmond, KY
- $20 an hour
- Full-time
- Clean driving record
- English
- Residential
- On-the-job training
- Opportunities for advancement
11d
Maintenance Technician
Wallick Properties Midwest LLC —Richmond, KY
- $21 - $24 an hour
- Full-time
- Background check
- Customer service
- Pass drug screening
- Paid parental leave
- Health insurance
Quick Apply
3rd Shift Maintenance Technician
Vitro —Berea, KY
- Full-time
- Mid-level
- Training & development
- Communication skills
Forestry Technician
Copperhead Environmental Consulting Inc. —Paint Lick, KY
- $16 - $18 an hour
- Weekends as needed
- Background check
- Ability to lift 50 pounds
- Driver's License
Quick Apply
9d
Engineering Technician VI
ASR INTERNATIONAL —Blue Grass Army Depot, KY
- $115,000 - $140,000 a year
- Full-time
- Background check
- Up to 50% travel
- Engineering
- Paid holidays
- Health insurance
12d
R&D- Color Technician III
Sherwin-Williams —Richmond, KY
- $42,959 - $52,385 a year
- Full-time
- 18 years or older
- Mid-level
- High school diploma or GED
7h
Quality Control Technician
Lectrodryer LLC —Richmond, KY
- $18 - $23 an hour
- Overtime
- Mid-level
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
4d
ED Technician - ED Tech/PCT
Baptist Health System KY & IN —Richmond, KY
- Full-time
- High school diploma or GED
- ER
- CNA
- Paid parental leave
- Disability insurance
11d
Team Member
Valvoline —Berea, KY
- From $14 an hour
- Weekends as needed
- Ability to climb stairs
- High school diploma or GED
- Ability to lift 50 pounds
- Paid training
- AD&D insurance
Quick Apply
Dog Lover/Kennel Tech
Mags & Moose Pet Resort —Richmond, KY
- $9 - $14 an hour
- Part-time
- Heavy lifting
- Customer service
- In-person
- Paid training
- Tuition reimbursement
Quick Apply

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Hybrid IT Support Technician II - Richmond, KY

Dedicated IT -
Richmond, KY

Quick Apply

Job Details

Full-time
$60,000 - $70,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Implementing network security protocols
Mobile device support
Network hardware support
Email customer support
Healthcare IT hardware components
Vendor coordination
Equipment troubleshooting
Windows
User training (technical support)
High school diploma or GED
Managing clients in a customer support role
DHCP
Email configuration (technical support)
Cloud service support
Productivity software support
Desktop (troubleshooting support)
Clinical information systems
Virtualization
Mentoring
Desktop applications
Vendor relationship management
DNS
Server virtualization
SharePoint
macOS
Productivity software
VPN management
Technical support via email
Desktop administration
Active Directory management

Full Job Description

Dedicated IT

Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN's 2022 Fast Growth 150 List, we are a household name in Healthcare IT. Our people-centric culture, amazing benefits and substantial year over year growth has positioned us as an employer of choice in the Managed Services space.

At Dedicated IT, we are invested in our employees. Their goals, growth, and success (both professional and personal) are a top priority. We offer career planning, career advancement opportunity, education/certification reimbursement, work/life balance, great benefits, and a people-focused culture.

If you would like to know more about Dedicated IT, click the links below:

https://www.linkedin.com/company/dedicated-it/posts/?feedView=all
https://www.glassdoor.com/Reviews/Dedicated-IT-Reviews-E2254858.htm

Location: Richmond, KY
Schedule: Hybrid schedule, an average of 1 day per week onsite with the client in Richmond. Possibility of evolving into a full-time onsite role.
Salary: $60,000 – $70,000 / year

As a Support Technician II at Dedicated IT, you'll be at the heart of helping businesses in the healthcare industry manage their technology, support their teams, and respond to day-to-day needs. Working in our Service Desk, you'll gain hands-on experience with a wide variety of systems, learning to manage technology at all scales. Equipped with modern tools and cutting-edge hardware common to the Enterprise clientele we partner with, you'll have what you need to deliver an exceptional support experience while continually developing your technical skills.

Our Support Technicians II are customer-focused problem-solvers who provide fast, effective technical support. You'll be the first line of defense, fielding incoming calls, tackling emailed tickets, and offering mentorship to your teammates. As the frontline of Dedicated IT, you'll help a diverse range of clients with creative solutions to technical challenges—making a real impact in their daily operations.

We Are Looking for Candidates That Embody Our Core Values:

Collaborate: Leave your ego at the door. None of us is as smart as all of us. Collaboration propels us toward our common goals in a way that benefits the company, its people, and its clients.
Own: Take extreme ownership of your role and establish yourself as the go-to person in your position. Go above and beyond to deliver the right results: when you think sending an email is enough, pick up the phone and CALL.
Dedicated: Model dedication, reliability, and responsibility. Rise to challenges, follow through, improve interpersonal experiences with clients, partners, and colleagues. Position yourself to be the most dedicated on your team every day.
Empathize: See things from different angles and place yourself in others' shoes. Display genuine interest in, care and concern for our clients, partners, and colleagues in every interaction. Observe with the intent to learn and actively listen with the intent to truly hear.

Key Responsibilities for Support Technician II

Resolve client issues through support tickets, meeting SLA requirements.
Collaborate with clients, Service Delivery Manager, and Team Lead to ensure exceptional service.
Tackle a range of issues, from basic to complex, as requested by end users.
Document detailed notes, track time accurately, and update technical documentation.
Manage email tickets and escalate to Escalation Engineer when needed, providing thorough notes and recommendations.
Mentor teammates and train users on supported software and hardware.
Quickly identify and communicate potential major incidents to the Team Lead.
Troubleshoot and create workarounds when standard procedures don't apply.
Assist with software installations and vendor management for client support.
Maintain timely case follow-up and keep clients updated.
Collaborate on client projects with the fractional CIO (fCIO) and Pod teammates.

Technical Requirements:

Desktop Support: Provide comprehensive support for workstation hardware, software (Windows/Mac OS), and mobile devices, ensuring seamless day-to-day operations for end users.
Microsoft 365 Administration & Troubleshooting: Manage and troubleshoot Microsoft 365 services, including SharePoint, OneDrive, and other collaboration tools, to enhance team productivity.
Support Ticket Management: Resolve and document support tickets efficiently using ConnectWise, handling support requests via calls, chat, and email with a customer-centric approach.
Network & Connectivity: Perform basic troubleshooting for network issues (DNS, DHCP, VPN) and assist with firewall configurations to ensure secure and reliable connectivity.
Windows & Virtual Server Support: Support Windows environments and virtual servers, managing tasks such as file permissions, Active Directory administration, and more.
EMR/EHR Vendor Coordination: Serve as a liaison for EMR/EHR support through vendor management, ensuring quick and effective issue resolution for critical healthcare applications.
End-User Training & Mentorship: Provide training and mentorship to end users, guiding them through common IT tasks and promoting best practices to enhance their tech confidence and productivity.
Team Collaboration & Mentorship: Collaborate with team members and offer mentorship to junior technicians, sharing knowledge and promoting a culture of continuous learning and growth.
Executive Support & Professional Demeanor: Deliver top-notch, responsive support to executive and senior leadership with a poised, professional demeanor, ensuring their tech needs are handled promptly and efficiently.

Education & Experience Qualifications

Minimum Education: High School Diploma or GED required.
Certifications: CompTIA A+, Network+, Security+, Cisco, and Microsoft certifications preferred; relevant experience may be considered in lieu of specific certifications.
Experience: 2–3 years in a helpdesk or similar advanced technical role required. Prior experience at a Managed Service Provider (MSP) required.
Healthcare IT Experience: Previous experience in Healthcare IT is preferred, with familiarity in supporting medical clients, EMR systems, and HIPAA compliance.
Technical Proficiency: Experience with ConnectWise preferred; familiarity with troubleshooting medical software and equipment is a plus.

Perks & Benefits

Comprehensive Health Benefits: Including medical, dental, and vision coverage to keep you and your family well.
401K with Company Match: Start planning for your future with our competitive retirement savings plan.
Generous Time Off: Enjoy 8 paid company holidays, 3 weeks of paid time off, plus an additional week of sick leave.
Professional Growth: Take advantage of ongoing learning and development opportunities to advance your career.
People-Focused Culture: Join a team that values work-life balance and a supportive, collaborative environment.

This role periodically requires onsite fieldwork involving physical activity, including bending, kneeling, and crouching, as well as lifting, carrying, pushing, and pulling equipment weighing 60 pounds or more. Additional requirements may include safely climbing ladders, working at elevated heights, and standing or walking for extended durations in various client settings.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Thanks for your interest in Dedicated IT!

Equal Employment Opportunity: Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, or any other characteristic protected by law.

Quick Apply

Refine Your Search

support technician jobs in berea ky

Hybrid IT Support Technician II - Richmond, KY

(Berea) Pharmacy Technician

Maintenance Tech III

3rd Shift Maintenance Technician

Dental Lab Technician

Resin Technician - Night Shift

Engineering Technician V

Pharmacy Technician

Appliance & Refrigeration Repair Tech - Full & Part Time

Fiber Technician

Field Technician

Maintenance Technician

3rd Shift Maintenance Technician

Forestry Technician

Engineering Technician VI

R&D- Color Technician III

Quality Control Technician

ED Technician - ED Tech/PCT

Team Member

Dog Lover/Kennel Tech

I want to receive the latest job alert for support technician in berea ky

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