Top 489 Customer service manager Jobs in Bergenfield Nj

Director of Customer Experience
Confidential —Whippany, NJ
- From $100,000 a year
- Full-time
- Google Workspace
- Marketing
- 5 years
- Health savings account
- Health insurance
Quick Apply
2d
Call Center Manager
Coda Staffing —Newark, NJ
- $80,000 - $100,000 a year
- Overtime
- Mid-level
- 3 years
- Analysis skills
Quick Apply
Associate Customer Success Manager
Mesh Payments —Cresskill, NJ
- $55,000 - $70,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 2 years
- Health insurance
- Dental insurance
Quick Apply
Manager, Customer Experience
PDI —Woodcliff Lake, NJ
- $105,000 - $120,000 a year
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- Product management
- Paid parental leave
- Paid holidays
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Customer Success Manager, U.S.
GENLED Brands —East Rutherford, NJ
- $75,000 - $90,000 a year
- Online Application
- Mid-level
- Office
- Business Administration
- Paid holidays
- Health insurance
Senior Customer Success Manager
Palisadium USA —Cliffside Park, NJ
- $120,000 - $140,000 a year
- Full-time
- English
- Analysis skills
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
6d
Client Success Senior Manager
Alteva RCM —Bergenfield, NJ
- $120,000 - $165,000 a year
- 3 years
- Senior level
- Leadership
- Disability insurance
- Health insurance
Quick Apply
Customer Success Manager
GENLED Brands —East Rutherford, NJ
- $75,000 - $90,000 a year
- Full-time
- Sales
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Customer Service Manager
Hobby Lobby —Paramus, NJ
- $20.15 - $21.15 an hour
- Full-time
- Computer literacy
- Team management
- Computer skills
- Paid holidays
- Disability insurance
Director of Customer Experience
LifeMD —New York, NY
- $170,000 - $200,000 a year
- Full-time
- Remote
- HIPAA
- Analysis skills
- Senior level
- AD&D insurance
- Paid holidays
Quick Apply
Registered Client Administrative Manager
Steward Partners Global Advisory LLC —New York, NY
- Full-time
- Mid-level
- Office
- Finance
- Health savings account
- Health insurance
Quick Apply
Client Success Manager
Versatex —Parsippany-Troy Hills, NJ
- Full-time
- Hybrid work
- Analysis skills
- Construction experience
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Client Operations Manager (Pantry Services) - NY
Just Fare —New York, NY
- $83,000 - $90,000 a year
- Monday to Friday
- Hospitality
- 5 years
- Merchandising
- Dental insurance
- Paid time off
Quick Apply
4d
Quality Assurance Supervisor
Prodirect Dental Lab —Lyndhurst, NJ
- $40,000 - $50,000 a year
- Full-time
- Mid-level
- Office
- In-person
- Health insurance
- Dental insurance
Quick Apply
Manager, Client Services
Valley National Bank —New York, NY
- $73,700 - $125,800 a year
- 5 years
- Office
- High school diploma or GED
Quick Apply
Experience Center Supervisor
Lutron Electronics Co., Inc —New York, NY
- $85,000 - $120,000 a year
- Full-time
- Hospitality
- Mid-level
- Bachelor's degree
- Dental insurance
- Flexible spending account
Sr. Director of Application Support, Americas | Cloud & On-Premise
Resolution Technologies —Hoboken, NJ
- Computer science
- Computer Science
- 5 years
10d
Associate Customer Experience Manager (Bilingual- Mandarin)
FOTILE AMERICA LLC —Parsippany-Troy Hills, NJ
- From $70,000 a year
- Full-time
- Customer service
- English
- Mid-level
- Health savings account
- Health insurance
Quick Apply
3d
Evening Customer Service Manager
ShopRite Supermarkets, Inc. —Oakland, NJ
- $16.00 - $18.50 an hour
- Overtime
- Ability to walk for extended periods
- Merchandising
- Basic math
- Health insurance
- Dental insurance
Quick Apply
9d
Lead Designer – Client Services, Strategic Capital
Prologis —New York, NY
- $91,000 - $125,000 a year
- Full-time
- Hybrid work
- 7 years
- Office
- Continuous improvement
- Paid holidays
- Health insurance

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Director of Customer Experience

Confidential
Whippany, NJ

Quick Apply

Job Details

Full-time
From $100,000 a year
2 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program
Retirement plan

Qualifications

Managing customer accounts
Google Workspace
Customer relationship building
Managing teams in a customer support role
Resource planning methods
Account development
Managing clients in a customer support role
Key Performance Indicators
Bachelor's degree
Video conferencing software
Team management
Communications
CRM system proficiency
Productivity software
Capacity planning
Account management
Technical Proficiency
Senior leadership

Full Job Description

The Director of Client Experience leads the team accountable for building trusted, long-term client relationships. Our clients stay with us because someone knows their business, answers when it matters, and follows through. This role is what makes that true across every account we serve. You'll deliver it through your team: coaching CSMs into confident advisors for the clients they own, stepping in alongside them where it counts, and holding the standard for what a client relationship looks like.

Everything else supports that. You'll own how clients are covered across two motions: enterprise CSMs who own a named book of large, multi-site operator accounts and client success managers who work a shared pool covering our smaller accounts. You'll serve as the senior escalation point for the department and the connection between Client Experience and the rest of the company.

Responsibilities:

Lead client relationships at the senior level

Hold the standard for client relationships across the department, and serve as senior escalation point when an issue exceeds a CSM's scope
Join executive business reviews alongside the assigned CSM without displacing them as the day-to-day owner
Act on early indicators of account risk and drive escalations through to resolution

Own account coverage and capacity

Assign and reassign accounts across the team as clients grow, consolidate, or change in complexity, and make sure no account goes uncovered
Monitor CSM ratios, workload, and touch level across the book, and flag capacity constraints with supporting data before they reach clients
Set and enforce service standards within each segment, including meeting cadence, business reviews, response expectations, documentation, and refine segment definitions as the client base evolves

Connect Client Success to the business

Maintain a clean implementation-to-Client-Success handoff with Project Management
Keep a functioning escalation-to-resolution loop with Technical Support, including CSM visibility into open tickets
Support Sales on renewals and expansion with client context, and represent client requirements and requests to Product

Advocate and report

Surface recurring client themes internally rather than one-off requests
Ensure client activity and account history are documented accurately in the CRM
Report on retention, client health, escalation cycle time, business review completion, and platform adoption

Build the team

Recruit, train, and mentor team members at all levels
Define role expectations, performance standards, and a clear path between levels
Coach CSMs through difficult conversations and escalations

Qualifications:

Bachelor's degree in Business, Marketing, Communications, or a related field
Proven experience leading a client success or account management team, with direct people management responsibility
Experience with large, multi-site, or enterprise-level accounts, and with distinct client segments
Demonstrated ability to run a coverage model: account assignment, capacity planning, service standards, and health metrics
Excellent communication and relationship-building abilities, including credibility with client executives and owners
Ability to analyze performance metrics and translate them into departmental decisions
Strong proficiency with Microsoft Office, Google Workspace, CRM platforms, and virtual meeting software
Willingness to travel as needed for client meetings and business reviews

Preferred, but Not Required

Experience in the automotive, retail technology, or related industries
Familiarity with hardware and software technology solutions, including POS systems
Experience working with recurring revenue, subscription-based, or SaaS business models

Pay: From $100,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Application Question(s):

How many years experience do you have in client success?
What are your salary expectations?

Experience:

management: 5 years (Required)

Ability to Commute:

Whippany, NJ 07981 (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service manager jobs in bergenfield nj

Director of Customer Experience

Call Center Manager

Associate Customer Success Manager

Manager, Customer Experience

Customer Success Manager, U.S.

Senior Customer Success Manager

Client Success Senior Manager

Customer Success Manager

Customer Service Manager

Director of Customer Experience

Registered Client Administrative Manager

Client Success Manager

Client Operations Manager (Pantry Services) - NY

Quality Assurance Supervisor

Manager, Client Services

Experience Center Supervisor

Sr. Director of Application Support, Americas | Cloud & On-Premise

Associate Customer Experience Manager (Bilingual- Mandarin)

Evening Customer Service Manager

Lead Designer – Client Services, Strategic Capital

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