The Sr. Service Lab technician will be responsible for overdelivering on all service procedure validations, time studies and tool and equipment validations. We look for world-class technicians at the top of their game. We work with service engineering and the technical publications teams to help create and write the factory service manual for Rivian. We also perform all service time studies for accurate scheduling and customer pay/insurance billing at the service centers. This role will require a highly skilled technician with excellent communication skills, both verbally and written. We also work cross-functionally with all engineering teams on special projects and product improvement. You will always maintain a high level of professionalism as we will regularly interact with directors, VP’s and even the CEO. You will need to be comfortable in public settings supporting confidential and public events. To be successful in this role you must collaborative with others and always maintain an extremely positive attitude and great work ethic.
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Support creation of technical publications for all service manuals (systems overview, parts, repair, labor, electrical, etc.)
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Validate repair procedures for accuracy (diagnosis, repair process, labor time, safety, etc.)
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Perform validations and time studies on prototypes and pre-production vehicles’ electrical, mechanical, software systems, and diagnostic equipment
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Improve efficiency in service procedures without compromising quality and safety of the repair
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Validate all service tooling prior to implementation to the field
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Support campaigns and containment initiatives
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Provide ad hoc service support to the field to support the Service organization, including customer facing events
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Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
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Support cost analyst impact on different serviceability methods and processes
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Support cross functional teams and assist with pre-production vehicle builds
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Provide ad hoc service support to the field to support the Service organization
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Support and proactively collaborate with Service Engineering, Field Service, Technical Publications, Service Parts, and Service Training teams
Use 1st principals to collaborate, teach, and mentor other team members to constantly improve the Service organization
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- Ability to travel at a minimum of 50% and up to 75%
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Automotive Technology/Technician Degree or equivalent experience
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4-6 years of automotive experience
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4+ years of EV experience
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CAN/LIN network understanding
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OEM Certified Master Technician, is a plus
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OEM Specific Technician Training, is a plus
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Ability to drive non-commercial truck and trailer
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Ability to stand for 8-10 hours per day
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Frequent use of hands to handle or feel material during quality inspections
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Occasionally required to climb permanent or temporary stairs or ladders in construction environments
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Required to walk; climb or balance; and stoop, kneel, crouch, or crawl
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Required to communication using telephone and/or e-mail
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Ability to view, read, and interpret documents such as safety rules, operating, and maintenance instructions
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Ability to lift and carry at least 25 pounds
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Ability to perform all duties in a working environment that may contain dust, high noise levels, hot and cold weather
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Required frequent travel 6-8 hours in a company provided non-commercial vehicle
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Minimum age of 21
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No driving related suspensions or revocation of Driver License (within a 3-5 year period)
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Ability to read and speak fluent English
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No drug or alcohol related driving incidents in the last 3 years
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No more than 1 serious moving violation in the last 3 years
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Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle
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Will be subject to continuous Motor Vehicle Record (MVR) monitoring
