Top 32 Remote content Jobs in Berlin Ma

Head of Customer Success (Remote)
Trane Technologies —Wellesley, MA
- $143,513.33 - $231,200.00 a year
- Full-time
- Remote
- Pass drug screening
- Analysis skills
- Continuous improvement
- Paid holidays
- Health insurance
4d
Account Manager
Cannabis Creative Group —Newton, MA
- Email
- Remote
- Google Workspace
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
Email Marketing Operations Manager-Full Time Remote
Contributor Development Partnership, PBC —Boston, MA
- $70,000 - $80,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Bachelor's degree
Quick Apply
SEO, GEO & Content Strategist
Stratabeat —Burlington, MA
- Email
- Remote
- Writing skills
- Mid-level
- 3 years
- Profit sharing
- Health savings account
Director of Communications and Marketing
Amyloidosis Research Consortium —Newton, MA
- $125,000 - $135,000 a year
- Full-time
- Remote
- 7 years
- Continuous improvement
- Senior level
- AD&D insurance
- Disability insurance
Quick Apply
Marketing Specialist - Amazon US
SharkNinja —Needham, MA
- $67,100 - $100,000 a year
- Remote
- Mid-level
- Analysis skills
- Bachelor's degree
- Health insurance
- Paid time off
SEO Analyst
Stratabeat —Burlington, MA
- Email
- Remote
- Mid-level
- 3 years
- Communication skills
- Profit sharing
- Health savings account
Inside Sales Engineer - Remote
Hengstler —Boxborough, MA
- $71,600 - $132,800 a year
- Remote
- 5 years
- Bachelor of Science
- Experience equivalent to degree accepted
Marketing Operations Manager
Black Duck Software, Inc. —Burlington, MA
- $74,000 - $110,000 a year
- Remote
- Marketing
- Mid-level
- Bachelor's degree
7d
Sr Manager, Performance Marketing - Amazon
SharkNinja —Needham, MA
- $101,300 - $204,400 a year
- Remote
- Marketing
- 5 years
- Analysis skills
- Health insurance
- Paid time off
8d
Flexcompute Ambassador Program
Flexcompute Inc. —Watertown, MA
- Up to $35 an hour
- Full-time
- Remote
- Master's degree
- Mentoring
- Electrical Engineering
Quick Apply
Digital Marketing Specialist
Rapid Micro Biosystems —Lexington, MA
- $65,000 - $85,000 a year
- Full-time
- Remote
- Marketing
- Bachelor of Science
- Mid-level
Quick Apply
Sr. Manager, Global Partner Marketing Campaigns & Programs
Mimecast —Lexington, MA
- $132,000 - $198,000 a year
- Full-time
- Remote
- Marketing
- Bachelor's degree
- Senior level
12d
Sports Betting Event Activations Associate
Signup Expert —Worcester, MA
- $16 - $20 an hour
- Contract
- Remote
- No experience needed
- Communication skills
- Entry level
Quick Apply
Senior Director, Brand & Communications
CallMiner —Waltham, MA
- Full-time
- Remote
- Marketing
- Research
- Senior level
- Paid parental leave
- Disability insurance
Quick Apply
Director Digital Product Marketing
Exoprise Systems —Waltham, MA
- Email
- Remote
- US work authorization
- Senior level
- Communication skills
- Health savings account
- Health insurance

More jobs to discover

Find similar jobs that you might be interested in.

Account Manager - Employee Benefits (Hybrid)
NFP Corp —Norwell, MA
Takes the lead on answering questions from clients and/or insurance company personnel such as ID card request, claims or billing questions.
$70,000 - $85,000 a year
Quick Apply
Account Manager - Employee Benefits (Hybrid in Norwell, MA)
NFP Corp —Norwell, MA
Takes the lead on answering questions from clients and/or insurance company personnel such as ID card request, claims or billing questions.
$55,000 - $105,000 a year
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Content Writer/Editor
LifeWise Academy Inc —Hilliard, OH
Bachelor's degree in English, Journalism, Communications, or a related field (preferred). LifeWise Academy's hiring practices and EEO Statement are fully in…
From $48,000 a year
14d
Copywriter & AI Content Systems Designer
Branch Insurance —Columbus, OH
Bachelor's degree in English, Journalism, Marketing, or a related field. Develop and refine prompt libraries, brand voice guidelines, and training inputs that…
$68,040 - $97,200 a year

Show more jobs in cities nearby

I want to receive the latest job alert for remote content in berlin ma

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

remote content jobs near berlin ma

Marketing Operations Manager jobs in Boston, MA

Account Manager jobs in Newton, MA

Marketing Operations Manager jobs in Glen Allen, VA

Creative Operations jobs in Remote

Marketing Operations Manager jobs in Wilmington, NC

Sports Marketing jobs in San Diego, CA

Marketing Operations Manager jobs in Fort Collins, CO

Fashion Marketing Pr jobs in New York, NY

Marketing Operations Manager jobs in Santa Clara, CA

Assistant Property Manager jobs in Baltimore, MD

Remote Marketing jobs in Washington State

Manager jobs in Michigan

Marketing Operations Manager jobs in Worcester, MA

Accounting Manager jobs in San Diego, CA

Marketing Operations Manager jobs in Longmont, CO

Marketing Operations Manager jobs in Little Rock, AR

Marketing jobs in Long Island, NY

Marketing Operations Manager jobs in Fort Lauderdale, FL

Digital Marketing Director jobs in Omaha, NE

Digital Marketing Director jobs in San Diego, CA

Head of Customer Success (Remote)

Trane Technologies -
Wellesley, MA

Apply Now

Job Details

Full-time
$143,513.33 - $231,200.00 a year
4 days ago

Benefits

Paid holidays
Health insurance
Tuition reimbursement
Paid time off
Adoption assistance
Parental leave
401(k) matching

Qualifications

Customer communication
Stakeholder engagement
Global team management
Continuous improvement
Data-driven problem-solving
International corporation experience
Cross-functional team management
Cross-functional communication
Analytics

Full Job Description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Virtual

Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to manage all people, all physical locations, all assets, and all work - enabling data sharing across departments. Industries we serve through our SaaS applications include healthcare, life sciences, financial services, retail, government, higher education & enterprise. We are a software company that provides generous compensation, excellent benefits, and the opportunity to be surrounded by passionate team members that look out for each other.

As Nuvolo's Head of Customer Success, you will lead Nuvolo’s Global Customer Success team to the next level of maturity in delivering world class service to our clients, while maximizing retention and expansion opportunities. You will build a high performing team to ensure client satisfaction for all Nuvolo customers, while growing and mentoring members of the Customer Success team across multiple tiers. You will be responsible for leading a team focused on maximizing retention, identifying potential areas of expansion, and increasing engagement, advocacy, and references in our customer base. You will also oversee key executive relationships with our most strategic customers, ensuring maximum value and adoption is attainted by our platform capabilities.

What you will do:

Customer Retention & Growth

Own customer retention, Net Revenue Retention (NRR), and expansion goals across our customer base, and in collaboration with our sales and Go-To-Market strategy
Drive account growth outcomes: influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores, reduce churn and drive new business growth through greater advocacy and reference ability
Develop and execute a scalable customer success strategy that ensures customers realize maximum value
Drive a proactive customer engagement model that improves adoption, reduces churn, and increases expansion opportunities
Drive value for Nuvolo’s customers, ensuring they have the right products, services, and tools to accomplish their goals
Execute an industry-leading customer health scoring framework to predict risks and opportunities
Serve as a key leader for all post-sales escalations, in collaboration with the Head of Customer Experience, in order to ensure customer needs are appropriately prioritized

Leadership & Team Development

Build, scale, and mentor a world-class Customer Success team, including customer Success Managers and Partner Success Managers
Define career paths and develop talent through training, coaching, and performance management
Foster a customer-first culture that aligns with key business objectives

Customer Journey & Advocacy

Optimize the customer journey from onboarding to renewal and expansion
Build cross-functional relationships within Nuvolo to create a unified customer experience
Evolve current customer routines, including Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs), in order to achieve maximum engagement and value for our most high-value customers.
Identify and develop key customer advocates, collaborating with the Marketing organization to generate case studies, referrals, and success stories that maximize Nuvolo’s brand in the industry.

Cross-Functional Collaboration

Partner with Sales to ensure smooth customer handoffs occur, and there is optimal alignment on expansion strategies
Work closely with Product & Innovation leaders to deliver actionable customer insights that help influence our roadmap
Collaborate with marketing to drive customer engagement, content strategy, and advocacy programs
Align with Support and Professional Services to ensure a seamless post-sales experience
Work with other department leaders and teams to coordinate Path to Green efforts and ongoing delivery, support and operations

Data, Technology & Process Optimization

Mature the Customer Success playbook and account development strategy and provide senior management sponsorship to selected accounts
Evolve metrics and KPIs that showcase growth opportunities and engagement success
Own the narrative on customer success metrics, ensuring accurate forecasting of retention and expansion
Leverage Customer Success technology (e.g. Gainsight, Salesforce, etc.) to automate and scale engagement with customers and to optimize internal use
Continuously refine CSM playbooks, workflows, and reporting for efficiency and effectiveness

What you will bring:

10+ years’ experience in a Customer Success Leadership position, handling highly complex issues; strong leader with a track record of building and growing high performing teams
Outstanding communication skills at the C-Level: Both Written and Verbal Communications; Influences Without Authority and Manages Stakeholders Effectively
Deep experience leading and responding to complex critical incidents; You have demonstrated the ability to manage multiple initiatives at one time
Technical knowledge of complex systems
Previous experience directing and maximizing the benefits of collaborating with global teams
Excel in problem solving and have strong analytical skills, leverage data to drive decisions, and continuous improvement
You are a strong collaborator, communicator and work well cross-functionally
You have strong organizational skills and pursue measuring the impact of you and your team’s performance

Annual Base Salary Range or Hourly Base Pay Range:

$143,513.33 - $231,200.00

Compensation Type:

Salary

Incentive Eligible:

Yes

Sales Commission Eligible:

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
Family building benefits include fertility coverage and adoption/surrogacy assistance.
Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role:

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Apply Now

Refine Your Search

remote content jobs in berlin ma

Head of Customer Success (Remote)

Account Manager

Email Marketing Operations Manager-Full Time Remote

SEO, GEO & Content Strategist

Director of Communications and Marketing

Marketing Specialist - Amazon US

SEO Analyst

Inside Sales Engineer - Remote

Marketing Operations Manager

Sr Manager, Performance Marketing - Amazon

Flexcompute Ambassador Program

Digital Marketing Specialist

Sr. Manager, Global Partner Marketing Campaigns & Programs

Sports Betting Event Activations Associate

Senior Director, Brand & Communications

Director Digital Product Marketing

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for remote content in berlin ma

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected