Top 48 Quality assurance lead Jobs in Berlin Md

Consumer Experience Manager
Perdue Farms, Inc. —Salisbury, MD
- $89,000 - $133,000 a year
- Full-time
- 7 years
- Marketing
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
11d
Rehab Program Manager - Physical Therapist
Healthpro Heritage, LLC —Berlin, MD
- Up to $50 an hour
- Full-time
- Physical & Rehabilitation Medicine
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Senior Utility Project Foreman
Stuart Contractors LLC —Maryland
- $30 - $40 an hour
- Full-time
- Construction site
- Senior level
- 2 years
- Health insurance
- 401(k)
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Landscape Maintenance Estimator
RSC Landscaping, Ltd —Millsboro, DE
- $20 - $25 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
Senior Systems Engineer (User Terminals)
Holt Executive —Maryland
- Computer science
- Computer Science
- 11+ years
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Consumer Experience Manager
Perdue Farms Inc —Salisbury, MD
- $89,000 - $133,000 a year
- 7 years
- Marketing
- Office
- Disability insurance
- Health insurance
10d
Production Supervisor - 2nd Shift
Perdue Farms Inc —Salisbury, MD
- Mid-level
- High school diploma or GED
- Supervising experience
Food Safety and Quality Assurance Supervisor
Perdue Farms Inc —Salisbury, MD
- $63,000 - $95,000 a year
- Mid-level
- Analysis skills
- Bachelor's degree
- Disability insurance
- Health insurance
Programme Manager, Kingston, Jamaica
IsraAID —Montego Bay, MD
- Full-time
- 5 years
- English
- Bachelor's degree
Quick Apply
Quality Manager
Plymouth Tube Company —Salisbury, MD
- Full-time
- Word processing
- Computer literacy
- Bachelor of Science
Quick Apply
Cone Debone Supervisor
I8IS INC. —Millsboro, DE
- $60,000 - $70,000 a year
- Full-time
- Oracle
- Mid-level
- 3 years
- Travel reimbursement
- Relocation assistance
Quick Apply
13d
Outdoor Power Equipment Sales
Baker's Hardware —Millsboro, DE
- Full-time
- Merchandising
- Warehouse
- Contracts
Clinic Director, BCBA
Big Dreamers ABA —Salisbury, MD
- $100,000 - $120,000 a year
- Part-time
- Hybrid work
- Clinic experience
- Mid-level
- Clinic
- Continuing education credits
- Paid holidays
Quick Apply
Landscape Maintenance Estimator
RSC Landscaping —Millsboro, DE
- $20 - $25 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- Residential
- Health insurance
- Paid time off
Quick Apply
Part Time Hourly Pharmacist
Harris Teeter —Selbyville, DE
- $52.30 - $72.00 an hour
- Part-time
- CPR Certification
- BLS Certification
- Merchandising
14d
Staff Pharmacist Full Time
CVS Health —Bethany Beach, DE
- $60 - $76 an hour
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
11d
Construction Manager - Telecommunications-Inside Plant Construction (ISP)
Backbone Construction, LLC —United States
- $70,000 - $85,000 a year
- Full-time
- Background check
- Construction site
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
11d
Compounding Pharmacist (Full -Time)Prince Edward Island, Canada
Murphy's Pharmacies PEI —United States
- Full-time
- Mid-level
- Supervising experience
- Continuous improvement
- Relocation assistance
- Dental insurance
Quick Apply

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Consumer Experience Manager

Perdue Farms, Inc. -
Salisbury, MD

Quick Apply

Job Details

Full-time
$89,000 - $133,000 a year
11 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Live chat
Customer behavior analysis
Program management
Performance Reporting
Quality assurance
Bachelor's degree
Vendor relationship management
Communications
CRM system proficiency
Call center management
Cross-functional communication

Full Job Description

Summary

Drive the future of consumer experience at Perdue Foods by leading a dynamic Voice of the Consumer program that turns everyday consumer interactions into meaningful business impact. As the Consumer Experience Manager, you will champion a responsive, empathetic, and consistent experience across phone, email, chat, social media, and other consumer touchpoints while serving as the Voice of the Consumer throughout the organization. You will transform consumer feedback into actionable insights that influence product improvements, innovation, brand strategy, and business decisions. As part of the marketing organization, you will partner closely with teams across Marketing, Consumer Insights, Research and Development, Quality Assurance, Food Safety, Sales, Operations, Digital, Communications, Regulatory, and Legal to help ensure consumer perspectives shape the future of our brands. This role is ideal for a strategic, consumer-focused leader who combines analytical thinking, operational excellence, and strong cross-functional influence to build and advance a modern, scalable consumer experience program.

The salary range for this position is $89,000 - $133,000 per year, based on experience and qualifications with annual bonus available (variable depending on performance).

In addition to the base salary, Perdue offers a competitive benefits package, including medical/Rx, 401(k) with employer match after 1 year, critical illness, accident insurance, dental, vision, life insurance, optional group life insurance, short-term and long-term disability protection, flexible spending accounts and paid time off.

This position is located onsite at our corporate office or local studio, both based in Salisbury, MD.

Principal Essential Duties & Responsibilities

Lead Perdue's consumer experience program and external service partner.
Ensure a high-quality, consistent consumer experience across all consumer touchpoints.
Monitor program performance, consumer satisfaction, and service effectiveness.
Analyze consumer feedback and translate insights into business recommendations.
Serve as the Voice of the Consumer and advocate for consumer needs across the organization.
Partner with cross-functional teams to improve products, packaging, communications, and consumer experiences.
Develop and enhance consumer experience and insight capabilities, including processes, reporting, technology, and operations.
Support product issues, recalls, crisis response, and reputation management activities as needed.
Manage vendor relationships, program budgets, and compliance requirements.

Minimum Education and Experience

Bachelor’s degree in marketing, Business, Communications, Consumer Insights, Customer Experience, or a related field; equivalent experience may be considered.
7+ years of progressive experience in consumer experience, consumer insights, customer experience, contact center operations, or a related consumer-facing function.
Experience leading consumer-focused programs, teams, or outsourced service providers.
Strong analytical, communication, project management, and problem-solving skills.
Demonstrated ability to influence and collaborate across functions and levels of the organization.
Experience leveraging consumer feedback and operational data to drive business decisions and improvements.
Familiarity with consumer care, CRM, contact center, and reporting technologies.

Preferred Education and Experience

Consumer packaged goods, food, beverages, retail, or other consumer-focused industry experience.
Experience supporting product issues, recalls, crisis communications, or other high-sensitivity consumer situations.

Physical Requirements and Environmental Factors

Occasional overnight travel may be required for company, agency partner, industry, or vendor meetings.
Must be accessible outside normal business hours when significant consumer, food safety, product, or crisis situations arise.

Pay: $89,000.00 - $133,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Parental leave
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

quality assurance lead jobs in berlin md

Consumer Experience Manager

Rehab Program Manager - Physical Therapist

Senior Utility Project Foreman

Landscape Maintenance Estimator

Senior Systems Engineer (User Terminals)

Consumer Experience Manager

Production Supervisor - 2nd Shift

Food Safety and Quality Assurance Supervisor

Programme Manager, Kingston, Jamaica

Quality Manager

Cone Debone Supervisor

Outdoor Power Equipment Sales

Clinic Director, BCBA

Landscape Maintenance Estimator

Part Time Hourly Pharmacist

Staff Pharmacist Full Time

Construction Manager - Telecommunications-Inside Plant Construction (ISP)

Compounding Pharmacist (Full -Time)Prince Edward Island, Canada

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