DESCRIPTION
The Microsoft System Support Technician will provide prompt technical support for hardware, software and systems issues to our end-users in all locations. Troubleshoot and resolve issues involving desktops, laptops, tablets, smartphone, desk phones, printers, scanners, copiers and other peripherals.
ESSENTIAL DUTIES & RESPONSIBILITIES:
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Assist users via phone, email, in person, and remote support tools
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Install, configure operating systems, applications, hardware, software and system settings following department standards.
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Diagnose root causes of technical issues and implementing long-term solutions to prevent reassurance.
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Participate in IT projects, training programs, and continuous improvement initiatives Provides excellent customer service to all levels of employees including customers, peers and on the phone and via email
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Communicates in a professional, positive and timely manner in person, on the phone and via electronic means r
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Responsible for Deskside Support, Software Distribution, Asset and Desktop management.
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Documenting processes both internal IT and external end user processes, lead end user requirements gathering.
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Interact with vendors and other 3rd party contractors to manage projects and secure products and services.
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Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
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And other duties as assigned.
JOB REQUIREMENTS:
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Experience with VMWare desired
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Basic WAN, LAN, and WLAN troubleshooting skill strongly desired.
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Proactive approach to dealing with customers and technical issues
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Bachelor’s degree in Computer Science, Information Technology, or related preferred
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Must demonstrate excellent knowledge Microsoft technologies, Azure, Windows desktop and server operating systems, Office 365, and GPO’s
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Strong analytic and problem-solving skills.
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Ability to work equally well in a team environment as well as independently.
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Strong written and verbal communications skills.
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Positive customer service oriented attitude
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Excellent interpersonal and customer service skills
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Ability to multi-task and prioritize effectively
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Ability to take direction well and transition quickly to changing business needs
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Ability to think and act independently
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Ability to lead people and obtain results through others
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Ability for repetitive motions of wrist, hand, or fingers
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Ability to see things at close vision
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Ability to lift and/or move up to 20 pounds
The worker is subject to inside environmental conditions.
EEO
This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in this position. An employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent will possess the skills, aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.
This document does not create an employment contract, implied or otherwise, other an an “at-will” relationship.
