Top 37 It support Jobs in Bethlehem, Pa

Help Desk Assistant
Lehigh University —Bethlehem, PA
- $44,600 - $53,530 a year
- Weekends as needed
- Background check
- High school diploma or GED
- University
- Tuition reimbursement
8d
IT Specialist
Cross Key Management Inc —Bethlehem, PA
- $45,000 - $55,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
Customer Support Services Analyst
St. Luke's University Health Network —Allentown, PA
- Full-time
- Computer Science
- Mid-level
- High school diploma or GED
IT Support Center Specialist – Level II
Lehigh Carbon Community College —Schnecksville, PA
- $20.38 - $25.40 an hour
- Full-time
- Classroom
- Google Workspace
- Mid-level
- Paid holidays
- Health insurance
Service Desk Analyst II, Brewery
The Boston Beer Company —Breinigsville, PA
- $65,000 - $120,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Wellness program
- Employee stock purchase plan
Quick Apply
3d
College Applications & Field Support Analyst
St. Luke's University Health Network —Bethlehem, PA
- Full-time
- Computer Science
- Computer literacy
- Mid-level
Technical Support Agent, L1
SIR solutions —Allentown, PA
- $20 - $22 an hour
- Full-time
- Remote
- Computer science
- Microsoft Excel
- Microsoft Outlook
Quick Apply
1d
IT Support Specialist
Drug Plastics and Glass Co. Inc. —Boyertown, PA
- Monday to Friday
- Mid-level
- Windows
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
8d
Technical Support Analyst - Large Equipment
Dexis —Quakertown, PA
- $27.70 - $33.80 an hour
- Overtime
- Microsoft Word
- Mid-level
- High school diploma or GED
- Paid jury duty
- Paid holidays
10d
Computer Technician
Allentown School District —Allentown, PA
- $41,728 a year
- Senior level
- Health insurance
- Dental insurance
Information Technology Specialist - II
Maestro Technologies, Inc —Belvidere, NJ
- $24.34 - $29.31 an hour
- Full-time
- Background check
- Research
- Mid-level
Quick Apply
Technology Specialist
Carbon Lehigh Intermediate Unit —Schnecksville, PA
- School experience
- Computer science
- Computer Science
Computer Technician
Carbon Lehigh Intermediate Unit —Schnecksville, PA
- Computer science
- Computer Science
- Customer service
Implementation Specialist - Caper (Contractor)
Instacart —Allentown, PA
- $40 - $46 an hour
- Contract
- Mid-level
- Continuous improvement
- Travel
Quick Apply
Specialist IT Onsite Support
Parkside Utility Construction, LLC —Harleysville, PA
- 18 years or older
- Computer science
- Computer Science
- Employee stock purchase plan
- Paid holidays
Quick Apply
CE PA Support Technician (L2)
Almac Group —Souderton, PA
- $26 - $30 an hour
- Email
- Mid-level
- Office
- Windows
- Paid holidays
- Disability insurance
Quick Apply
1d
Technical Support Representative
Lutron Electronics Co., Inc —Center Valley, PA
- Weekends as needed
- Hybrid work
- Office
- Residential
- High school diploma or GED
- Health insurance
Information Technology Technician (2333)
Center for Family Services —Washington, NJ
- $21 - $23 an hour
- Full-time
- Up to 50% travel
- Mid-level
- Windows
- Health insurance
- Dental insurance
11d
Software Support Specialist
Cemtek Environmental —Hatfield, PA
- $30 - $33 an hour
- Weekends as needed
- 18 years or older
- Bachelor of Science
- Pass drug screening
Quick Apply
Technical Support Specialist
TWG Security —Emmaus, PA
- $20 - $25 an hour
- Full-time
- Background check
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
1d

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it support jobs near bethlehem, pa

Help Desk Assistant

Lehigh University -
Bethlehem, PA

Apply Now

Job Details

Full-time
$44,600 - $53,530 a year
8 days ago

Benefits

Tuition reimbursement

Qualifications

Network troubleshooting
Operating systems
High school diploma or GED

Full Job Description

Job no: 503991
Work type: Exempt Staff Full-time
Location: Bethlehem
Categories: Information Technology

Lehigh University's Information Technology Services division is looking for a resourceful, people-first technologist to join the Help Desk team — the frontline of technology support for students, faculty, and staff across one of the nation's leading research universities.

Position Number: S82720

This position is a Grade: 8 - 37.5 with an approximate salary range of $44,600-$53,530 and is subject to change based on experience, skills and qualifications.

Key Accountabilities

Serving as the first point of contact for technology support across phone, email, chat, text, in-person, and remote connection channels
Troubleshooting and resolving a broad range of technical issues efficiently, ensuring users are back up and running with minimal disruption
Routing complex or unresolved cases to the appropriate team or specialist, with clear handover notes and context
Communicating ITS policies and procedures clearly and professionally to a diverse university community
Documenting every interaction, troubleshooting step, and resolution accurately within the ticketing system to support team knowledge and service continuity
Identifying recurring issues and escalating patterns that may indicate broader technical problems requiring attention
Supporting onboarding and orientation for new users by providing guidance on university systems, tools, and resources
Contributing to Help Desk project work, including service improvement initiatives and the development of support documentation and knowledge base articles
Assisting with the daily operational rhythm of a busy, high-volume Help Desk, including queue management and prioritization during peak periods

Qualifications

High School Diploma or GED; Bachelor's Degree preferred
One to three years of work related experience
Demonstrated experience in a customer-facing technical support or Help Desk environment
Solid troubleshooting ability across common operating systems, applications, and network connectivity issues
Clear written and verbal communication skills — you can translate technical language for non-technical users
Composure and accuracy in a high-volume, multi-channel support setting
Commitment to thorough documentation practices and process consistency
Ability to work weekends and evenings as assigned

Why Lehigh

Lehigh University offers more than a job — it offers a place to grow within a community that values both intellectual curiosity and genuine service. As part of Information Technology Services, you'll work alongside colleagues who take pride in keeping the university running smoothly. Lehigh supports its staff with above-standard superannuation contributions, generous leave entitlements, access to tuition benefits, and a campus environment that fosters continuous learning. You'll have real visibility into how technology shapes the academic experience, with opportunities to contribute to meaningful project work beyond day-to-day support.

Lehigh University is an equal opportunity employer and does not discriminate. We are committed to a culturally and intellectually diverse community and we seek qualified candidates to contribute to the university’s mission.

Persons with disabilities who anticipate needing an accommodation for any part of the interview or hiring process may contact Lehigh's Accommodations Specialist.

Special Considerations

This position has direct contact with minors, therefore a background check is required.
The duties of the position do not allow for a remote work option; the employee in this position will be required to work on campus where they can be fully accessible to the Lehigh community.
Standard hours are 8:00 AM - 4:30 PM (or 8:30 AM - 5:00 PM); occasional evening or weekend coverage is required for special events/peak times (typically only 2-3 occurrences per semester).

Successful completion of standard background checks including but not limited to: social security verification, education verification, national criminal background checks, motor vehicle checks, PATCH, FBI fingerprinting, Child Abuse Clearance and credit history based upon the requirements of the position.

Only complete applications will be considered therefore please complete the application in its entirety. Once the posting is removed from the website applications may no longer be allowed to be completed.

Advertised: August 06, 2026 Eastern Daylight Time
Applications close: August 17, 2026 Eastern Daylight Time

Apply Now

Refine Your Search

it support jobs in bethlehem, pa

Help Desk Assistant

IT Specialist

Customer Support Services Analyst

IT Support Center Specialist – Level II

Service Desk Analyst II, Brewery

College Applications & Field Support Analyst

Technical Support Agent, L1

IT Support Specialist

Technical Support Analyst - Large Equipment

Computer Technician

Information Technology Specialist - II

Technology Specialist

Computer Technician

Implementation Specialist - Caper (Contractor)

Specialist IT Onsite Support

CE PA Support Technician (L2)

Technical Support Representative

Information Technology Technician (2333)

Software Support Specialist

Technical Support Specialist

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