Top 52 Chat Jobs in Bethlehem Pa

Customer Support Agent
Goodbay Technologies —Bethlehem, PA
- $16 - $18 an hour
- Full-time
- Computer literacy
- Basic math
- High school diploma or GED
Quick Apply
Customer Service Specialist
Lutron Electronics Co., Inc —Coopersburg, PA
- Full-time
- Hybrid work
- Mid-level
- Office
- In-person
- Opportunities for advancement
Live chat support
J&G Unlimited, LLC —Doylestown, PA
- $20 - $35 an hour
- Remote
- Writing skills
- Visual & Performing Arts
- 1 year
- Health insurance
- 401(k)
Quick Apply
6d
Client Service Representative
Paychex —Allentown, PA
- $20 an hour
- Full-time
- Bachelor's degree
- Entry level
- Paid holidays
- Health insurance
Customer Happiness Team Member
Easy Signs —Allentown, PA
- $22.95 an hour
- Full-time
- Organizational skills
- Communication skills
- Entry level
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Allentown, PA
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Customer Service Representative
Pencor Services —Palmerton, PA
- $17 an hour
- Weekends as needed
- Hybrid work
- Microsoft Word
- Office
- Windows
- Paid training
Quick Apply
11d
BDC Sales Agent
Koch 33 Auto —Easton, PA
- $40,000 - $75,000 a year
- Full-time
- Background check
- Dealership
- Computer literacy
- Health savings account
- Paid holidays
Quick Apply
Customer Service Representative
Tyndale —Pipersville, PA
- $21 - $22 an hour
- Online Application
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
Quick Apply
Customer Care Representative
New Tripoli Bank —Orefield, PA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
International Account Coordinator
Victaulic —Easton, PA
- Overtime
- Spanish
- Microsoft Outlook
- Bachelor of Science
Hotel Reservation Sales Agent
Hotel Bethlehem —Bethlehem, PA
- $13 - $15 an hour
- Part-time
- Microsoft Outlook
- Computer literacy
- Windows
- Health insurance
- Dental insurance
Quick Apply
Director, Inbound Sales Programs & Operations
ADP —Allentown, PA
- $114,500 - $213,500 a year
- Full-time
- Hybrid work
- 5 years
- Analysis skills
- Product management
- Wellness program
- Disability insurance
Lead Cashier
Ulta Beauty, Inc. —Phillipsburg, NJ
- $16.50 - $24.75 an hour
- Part-time
- 18 years or older
- Mid-level
- High school diploma or GED
- Dental insurance
- Paid time off
Retail Sales Associate / Customer Service
Elements Massage —Allentown, PA
- $13 - $15 an hour
- Part-time
- Entry level
- Wellness program
Part Time Key Holder - Cotton On Lehigh Valley Mall
Cotton On —Whitehall Township, PA
- $17 - $20 an hour
- Part-time
- 18 years or older
- Merchandising
- Mid-level
Quick Apply
Business Development Manager – Sales
Brown-Daub Family of Dealerships —Lehigh Valley, PA
- $55,000 - $85,000 a year
- Full-time
- Bilingual
- Background check
- Management
- Health savings account
- Paid holidays
Quick Apply
4d
BDC (Business Development Coordinator) for Auto Sales
Scott Cars, Inc. —Allentown, PA
- Full-time
- Dealership
- Computer literacy
- Business development
- Disability insurance
- Health insurance
Quick Apply
Automotive Sales BDC
Brown-Daub Dodge, Inc —Bath, PA
- $50,000 - $75,000 a year
- Full-time
- Bilingual
- Dealership
- Computer skills
- Health savings account
- Paid holidays
Quick Apply
11d
Licensed Insurance Sales Agent- BPO
Trucordia —Harleysville, PA
- Full-time
- Remote
- Mid-level
- Windows
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply

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Customer Support Agent

Goodbay Technologies
Bethlehem, PA

Quick Apply

Job Details

Full-time
$16 - $18 an hour

Qualifications

Computer operation
Texting/chatbox tools
Computer literacy
Basic math
High school diploma or GED
Typing

Full Job Description

Customer Support Agent

We seek a dynamic and motivated Customer Support Agent to join our growing team. In this role, you will be our customer's first point of contact, providing exceptional support via email or chat. You will assist our customers by answering product, service, or billing-related inquiries, troubleshooting issues, and resolving complaints with a positive and professional attitude, while building strong relationships. Additionally, you will handle escalations and contribute to continuous improvements in customer experience.

With a focus on delivering high-quality service, you will leverage your strong communication and problem-solving skills to exceed customer expectations, multitask across various platforms, and quickly navigate multiple systems to find the best solutions. You will also collaborate with the management team to share insights, suggest improvements, and help ensure smooth, efficient operations. This is an exciting opportunity for someone who thrives in a fast-paced environment and is eager to impact customer satisfaction and company success directly.

Responsibilities:

● Serve as the front-line company customer service agent, maintaining professionalism and a positive attitude.

● Provide exceptional service that exceeds customer expectations, ensuring every interaction is handled with the utmost care and attention to detail.

● Build strong customer relationships by actively listening, asking clarifying questions, and tailoring responses to meet individual needs.

● Quickly and efficiently navigate multiple systems, troubleshooting customer issues and providing accurate, timely solutions.

● Demonstrate empathy, compassion, and professionalism, ensuring that every customer feels valued and understood.

● Consistently speak positively about the company and its services, fostering customer trust and satisfaction.

● Use practical communication skills to address customer inquiries, ensuring clear and compelling responses.

● Leverage problem-solving and decision-making skills to provide immediate solutions and resolve issues without escalation.

● Maintain up-to-date knowledge of products and services to handle customer concerns and questions effectively.

● Offer feedback to management regarding customer sentiments, patterns, and suggestions for improving service and processes.

● Monitor customer interactions for potential areas of improvement, providing regular updates to the team and manager on any challenges or risks.

● Ability to multi-task and manage multiple conversations simultaneously across chat or other platforms.

● Work independently with a high degree of efficiency, handling a fast-paced workload while maintaining quality customer interactions.

Qualifications:

● High school diploma or equivalent. (or higher)

● 1 year of experience in a customer service role providing email or chat support. (a college degree can substitute for experience)

● Strong communication, critical thinking, and time management skills.

● Ability to multi-task across multiple systems and manage tasks efficiently.

● Active listening skills, with the ability to adjust replies based on customer needs and tone. ● Experience with Zendesk and Backoffice tools.

● Strong customer service, analytical, and decision-making abilities.

● Ability to work effectively in a fast-paced environment.

● Organized, with the ability to track and follow up on multiple tasks accurately and on time.

● Comfortable managing multiple conversations simultaneously. (chat)

● Solid computer and web browsing skills.

● Basic math skills.

● Minimum typing speed of 30 words per minute with accuracy.

● Experience in a script-free environment, drafting tailored responses.

● Ability to interact professionally with employees at all levels and people from diverse backgrounds.

Location:

● Bethlehem, PA (Relocation or reliable commute required)

Schedule: Tuesday through Saturday, 2:00 pm- 11:00 pm.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Application Question(s):

Are you able to work the following schedule? Tuesday through Saturday, 2:00 pm- 11:00 pm.

Education:

High school or equivalent (Required)

Shift availability:

Night Shift (Required)

Work Location: In person

Quick Apply

Refine Your Search

chat jobs in bethlehem pa

Customer Support Agent

Customer Service Specialist

Live chat support

Client Service Representative

Customer Happiness Team Member

Seasonal, Operations Technical Specialist (Part Time)

Customer Service Representative

BDC Sales Agent

Customer Service Representative

Customer Care Representative

International Account Coordinator

Hotel Reservation Sales Agent

Director, Inbound Sales Programs & Operations

Lead Cashier

Retail Sales Associate / Customer Service

Part Time Key Holder - Cotton On Lehigh Valley Mall

Business Development Manager – Sales

BDC (Business Development Coordinator) for Auto Sales

Automotive Sales BDC

Licensed Insurance Sales Agent- BPO

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