Top 13 Senior help desk support Jobs in Biddeford, Me

Senior Help Desk Support
Open Net ME, LLC —Portland, ME
- $45,000 - $65,000 a year
- Google Workspace
- Mid-level
- 3 years
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6d
Senior Technical Support Specialist- Portland, ME
S. J. Rollins Technologies —Portland, ME
- $30 - $45 an hour
- Remote
- Microsoft Outlook
- Mid-level
- Mentoring
- Profit sharing
- Health insurance
IT/Facilities Coordinator- Part time
CIEE Inc —South Portland, ME
- $25 - $29 an hour
- Part-time
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
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Concierge
Sunrise Senior Living —Kennebunk, ME
- $16.50 - $20.65 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Data entry
- Paid holidays
- Health insurance
System Administrator - Portland, ME
S. J. Rollins Technologies —Portland, ME
- $40 - $55 an hour
- Nights as needed
- Remote
- Writing skills
- Mid-level
- 3 years
- Profit sharing
- Health insurance
IT Manager
3Rivers —Westbrook, ME
- $38.50 - $41.00 an hour
- Weekends as needed
- HIPAA
- Office
- Residential
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Customer Sales & Service Associate
Great Bay Spa & Sauna —South Portland, ME
- $17.50 - $21.00 an hour
- Part-time
- Computer literacy
- Driver's License
- Cleaning
- Paid training
- Health insurance
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11d
Structural Designer / EI
HDR —Portland, ME
- Full-time
- Microsoft Excel
- Mid-level
- Analysis skills
- Opportunities for advancement

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Senior Technical Support Specialist- Portland, ME
S. J. Rollins Technologies —Portland, ME
A fully trained and experienced Senior Technical Support Specialist will have basic technical knowledge of SJR “full stack” products and services as well as be…
$30 - $45 an hour
System Administrator - Portland, ME
S. J. Rollins Technologies —Portland, ME
Maintain a flexible schedule to allow for periodic night/weekend work and out of state work. Ability to generate and maintain your own work through identifying…
$40 - $55 an hour

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Program Administrative Assistant
Catholic Social Services —Columbus, OH
The Program Administrative Assistant will provide data entry and clerical duties, including the first line of contact for our clients in the senior programs,…
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NextGen System Analyst
Integrated Services for Behavioral Health —Columbus, OH
A valid driver's license is required. Serve as the point of contact for user questions and routine technical assistance.
$54,000.00 - $77,720.36 a year
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senior help desk support jobs near biddeford, me

Senior Help Desk Support

Open Net ME, LLC
Portland, ME

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Job Details

$45,000 - $65,000 a year
6 days ago

Qualifications

Google Workspace
Network troubleshooting
IT user and group management
Data permissions
Driver's License
Email configuration (technical support)
Cloud service support
Productivity software support
Desktop (troubleshooting support)
Remote access software
Customer support ticket management
Technical writing
Customer service knowledge base
IP networking
Access control management
Online help documentation
Desktop administration
Ticketing system technical support

Full Job Description

Please reside in the Portland Maine general area. This job requires onsite support to our customers.

We are seeking an experienced and customer-focused professional to provide advanced technical support to end users and help maintain a reliable, efficient IT environment. In this role, you will be part of an experienced team where collaboration and knowledge sharing is expected resolve incidents, help improve support processes, service quality and importantly customer satisfaction.

Responsibilities

Provide Tier 2/Tier 3 support for hardware, software, network, and account-related issues.
Serve as valued resource for the service desk team and assist with complex troubleshooting.
Diagnose and resolve incidents related to operating systems, applications, peripherals, and connectivity.
Manage support tickets from intake through resolution, ensuring timely updates and accurate documentation.
Support user onboarding and offboarding, including account setup, device preparation, and access management.
Collaborate with infrastructure, network and server engineers to resolve technical issues and implement solutions.
Identify recurring issues and recommend process improvements, knowledge base updates, and preventive measures.
Assist with endpoint management, system updates, patching, and basic administration tasks.
Communicate technical information clearly and professionally to users of varying technical backgrounds.
Monitor support trends and contribute to service desk reporting and performance improvements.

Qualifications

3+ years of experience in help desk, desktop support, or technical support roles.
Strong troubleshooting skills across Windows and/or macOS environments.
Experience supporting Microsoft 365and Google Workplace, email systems, account permissions, and common business applications.
Familiarity with ticketing systems, remote support tools, and endpoint management platforms.
Understanding of networking fundamentals such as DNS, DHCP, VPN, and connectivity troubleshooting.
Excellent communication, customer service, and problem-solving skills.
Ability to prioritize multiple requests and work effectively in a fast-paced environment.
Experience documenting solutions and contributing to knowledge base content.
A valid driver's license and reliable transportation

Preferred Qualifications

Associate’s degree or equivalent practical experience in IT support.
Industry certifications such as CompTIA A+, Network+, Microsoft, Google or similar credentials.
Experience supporting Active Directory, group policies, or identity and access management workflows.
Exposure to ITIL-based service management practices.
Experience assisting with device imaging, deployment, and lifecycle management.

What We Offer

A collaborative environment where your technical expertise and customer service skills make a direct impact.
Opportunities to expand your knowledge across systems, tools, and technologies.
The chance to contribute to process improvements and stronger end-user support experiences.
A professional team culture focused on reliability, responsiveness, and continuous learning.

If you enjoy solving problems, supporting people, and serving as a trusted technical resource, we encourage you to apply.

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senior help desk support jobs in biddeford, me

Senior Help Desk Support

Senior Technical Support Specialist- Portland, ME

IT/Facilities Coordinator- Part time

Concierge

System Administrator - Portland, ME

IT Manager

Customer Sales & Service Associate

Structural Designer / EI

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