Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.
Yellowstone Club’s Valet department is currently seeking candidates for Summer Valet Attendants. Our season dates are June - September, with position training before the season starts.
Purpose: The purpose of the Valet Attendant is to provide safe handling of Members and guest vehicles to ensure proper parking, securing, and handling of keys.
Major Responsibilities:
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Ensure that each member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
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Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
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Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
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Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.
Essential Job Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Meet and greet all arriving/departing Members/guests in a timely manner
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Park and retrieve Member/guest and customer vehicles in specified areas in an efficient and safe manner
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Perform drive and park assignments per department policies/procedures
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Keep parking areas clean and orderly
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Provide Member assistance and information, such as giving directions or handling wheelchairs
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Provide cleaning services for vehicles inside and out and fill them with gas/other fluids as needed
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Provide shuttle runs for Members/guests/employees
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As needed, provide deliveries/pickups at Mail Center, shuttles to/from Bozeman Yellowstone International Airport in Belgrade, and run other errands to Big Sky and Bozeman area, including grocery and dry cleaning pickup
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Safely transport all passengers
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Comply with Club traffic, public traffic, and highway safety rules and regulations in operating vehicles
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Follow written and verbal geographical directions
Other Duties and Responsibilities:
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Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
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Meet departmental productivity, organization, punctuality/attendance and consistency standards.
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Maintain a positive and respectful attitude.
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Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
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Maintain privacy of our Members at all time.
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Maintain a clean and neat appearance at all times.
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Communicate regularly and effectively with all employees, supervisors, managers and directors.
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Perform work in a safe and high quality manner.
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Project a favorable image of Yellowstone Club to Members and guests at all times.
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Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands.
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Aid in other Member Services department needs.
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Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.
Position Requirements:
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HS Diploma or GED
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Must be 21 years of age or older
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Min 1 year experience in customer service or valet attendant in luxury club or private resort setting
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Proficient in proper and safe driving of vehicles
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Must carry current and valid U.S. Driver License
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Driving record that meets Yellowstone Club insurance requirements
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Able to sit for extended periods of time and use vision, hearing, and hands/arms to drive vehicles
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Occasionally required to stand, climb, stoop, kneel, crouch or crawl
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Ability to lift up to 50 pounds
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Must pass pre-employment background check, paid for by employer, which is carried out equally among workers.
Disclaimer:
This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Certificates & Licenses
Valid State Driver’s License.
Computer Skills
Basic computer skills.
Language Ability
Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly.
Math Ability
Able to perform basic math calculations.
Reasoning Ability
Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate. The employee may be required to drive in similar harsh conditions.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is constantly required to talk and/or hear. The employee is constantly required to stand and walk, climb or balance, stoop, bend, kneel, crouch, or reach with hands and arms, and lift up to 50 pounds. The employee is constantly required to use their vision to perform an activity such as but not limited to: viewing a computer terminal, operating a motor vehicle, and reading.
The position offered is a seasonal position located in Big Sky, Montana.
Yellowstone Club offers great benefits including:
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Free transportation to and from Bozeman
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Complimentary shift meals
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401k eligibility and bi-weekly match
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Access to onsite fitness center 24/7
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Discounted Employee Housing in Big Sky or Gallatin Gateway
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Discounts to over 1000 retailers through ADP LifeMart and Expert Voice
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End of season employee appreciation day and retail sale
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Access to Employee Store in Bozeman
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Participate in Hike, Mountain Bike, and Disc Golf Employee Days
For more information about the Club, visit www.yellowstoneclub.com.
To apply, please visit www.yellowstoneclub.com and click on "YC Careers" at the bottom of the homepage.
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