Top 62 Guest services manager Jobs in Big Sur, Ca

Guest Services Manager
Pebble Beach —Pebble Beach, CA
- $84,500 a year
- Full-time
- Mid-level
- Driver's License
- Supervising experience
- Health insurance
- Dental insurance
Restaurant Manager
Domenico's On The Wharf —Monterey, CA
- From $71,000 a year
- Full-time
- Serving
- Hospitality
- Bar
- Paid time off
- Employee discount
Quick Apply
2d
Front Desk Manager
Hyatt Vacation Club, Highlands Inn —Carmel-by-the-Sea, CA
- $70,000 - $72,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Health savings account
- Health insurance
Quick Apply
Hotel Manager
Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course —Monterey, CA
- $150,000 - $170,000 a year
- Full-time
- Background check
- 6 years
- Pass drug screening
- Health insurance
- Dental insurance
13d
Front Office Manager - Luxury Destination Resort
Alila Ventana Big Sur —Big Sur, CA
- $80,000 - $90,000 a year
- Weekends as needed
- Bachelor's degree
- Mentoring
- Senior level
- Paid holidays
- Health insurance
Hotel Manager
Hyatt Regency Monterey —Monterey, CA
- $150,000 - $170,000 a year
- Full-time
- Background check
- 6 years
- Pass drug screening
- Health savings account
- Relocation assistance
Quick Apply
12d
Director of Rooms
Bernardus Lodge & Spa —Carmel Valley, CA
- $125,000 - $135,000 a year
- Full-time
- Background check
- Spanish
- Accounting
Director of Rooms
Ensemble Hospitality —Carmel Valley, CA
- $125,000 - $135,000 a year
- Full-time
- Background check
- Spanish
- Accounting
Director of Rooms
Bernardus Lodge and Spa —Carmel Valley, CA
- $125,000 - $135,000 a year
- Full-time
- Spanish
- Accounting
- Senior level
Quick Apply
Overnight Guest Relations Supervisor
Post Ranch Inn —Big Sur, CA
- $28 - $32 an hour
- Overnight shift
- Clean driving record
- Basic math
- English
- 401(k) matching
Quick Apply
GENERAL MANAGER
The Management Trust —Pebble Beach, CA
- $110,000 - $125,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Public speaking
Quick Apply
Restaurant Manager
Post Ranch Inn —Big Sur, CA
- $90,000 a year
- Full-time
- Ability to walk for extended periods
- Mid-level
- High school diploma or GED
- 401(k) matching
Quick Apply
Estate Hospitality Manager (Paso Robles, CA)
JUSTIN Vineyards & Winery —Monterey, CA
- $85,000 - $95,000 a year
- Weekends as needed
- ServSafe
- Merchandising
- Bachelor's degree
- Relocation assistance
- Health insurance
Quick Apply
1d
Reservations Agent
Post Ranch Inn —Big Sur, CA
- $19.50 - $22.00 an hour
- Weekends as needed
- Computer literacy
- Basic math
- English
- Health insurance
- Dental insurance
Quick Apply
Spa Assistant Manager
Post Ranch Inn —Big Sur, CA
- $27 - $30 an hour
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Front Desk - Big Sur
Guest Services, Inc. —Big Sur, CA
- $16.90 an hour
- Full-time
- Computer literacy
- English
- Ability to climb stairs
Banquet Manager
The Santa Lucia Preserve —Carmel-by-the-Sea, CA
- $85,000 - $95,000 a year
- Email
- Background check
- Spanish
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Front Office Supervisor (FT) - Cypress Inn
Schulte Hospitality Group —Carmel-by-the-Sea, CA
- $27 - $29 an hour
- Weekends as needed
- Background check
- Writing skills
- Basic math
- Paid parental leave
- Paid holidays
Quick Apply
Front Desk Supervisor - Big Sur
Guest Services, Inc. —Big Sur, CA
- $20 an hour
- Full-time
- Spanish
- Microsoft Outlook
- Computer literacy
Rotating Assistant Restaurant Manager
Alvarado Street Brewery —Monterey, CA
- $75,000 - $80,000 a year
- Weekends as needed
- Spanish
- Ability to walk for extended periods
- English
- Paid holidays
- Health insurance
Quick Apply
5d

I want to receive the latest job alert for guest services manager in big sur, ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

guest services manager jobs near big sur, ca

Guest Services Manager

Pebble Beach -
Pebble Beach, CA

Apply Now

Job Details

Full-time
$84,500 a year

Benefits

Health insurance
Dental insurance
401(k) 6% Match
Vision insurance
Life insurance

Qualifications

Customer communication
Resort experience
In-person customer service
Driver's License
Supervising experience

Full Job Description

The Guest Services Manager will oversee the daily operations of the Concierge, Arrival Pavilion, and Porter Valet Departments, in addition to facilitating guest and visitor enjoyment of The Lodge and the Pebble Beach Resorts.

Company Background:

Pebble Beach Company, (“PBC” or “The Company”) headquartered in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay, and Casa Palmero. The Company also operates five renowned golf courses: Pebble Beach Golf Links, home of the 2027 U.S. Open, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course, and the Tiger Woods designed short course, The Hay.

Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Forbes Five-Star certified since 2014, Pebble Beach Golf Academy & Practice Facility, and a diverse offering of culinary and retail experiences. PBC annually hosts premier events such as the Pebble Beach Concours d’Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship.

Essential Duties & Responsibilities:

Ensure that staff members are aware of the daily business activity, including VIP and group schedules, and any other special arrangements.
Coordinate all group activity as it relates to functions of the Guest Services Departments.
Oversee parking, and storage of guest luggage and golf bags.
Coordinate temporary staff and parking during PBC Special Events.
Assist resort guests with check-in and check-out as requested.
Answer guest questions, handle special requests and resolve guest complaints/problems.
Stage all elements of group arrival procedures.
Supervise Assistant Manager, Team Leader, Porter/Valet, Arrival Pavilion, and Concierge.
Conduct department meetings and establish achievable departmental goals.
Complete department schedules and manage employee’s time off requests based on business demands.
Initiate employee training and onboarding experience.
Train, develop, motivate and coach Assistant Manager, Team Leader and all hourly staff to meet and exceed established service standards.
Conduct personnel performance reviews and evaluations of staff annually and as needed.
Develop and initiate ideas of improving guest satisfaction.
Make quality hiring decisions, effectively coach and document employee/terminate when needed.
Maintain necessary inter-office administrative communication.
Order and maintain required equipment and supplies.
Complete payroll and time card responsibilities.
Manage monthly/yearly budgeted labor for both, Porter/Valet, Arrival Pavilion, and Concierge.
Maintain and enforce all quality standards and departmental and company philosophies.
Serve as a role model of company and department towards resort staff, guests and visitors.
Preserve and protect the confidentiality of appropriate personnel and company information.
Assist other departments within the resort.
Comply with all Pebble Beach Company safety and health policies and procedures.
Understands, models and integrates Pebble Beach Company culture (mission, values, and standards).
Comply with the Pebble Beach safety and health policies and procedures.
Other duties as assigned by the Director of Rooms.

Required Skills:

2 or more years’ experience in a supervisory role.
2 or more years’ experience in a resort setting.
College degree or equivalent.
Valid California driver’s license with 2 points or less.
Excellent customer service skills.

Desired Skills:

Experience using Property Management System (Spring Miller System).
Experience using Microsoft Office and Excel.

Why work for Pebble Beach Company:

Competitive Pay: Salary: $84,500/year plus bonus.
Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health and Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family’s health needs free of cost.
Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Apply Now

Refine Your Search

guest services manager jobs in big sur, ca

Guest Services Manager

Restaurant Manager

Front Desk Manager

Hotel Manager

Front Office Manager - Luxury Destination Resort

Hotel Manager

Director of Rooms

Director of Rooms

Director of Rooms

Overnight Guest Relations Supervisor

GENERAL MANAGER

Restaurant Manager

Estate Hospitality Manager (Paso Robles, CA)

Reservations Agent

Spa Assistant Manager

Front Desk - Big Sur

Banquet Manager

Front Office Supervisor (FT) - Cypress Inn

Front Desk Supervisor - Big Sur

Rotating Assistant Restaurant Manager

I want to receive the latest job alert for guest services manager in big sur, ca

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected