Top 23 Outreach coordinator Jobs in Billings Mt

Patient Outreach and Engagement Coordinator
RiverStone Health —Billings, MT
- $20.32 - $25.35 an hour
- Full-time
- Computer literacy
- HIPAA
- Mid-level
Post Partum Support Specialist
RiverStone Health —Billings, MT
- $26.40 - $35.72 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Writing skills
HEALTHCARE NAVIGATOR - BILLINGS
Volunteers of America Northern Rockies —Billings, MT
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- On-the-job training
SSVF INTAKE COORDINATOR - BILLINGS
Volunteers of America Northern Rockies —Billings, MT
- Weekends as needed
- Mid-level
- Office
- High school diploma or GED
- On-the-job training
Community Relations and Intake Coordinator
RiverStone Health —Billings, MT
- $20.32 - $25.35 an hour
- Full-time
- Marketing
- Ability to walk for extended periods
- HIPAA
Indigenous Excellence and Engagement Coordinator
Montana State University Billings —Billings, MT
- $20 an hour
- Full-time
- School experience
- Customer service
- Mid-level
- Paid holidays
- Disability insurance
4d
Records Coordinator
Crowley Fleck PLLP —Billings, MT
- Overtime
- Writing skills
- Mid-level
- Office
- Paid parental leave
- Disability insurance
Quick Apply
Project Communications Coordinator/Specialist
DOWL —Billings, MT
- Microsoft Excel
- Microsoft Outlook
- Basic math
Safer Sex Coordinator
Phronetic Industries —Billings, MT
- From $14 an hour
- Part-time
- Continuous improvement
- In-person
- Communication skills
- Mileage reimbursement
- Paid time off
Quick Apply
Patient Care Coordinator
Alpenglow Physical Therapy —Billings, MT
- $14 - $20 an hour
- Part-time
- Clinic
- Organizational skills
- In-person
Quick Apply
Digital Communications and Marketing Coordinator
RiverStone Health —Billings, MT
- $54,913 - $74,294 a year
- Weekends as needed
- Marketing
- 5 years
- Computer literacy
- On-the-job training
Patient Access Specialist- Registration
RiverStone Health —Billings, MT
- $20.32 - $25.35 an hour
- Full-time
- Microsoft Outlook
- HIPAA
- Office
12d
Librarian - Technology
City of Billings, MT —Billings, MT
- $27.48 - $30.31 an hour
- Full-time
- Public speaking
- Mid-level
- Master's degree
- Health savings account
- Paid holidays
11d
Overdose Prevention Coordinator
Phronetic Industries —Billings, MT
- $15 - $20 an hour
- Part-time
- Addiction Medicine
- Working with individuals with disabilities
- Public speaking
- Paid time off
- Parental leave
Quick Apply
Stroke Program Coordinator
Billings Clinic —Billings, MT
- $38.96 - $48.71 an hour
- Full-time
- Nursing
- RN License
- 5 years
- Wellness program
- 403(b) matching
Sales & Marketing Coordinator
Big Horn Resort —Billings, MT
- $17 - $20 an hour
- Part-time
- Mid-level
- Hotel
- Business development
- Flexible schedule
Quick Apply
Multi-Unit General Manager
Ace Hardware —Billings, MT
- Weekends as needed
- Ability to walk for extended periods
- 5 years
- Merchandising
- Health insurance
- 401(k)
Quick Apply
Physician (Primary Care)
US Veterans Health Administration —Billings, MT
- $124,308 - $315,000 a year
- Online Application
- Background check
- Medicine
- Surgery
- Paid holidays
- Loan repayment program
Pediatric Gastroenterologist / Rank Dependent on Qualifications
University of Utah —Billings, MT
- Urgently hiring
- Surgery
- Pass drug screening
- Inpatient
- Retirement plan
Nurse Practitioner (MT License required)
Greater Good Health —Billings, MT
- $128,000 - $142,000 a year
- CPR Certification
- Microsoft Excel
- BLS Certification
- Continuing education credits
- Paid parental leave
Quick Apply

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Patient Outreach and Engagement Coordinator

RiverStone Health -
Billings, MT

Apply Now

Job Details

Full-time
$20.32 - $25.35 an hour

Qualifications

Computer operation
Customer communication
Serving clients
High school diploma or GED
Driver's License
Clinical data entry
Productivity software
Quality data entry
Customer data entry

Full Job Description

Working title: Patient Outreach and Engagement Coordinator

Classification title: Administrative Assistant II

Division: Community Health Center

Program: Various

Reports to: Health Information Services Coordinator

FLSA status: Non-Exempt: Full Time

Schedule: Monday-Friday; 8am to 5pm

Wage Range: $20.32 to $25.35 hourly; depending on number of years of transferrable experience and internal equity

Organizational Overview

Serving the Yellowstone County community and south-central Montana for nearly 50 years, RiverStone Health is an essential provider of personal and public health services. Health, Education, Leadership and Protection – HELP is what we do. From medical, dental, and behavioral healthcare; home care and hospice; public health services like immunizations, WIC, health promotion, and restaurant inspections; and educating the next generation of health professionals, our expertise spans all ages and stages of life. Underlying principles of access, affordability, compassion, and quality in all interactions, RiverStone Health improves life, health, and safety for all of the communities we serve.

Job Summary:

The Patient Outreach and Engagement Coordinator supports patient outreach, communication, and administrative workflows that promote access and continuity of care. This position conducts appointment reminders, missed appointment follow-up, patient engagement and attribution outreach, and assists with document and communication management within the electronic health record. The coordinator serves as a connection point for patients by providing basic information, scheduling support, and routing patients to appropriate clinical or support services when additional assistance is needed.

Essential Functions/Major Duties and Responsibilities:

A. Patient outreach and Engagement 50%

Conduct outbound calls for appointment reminders, missed appointment follow-up, and patient engagement activities.
Utilizing the tenants of a Patient-Centered Medical home, conduct outbound calls to patients to engage in care with their primary or care team provider.
Conduct approved patient outreach activities in support of clinic engagement, appointment adherence, and access initiatives.
Document all outreach attempts, patient interactions, and scheduling outcomes in the electronic health record (EHR) system.
Assist care teams with special population health initiatives.
Identify barriers to care (e.g., transportation, scheduling conflicts) and escalate to appropriate team members when needed.
Ensure compliance with HIPAA and patient confidentiality standards during all communications.

B. Electronic Health Record Duties 30%

Maintain accurate, up‑to‑date documentation in the electronic health record (EHR)
Receive, review, and process incoming medical records from outside providers, hospitals, specialists, labs, etc.
Perform document storage, assignments, scanning, and upload into the EHR
Route records to appropriate clinical and administrative staff for review and action
Route requests for records from outside providers.
Request missing or incomplete documentation as needed.

C. Administrative Services 15%

Answer incoming calls, provide accurate information to callers, take messages, and direct calls to the appropriate staff members.
Actively participate in team meetings and contribute to workflow improvement initiatives.
Provide cross-coverage for administrative duties as needed to support team operations.
Follow up with internal staff and external partners to ensure client needs and services are effectively addressed.
Maintain up-to-date knowledge of program changes, including applicable state and federal regulations.
Contribute ideas and participate in quality improvement and quality assurance efforts.
Attend and engage in regularly scheduled staff meetings.

Non-Essential Functions/Other duties as assigned 5%

Keep immediate supervisor and designated others accurately informed concerning work progress.
Perform other duties as assigned in support of RiverStone’s mission and goals.

Education and Experience:

Minimum Qualifications

High school diploma or equivalent
Customer service experience
Experience working in a medical setting
Data entry and Microsoft Office Suite experience
Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work.

Preferred Qualifications:

Strong communication and customer service skills
Attention to detail and data accuracy.
Ability to handle sensitive patient information with confidentiality.
Experience with healthcare systems, EHRs, or care coordination processes
Time management and ability to manage high-volume outreach.

Required Certificates, Licenses, Registrations:

Valid Montana Driver’s License

Knowledge, Skills, and Abilities:

Computer literacy, in Microsoft Office Suite.
Knowledge of modern office procedures, practices and equipment.
Ability to maintain a calm and positive demeanor during difficult client interactions.
Ability to display non-judgmental and empathetic listening skills.
High degree of detail-oriented skill level.
Ability to work collaboratively and maintain a positive work environment.
Ability to communicate clearly and effectively with supervisors, co-workers and customers.
Ability to prioritize and perform a wide range of tasks under pressure of continuous interruptions.
Ability to perform job duties with integrity and innovation to ensure completion and a high level of quality.
Ability to understand and adhere to required administrative policies and procedures.

Customer Service Excellence:

Doing things right the first time
Making people feel welcome
Showing respect for each customer
Anticipating customer needs and concerns
Keeping customers informed
Helping and going the extra mile
Responding quickly
Protecting privacy and confidentiality
Demonstrating proper telephone etiquette
Taking responsibility for handling complaints
Being professional
Taking ownership of your attitude toward Service Excellence.

Supervision:

None

Physical Demands and Working Conditions:

Work is mainly performed in a clinic setting on a computer up to 8 hours per day.
Create and maintain a safe/secure working environment by adhering to safety, security, and health requirements. Integrates injury, illness, and loss prevention into job activities by attending any necessary training and implementing best practices.

Freedom to Act & Decision Making:

Work is structured by regulations and established medical practices.
Decisions directly affect the quality of services provided to the public.

Communications & Networking:

Daily written and verbal communication with clients, co-workers and management staff.
Work directly with other team members to provide quality customer service for patients and clients.
Responsible for public medical and non-medical confidential information.

Budget & Resource Management:

None

Education

Required

High School or better

Behaviors

Preferred

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations