Job Description
Provide product support for Commercial Avionics Programs in Endicott, New York. Incumbent will support the Product Support Engineering Lead for assigned programs to include costing, scheduling, project management, technical authoring, and configuration management. Incumbent will work as team member supporting the preparation, maintenance and revision control of technical documentation. distribution of product software; Incumbent will act as liaison between Product Support Engineering team and the Aftermarket and Production teams and act as the voice of the customer for all matters pertaining to product support. Responsible for responding to customer questions pertaining to our fielded product and its associated ground support equipment.
- Evaluates Commercial Product Support Agreement (PSA) and Customer Support Agreement (CSA) requirements for ILS compliance and coordinates with functional interfaces.
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Responsible for creating new and revised technical publications, including Component Maintenance Manuals (CMMs) and Service Bulletins.
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Responsible for reviewing Boeing comments for technical publications, and creating response to address any issues.
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Manages and reviews the development of formal Product Training to include plans, materials and Instructor/Classroom training.
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Customers will request training via Oracle Service Request. Responsible to coordinate customer visit to BAE Systems facility including providing invitation letters, working with Site Security, etc. to ensure a positive customer experience.
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Manages and reviews the development of technical manual development plans, materials development, verification and validations for programs supported.
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Ensures that Engineering Change Proposals (ECPs) properly address the total Logistics impact.
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Proactively leads the establishment and maintenance of good internal and external customer relations on assigned program(s) to position the program(s) to capture additional work for programs supported.
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Implements the Company’s philosophy of operation and associated policies and procedures for ILS design/support responsibility.
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Responsible for the continuous improvement of ILS processes and assures compliance of company approved ISO-9001 quality management techniques, throughout assigned areas.
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Develops and documents maintenance concepts and plans.
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Manages and reviews the development of Test Requirements Document(s) (TRD).
Required Education, Experience, & Skills
Bachelor's Degree in a technical or scientific field or its equivalent
+3-5 years experience in logistics engineering or related engineering disciplines (i.e., reliability, maintainability, safety, field engineering and/or military technical field experience)
- Proficiency with personal computers
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Familiar with MS Office tools
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Desire to work in a fast-paced team-oriented environment
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Ability to focus and thrive in an environment where attention to detail is critical
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Fluency with engineering drawings, related change documentation, and configuration management
- Familiarity with the military and commercial technical publications process and ATA specifications
- Communicate effectively both orally and in writing
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Exhibit sound interpersonal skills involving interfacing, coordinating and negotiating with company personnel, customers and suppliers
- Utilize computer skills to prepare appropriate reports and documents
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Make decisions using sound judgment while complying with policies, procedures, appropriate principles and applicable state and federal laws and regulations
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Analyze, evaluate, develop and implement processes and systems within budget and adhere to time requirements and schedule
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Design and develop products and services using Logistics state-of-the-art technology, principles, theories and concepts.
Preferred Education, Experience, & Skills
BSEE
+10 years experience in logistics engineering or related engineering disciplines (i.e., reliability,
maintainability, safety, field engineering and/or military technical field experience).
Additional preferred experiences are:
- Familiarity with BAE Systems test equipment or Commercial Electronics products
- Familiarity with Arbortext authoring tool
Ability and availability to travel for short periods to other BAE Systems sites or to customer facilities
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Pay Information
Full-Time Salary Range: $61278 - $104173
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Electronic Systems
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference. Electronic Systems (ES) is the global innovator behind BAE Systems’ game-changing defense and commercial electronics. Exploiting every electron, we push the limits of what is possible, giving our customers the edge and our employees opportunities to change the world. Our products and capabilities can be found everywhere – from the depths of the ocean to the far reaches of space. At our core are more than 14,000 highly talented Electronic Systems employees with the brightest minds in the industry, we make an impact – for our customers and the communities we serve.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
