Top 6 Customer service representative | patient billing solutions Jobs in Birmingham, Al

Customer Service Representative | Patient Billing Solutions
Guidehouse —Birmingham, AL
- Full-time
- Spanish
- Basic math
- English
- Health savings account
- Paid holidays
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Customer Service Representative | Patient Billing Solutions

Guidehouse -
Birmingham, AL

Apply Now

Job Details

Full-time
12 days ago

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Parental leave
Vision insurance
Referral program

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Job Family:

Patient Account Representative

Travel Required:

None

Clearance Required:

None

What You Will Do:

Customer Service duties may include, but are not limited to, the following responsibilities:

Answer inbound customer service calls and make some outbound follow-up calls in a professional, patient experience and customer service-oriented manner.
Answer the calls timely without drops/abandons.
Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution.
Facilitate resolution by referring the matter to the issue/content expert.
Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert can effectively resolve the matter.
Resubmit Corrected Claims and supporting documentation as needed for the patient experience.
Communicate with other organizational departments to ensure proper handling of patient accounts.
Communicates issues to management timely and performs other duties as assigned by direct supervisors.
Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure.
Advanced computer skills, knowledge of medical terminology, PC applications, and math/bookkeeping skills.
Must live within 50 miles of Birmingham, AL

What You Will Need:

High school diploma or GED
0-2 years of prior relevant experience

What Would Be Nice To Have:

1 - 3 years related or general knowledge of payor-specific or medical specialty billing
Dialer experience
Bilingual (English/Spanish)

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What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Apply Now

Refine Your Search

customer service representative | patient billing solutions jobs in birmingham, al

Customer Service Representative | Patient Billing Solutions

Medical Equipment Customer Service Representative

Client Service Representative

Lead Medical Front Desk Representative

Clinical Appeals & Grievances Nurse Reviewer

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