Top 6 It help desk manager Jobs in Birmingham, Al

IT Support Technician - Service Desk
Brasfield & Gorrie, LLC —Birmingham, AL
- Full-time
- Construction site
- Writing skills
- Office
IT Support Manager
Brasfield & Gorrie, LLC —Birmingham, AL
- Full-time
- System design
- Research
- Office
16h
VoIP Help Desk Specialist
Ambit Solutions, LLC —Hoover, AL
- $40,000 a year
- Full-time
- English
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Infrastructure and Cloud Operations Lead
Aculocity, LLC —Birmingham, AL
- Full-time
- ERP systems
- Continuous improvement
- Senior level
- Paid holidays
- Health insurance
Encompass Admin & Mortgage Systems Manager
FirstBank —Birmingham, AL
- Full-time
- Computer science
- Computer Science
- Research
Quick Apply
8h

Other jobs to consider

Find your next job by exploring related positions.

IT Support Technician - Service Desk
Brasfield & Gorrie, LLC —Birmingham, AL
Bachelor’s degree in MIS, IT, or related field required. Critical Thinking: Ability to go beyond just the apparent and available answer to do what it takes to…
Service Desk Analyst I
RxBenefits, Inc. —Birmingham, AL
Excellent written and verbal communication skills, with an excellent telephone manner. Provide technical support for hardware/software.
$23.00 - $27.02 an hour
Quick Apply
11d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Service Desk Analyst
Star Seven Six —Columbus, OH
Be an active listener that employs an empathetic approach to answering in-bound client phone calls. Valid Driver’s license with reliable transportation and the…
Service Delivery Manager – Unified Communications & Video Conferencing
New Era Technology —New Albany, OH
Bachelor's degree in Information Technology, Business Administration, Telecommunications, or a related field (or equivalent experience).
Quick Apply
7d

Show more jobs in cities nearby

I want to receive the latest job alert for it help desk manager in birmingham, al

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it help desk manager jobs near birmingham, al

IT Support jobs in Birmingham, AL

Bilingual Spanish Intake Specialist jobs in Remote

Compliance Specialist jobs in Detroit, MI

Clinical Documentation Specialist jobs in Raleigh, NC

Helpdesk Specialist jobs in Plymouth, IN

Eligibility Specialist jobs in Indiana

Helpdesk Specialist jobs in Glastonbury, CT

Helpdesk Specialist jobs in Woodbridge, VA

Helpdesk Specialist jobs in Northbrook, IL

Entry Level Operations jobs in California

Operations Lead jobs in San Bernardino County, CA

It Operations jobs in Remote

Operations Lead jobs in Lees Summit, MO

Operations Lead jobs in Culver City, CA

Operations Lead jobs in Mojave, CA

Mortgage Manager jobs in South Carolina

Warehouse Manager jobs in Seattle, WA

Logistics Manager jobs in Columbus, OH

Mortgage Manager jobs in Ann Arbor, MI

Mortgage Manager jobs in Jacksonville, FL

IT Support Technician - Service Desk

Brasfield & Gorrie, LLC -
Birmingham, AL

Apply Now

Job Details

Full-time

Qualifications

Bachelor's degree
IT department experience

Full Job Description

Responsibilities:

The IT Support Technician I will be a member of the Service Desk team, serving as the first point of contact for employees seeking technical assistance. This role involves triaging, troubleshooting, and resolving technology-related issues over the phone, via email, and through our ticketing system. The ideal candidate will be on the front lines of our commitment to providing exceptional service.

This key role is based on-site in our corporate office in Birmingham, Alabama OR Atlanta, GA.

Key Responsibilities:

Deliver Exceptional Service: Serve as the first point of contact for employees seeking technical assistance, ensuring a positive and supportive experience over the phone, via email, and through our ticketing system
Remote Assistance: Provide timely and effective remote technical support to employees on our construction jobsites and in corporate offices.
Business Partnership: Partner with internal teams to ensure IT support issues are resolved thoroughly and efficiently, serving as a trusted liaison between B&G technology users and the IT department.
Critical Thinking: Ability to go beyond just the apparent and available answer to do what it takes to satisfy the customer by being relentless and owning issues.
Trend Analysis and Improvement: Collaborate with internal teams to identify and analyze trends, identify root causes, and design effective support interventions that enhance user experience.
Onboarding Experience: Work with HR, hiring managers, and office IT technicians to ensure new employees have a smooth technical on-ramp with all necessary IT software and systems access prior to onboarding with our company.
Systems Maintenance: Engage in quarterly IT systems maintenance and monitor ticketing systems post-maintenance to ensure smooth operations.
Knowledge Management: Create and maintain comprehensive, relevant knowledge management articles, detailing troubleshooting steps and processes.
Software Installation Support: Assist employees with software installations using elevated admin privileges.
Ticket Management: Manage IT support ticket updates, escalations, and resolutions using help desk software to ensure timely and effective issue resolution.

Education - Skills - Knowledge - Qualifications & Experience:

Bachelor’s degree in MIS, IT, or related field required
1-3 years of experience in a customer-focused IT support role
Proficiency with Windows OS and Microsoft Office preferred

Skills and Attributes:

Excellent empathy, active listening, and resiliency
Finds fulfillment in their work through serving others.
Self-motivated with a hungry work ethic.
Proactive approach to problem-solving.
Ability to work well both independently and as part of a team.
Strong written and verbal communication skills.
Committed to learning, continuous improvement, and seeks feedback.
Calm under pressure with the ability to alleviate tension in high-stress situations.
Exhibits professionalism in communication, personal appearance, and etiquette.
Ability to identify, prioritize, and respond to incoming work based on impact and urgency

Our Vision in IT:
We are committed to being business partners dedicated to exceptional service and building our future. Join us in shaping the future of workplace technology, delivering outstanding support, and contributing to our shared success.

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Apply Now

Refine Your Search

it help desk manager jobs in birmingham, al

IT Support Technician - Service Desk

IT Support Manager

VoIP Help Desk Specialist

Infrastructure and Cloud Operations Lead

Encompass Admin & Mortgage Systems Manager

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for it help desk manager in birmingham, al

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected