Description:
Job Title: Enrollment Coach II and Senior Enrollment Coach
Department: Enrollment Management Services
Location: Remote
Reports to: EMS Manager
(Salary range: $24.52/hr - $28.85/hr)
Who You Are
The Senior Enrollment Coach is responsible for all aspects of the student recruitment process for client institutions. The programs we represent span the higher education vertical, from undergraduate to graduate, online and on-campus. The Senior Enrollment Coach is the direct point of contact for prospective students on all questions related to client programs, application processes, and enrollment information and manages student engagement including providing retention services, post-start, when applicable.
For some accounts, the Senior Enrollment Coach may be responsible for student support that goes beyond the point of new enrollment, including continued registration throughout a degree program. In these scenarios, the Senior Enrollment Coach is responsible for product knowledge regarding continuing registration, course options and selection, and managing a total student enrollment portfolio.
Here are the abilities that we seek out:
-
Manage a large database of prospective student inquiries, handling 100+ calls per day at times
-
Engage in conversations with a variety of individuals daily, focusing on identifying their interests and highlighting relevant features of the program they are interested in.
-
Provide detailed and accurate program information to ensure the prospective student is positioned to make a fully informed decision in instances where the prospect is a strong match for the client program
-
Manage all aspects of the recruitment pipeline for the accounts you are assigned to including interviewing prospective students and managing the enrollment process
-
Assist in document collection including previous transcripts, resumes, letters of reference, etc.
-
Discuss program information with highly informed prospective students thoroughly
-
Work independently, but be able to collaborate with management and clients to create and execute effective enrollment processes and strategies
-
Interact directly with clients, face-to-face, via phone, and email
-
Update all interactions in a CRM to ensure a high level of prospective student service
-
Manage paperwork, pay extreme attention to detail, and provide accurate updates to account leads and management as needed
-
Maintain compliance in all areas of the role including when communicating program details and documenting student interactions
-
Follow up with enrolled students to ensure timely registration for upcoming terms and accurate total enrollment counts by program portfolio
-
Participate in the training and development of EMS colleagues
Who We Are
EducationDynamics
EducationDynamics is the transformative strategic partner that helps schools meet the challenges and opportunities of serving the Modern Learner. Our mission is to expand opportunity through education by helping colleges and universities understand, engage and serve all students. With services that include marketing, enrollment management, market research, inquiry generation, consulting and student retention, we have dedicated the last 35 years to helping schools prosper as the largest provider of unbundled enrollment growth services.
Requirements:
What You Offer
Successful Candidate Profile:
-
You’re a performance focused individual who is passionate about higher education
-
You have previous experience in a consultative sales position that required attention to detail and the ability to engage with prospective students from diverse backgrounds
-
You know the higher education field including online higher education, graduate degrees, and the education services industry
-
You’re an outside the box thinker and effective at working on a new account while process is being established
-
You thrive on change and enjoy a fast-paced atmosphere
-
You’re coachable, trainable, and constantly looking to improve
Educational & Other Skills/ Requirements:
-
Bachelor’s Degree is preferred
-
Bilingual English/Spanish
-
Enrollment Coach II – 2 – 4 years in a consultative sales position, with a deep understanding of the higher education field
-
Senior Enrollment Coach - 5+ years in a consultative sales position, with a deep understanding of the higher education field
-
An understanding of the consultative sales process with previous experience that required in-depth product knowledge
-
Exceptional conversation skills
What We Offer
Our Core Values:
Working Together
We value the people we work with and genuinely enjoy the work we do together.
Working with Standards
We hold ourselves to high standards.
Driving Great Outcomes
We focus on achieving results and making a real impact.
Our Commitment to Advancement
At EDDY, we value learning and aim to provide a space for everyone to grow and share their knowledge by giving tuition reimbursements for expenses incurred through accepted universities. With this approach taken, we also recognize the hard work of our team members and promote them when these accomplishments present themselves.
Other advantages to working at EDDY include:
-
Medical, dental and vision coverage
-
401K Plan
-
Remote work or flexible schedules
-
Unlimited Paid Time Off (PTO) (meaning no PTO accrual)
-
Training and growth opportunities
Physical Factors
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
-
Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
-
Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually minimal.
