Top 13 It support associate i Jobs in Birmingham Mi

Level 1 / Junior Help Desk Technician
Michael Andrews & Associates LLC —Southfield, MI
- $20 - $23 an hour
- Full-time
- Microsoft Outlook
- Office
- Windows
Quick Apply
7d
Level 1 IT Support Technician
UBX Cloud —Madison Heights, MI
- $36,000 - $40,000 a year
- Full-time
- Hybrid work
- Computer literacy
- High school diploma or GED
- Trade school
- Paid time off
- Opportunities for advancement
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IT Support Associate II, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Shelby Charter Township, MI
- $23.50 - $37.74 an hour
- Full-time
- Mid-level
- Windows
- AWS
- Paid parental leave
- Health insurance
Network Technician I
Grid4 Communications —Troy, MI
- $40,000 - $55,000 a year
- Full-time
- Analysis skills
- 1 year
- Associate's degree
- Paid jury duty
- Paid holidays
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IT Support Associate I
Expeditors —Romulus, MI
- $50,000 - $60,000 a year
- Full-time
- SharePoint
- Communication skills
- Entry level
- Employee stock purchase plan
- Paid holidays
Quick Apply
Customer Service Specialist I
ISUZU GLOBAL SERVICE SYSTEMS LLC —Lake Orion, MI
- $25.14 - $30.79 an hour
- Mid-level
- Office
- 3 years
- Wellness program
- AD&D insurance
Quick Apply
18h
Customer Service Specialist I
Isuzu —Lake Orion, MI
- $25.14 - $30.79 an hour
- Day shift
- Mid-level
- Office
- 3 years
- Wellness program
- AD&D insurance
22h
Help Desk Agent - Level 1
SolvIT —Rochester Hills, MI
- Weekends as needed
- Hybrid work
- Background check
- Spanish
- Writing skills
- Disability insurance
- Health insurance
14d
Dedicated Support Analyst I
LayerCake Technologies —Detroit, MI
- On call
- Office
- Windows
- No travel
- Paid holidays
- Disability insurance
9d
Triage Associate I, Platform Triage - First Shift (Contract)
Latitude AI —Dearborn, MI
- $26.39 - $39.59 an hour
- Contract
- High school diploma or GED
- Analysis skills
- Associate's degree
Quick Apply
Triage Associate I - Fleet Watch, First Shift (Contract)
Latitude AI —Dearborn, MI
- $26.39 - $39.59 an hour
- Night shift
- High school diploma or GED
- Analysis skills
- Mentoring
Quick Apply
Technical Sales Support Representative I
Woodland Direct —Auburn Hills, MI
- Full-time
- Hybrid work
- Computer literacy
- High school diploma or GED
- Electrical experience
- Paid training
- Health savings account
Quick Apply
6d

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Level 1 / Junior Help Desk Technician
Michael Andrews & Associates LLC —Southfield, MI
High school diploma or GED (Associate degree in IT or a related field preferred). CompTIA A+ and/or Network+ certification (or willingness to obtain).
$20 - $23 an hour
Quick Apply
7d
Level 1 IT Support Technician
UBX Cloud —Madison Heights, MI
Participate in client calls, internal meetings, and technical training. This is an entry-level position focused on desktop support, client service, and…
$36,000 - $40,000 a year
Quick Apply

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Technical Support Rep I
Shentel —Chillicothe, OH
Assist customers with Streaming TV and Home Internet service questions and technical troubleshooting. Develop valuable technical and customer service skills.
From $18 an hour
Quick Apply
10d
Analyst, Associate Technology Support (Columbus)
Victoria's Secret —Reynoldsburg, OH
Level 2 support – defined as: anything needing in person & remote support. Partner with other business groups in VS&Co. to resolve multi-layer problems.
$59,300 - $77,805 a year

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Level 1 / Junior Help Desk Technician

Michael Andrews & Associates LLC -
Southfield, MI

Quick Apply

Job Details

Full-time
$20 - $23 an hour
7 days ago

Qualifications

Microsoft Outlook
Windows
High school diploma or GED
Computer hardware
Desktop (troubleshooting support)
Microsoft Teams

Full Job Description

ABOUT MAA

Michael Andrews & Associates LLC (MAA) is a financial services company that partners with a nationwide network of attorneys to recover consumer debt on behalf of its clients. Our teams rely on stable, secure, and well-supported technology to do their work every day — and that is where our IT support team comes in.

POSITION SUMMARY

The Level 1 IT Support Technician is the first point of contact for all end-user technology support across the company. Working onsite, you will respond to help requests, resolve common hardware, software, and account issues, and escalate more complex problems to senior IT staff. This is an ideal role for a customer-focused problem-solver who is early in their IT career and eager to grow.

KEY RESPONSIBILITIES

Serve as the first point of contact for employees seeking technical assistance in person, by phone, by email, and through the IT ticketing system.
Log, categorize, prioritize, and track support tickets from intake through resolution, keeping users informed of status along the way.
Perform account administration in Active Directory and Microsoft 365 — password resets, account provisioning and deprovisioning, group membership, and MFA setup.
Set up, image, deploy, and troubleshoot Windows 10/11 workstations, laptops, monitors, docking stations, and other peripherals.
Support printers, scanners, and other shared office equipment.
Troubleshoot basic network connectivity issues — wired, Wi-Fi, and VPN.
Install, configure, and update standard business software and Microsoft 365 applications (Outlook, Teams, OneDrive).
Provide first-touch login and access support for company business systems; escalate application-specific issues to the appropriate team as needed.
Document solutions, common issues, and procedures in the IT knowledge base.
Escalate unresolved or complex issues to Tier 2 / senior IT staff with clear, complete notes.
Assist with onboarding by preparing equipment and accounts for new employees.

WORK ENVIRONMENT

Onsite, in-office role during standard business hours.
Occasional lifting and moving of computer equipment (up to ~40 lbs).
Frequent use of hands and time spent at workstations.

REQUIRED QUALIFICATIONS

High school diploma or GED (Associate degree in IT or a related field preferred).
0–2 years of experience in a helpdesk, IT support, or customer-service role.
Working knowledge of Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive).
Familiarity with basic hardware troubleshooting and PC setup.
Strong customer-service orientation with clear written and verbal communication.
Strong organizational skills and the ability to manage multiple requests at once.
Ability to work onsite, full-time, during standard business hours.

PREFERRED QUALIFICATIONS

CompTIA A+ and/or Network+ certification (or willingness to obtain).
Hands-on experience with Active Directory user administration.
Experience using an IT ticketing or service-management system. (JIRA)
Exposure to networking fundamentals (DNS, DHCP, VPN).

ACC Values

Our top employees bring our values to work every day! Being DRIVEN is not something we say, it is something we live by:

Dependable – Keep promises. Support and depend on teammates. Actions match words.
Respectful – Value differences. Communicate openly and respectfully. Share credit and appreciate the work of others.
Integrity – Take accountability for behavior, action, and results. Be honest and ethically unyielding and hold others to the same standard. Have the courage to make mistakes and the wisdom to learn from them.
Versatile – Welcome change and adapt to new opportunities. Challenge the status quo: fresh ideas are welcome.
Engage – Commit to the success of the team. Make sure the job gets done right, the first time. Demonstrate a sense of urgency. Be Nimble.
Nurture – Foster relationships. Uphold the values of the organization. Give back to the communities we serve.

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Refine Your Search

it support associate i jobs in birmingham mi

Level 1 / Junior Help Desk Technician

Level 1 IT Support Technician

IT Support Associate II, Ops Tech Solutions (OTS)

Network Technician I

IT Support Associate I

Customer Service Specialist I

Customer Service Specialist I

Help Desk Agent - Level 1

Dedicated Support Analyst I

Triage Associate I, Platform Triage - First Shift (Contract)

Triage Associate I - Fleet Watch, First Shift (Contract)

Technical Sales Support Representative I

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