Top 10 Tier 1 level ii lead. Jobs in Black Hawk, Co

Tier 1 Level II Lead.
Sharp Solutions Inc —Denver, CO
- $35 - $37 an hour
- Urgently hiring
- Microsoft Outlook
- Mid-level
- Supervising experience
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Tier 1 Level II Lead
Sharp Solutions inc —Denver, CO
- $36,000 - $38,000 a year
- Urgently hiring
- Mid-level
- Analysis skills
- Scripting
- Dental insurance
- 401(k)
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4d
Program Controls Analyst Senior Principal II
BAE Systems Inc. —Broomfield, CO
- $134,640 - $228,888 a year
- Full-time
- Hybrid work
- CPA
- Master's degree
- Bachelor's degree
- Health savings account
- Paid holidays
9d
Spectrum Dominance Project Engineer
General Atomics —Boulder, CO
- $116,480 - $208,505 a year
- Full-time
- Engineering
- 8 years
- Doctor of Philosophy
- Relocation assistance
Senior Analyst – Structured Finance, Colorado, New York or Toronto
S&P Global —Boulder, CO
- $92,000 - $128,000 a year
- Email
- Hybrid work
- Office
- 3 years
- Master's degree
- Health insurance
- Referral program
2d
PE - Automation for Data Center Eng team
SEL Engineering Services, Inc. —Lakewood, CO
- $115,000 - $201,000 a year
- Full-time
- Background check
- 5 years
- Bachelor of Science
- Paid holidays
- Disability insurance
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PE - Protection for Data Center Eng team
SEL Engineering Services, Inc. —Lakewood, CO
- $115,000 - $201,000 a year
- Full-time
- Background check
- 5 years
- Bachelor of Science
- Paid holidays
- Disability insurance
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Tier 1 Level II Lead.

Sharp Solutions Inc -
Denver, CO

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Job Details

Full-time
$35 - $37 an hour

Qualifications

Customer communication

Full Job Description

Contract Type: 1099 Independent Contractor

Sharp Solutions, Inc. has an immediate need for a Tier I Level II Technician in the Lakewood/Denver, Colorado area for a new contract Task Order supporting the United States Geological Survey (USGS). The ideal candidate is a self-starter with excellent analytical and problem-solving skills, flexibility, sound judgment, the ability to work through challenges with all types of customers, and the ability to work within a diverse team while delivering support onsite or remotely.

JOB RESPONSIBILITIES
Service Desk (Tier 1 Level II) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT-related and Non-IT Related) via the provided Service Desk support management tool (currently Remedy). The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge-Centered Support (KCS), HDI best practices, and established procedures and processes.

End User Support includes Desktop support services that cannot be resolved remotely by Tier I.

Routine Duties / Job Requirements
Install, upgrade, and maintain application software for all USGS equipment in accordance with SOPs.
Ensure the latest antivirus software versions and updates are installed and actively running on all USGS PCs and laptops.
Create and maintain baseline computer images in compliance with organizational policies and SOPs.
Deploy software using tools such as Active Directory Group Policy Objects (GPO), scripting, System Center Configuration Manager (SCCM), IBM Endpoint Manager (IEM), and other deployment solutions.
Provide desktop-level technical support for hardware and software issues across the USGS user community.
Configure, test, install, and troubleshoot printers, scanners, and network copier/printers.
Install, manage, and support desktop and laptop operating systems, including Windows 10 Professional and Apple macOS.
Provide mobile device support for iOS devices (iPhone, iPad) and Android devices.
Ensure all PCs and laptops are updated with the latest approved BIOS versions and security patches.
Perform remediation procedures in response to identified security vulnerabilities.
Implement and manage print and file server configuration changes.
Maintain file share structures and manage permissions for end-user data access.

Qualifications

2+ years of related IT support experience.
Experience supporting Microsoft Windows 7/10, Apple/macOS, iOS, and Android devices.
Experience using Microsoft 365 applications, including Outlook Mail, Calendar, and OneDrive.
Excellent troubleshooting and problem-solving skills with the ability to provide diligent, prompt, and courteous customer support.
Strong written and verbal communication skills with the ability to interact effectively with users at all levels of an organization.
Analytical, self-motivated, and able to work independently as well as in a team environment.
Experience working in a Service Desk, Help Desk, Desktop Support, or End User Support environment.
Demonstrated leadership, mentoring, team coordination, supervisory, consulting, or client-facing experience is highly desirable.

Note: This is a 1099 independent contractor opportunity supporting a federal customer. Candidates must be able to work independently, manage assigned tasks effectively, and maintain a high level of professionalism while supporting customer requirements.

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Refine Your Search

tier 1 level ii lead. jobs in black hawk, co

Tier 1 Level II Lead.

Tier 1 Level II Lead

Program Controls Analyst Senior Principal II

Spectrum Dominance Project Engineer

Senior Analyst – Structured Finance, Colorado, New York or Toronto

PE - Automation for Data Center Eng team

PE - Protection for Data Center Eng team

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