Top 26 Hotel front desk agent Jobs in Black Mountain, Nc

Night Auditor / Front Desk Supervisor (Part-Time) - Hampton Inn & Suites - Biltmore Village
Biltmore Farms, LLC —Asheville, NC
- From $18.50 an hour
- Part-time
- Basic math
- English
- Mid-level
- Parental leave
Quick Apply
6d
Spa - Front Desk Agent - Full Time
Omni Hotels & Resorts —Asheville, NC
- $19 - $22 an hour
- Weekends as needed
- High school diploma or GED
- Ability to stand for extended periods
- Entry level
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6d
Guest Service Agent
Hampton Inn Asheville-Tunnel Rd. —Asheville, NC
- $16 - $18 an hour
- Part-time
- Computer literacy
- Hotel
- Administrative experience
- Health insurance
- Dental insurance
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10h
Part-Time Front Desk Agent
Holiday Inn Express & Suites —Asheville, NC
- $17 an hour
- Part-time
- Computer literacy
- Basic math
- Hotel
- Free parking
- Tuition reimbursement
Quick Apply
Front Desk Agent
The Flatiron Hotel —Asheville, NC
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Hotel
Quick Apply
Front Desk Agent: Comfort Suites Outlet Center
The Comfort Suites Outlet Center —Asheville, NC
- $17 an hour
- Full-time
- Computer literacy
- Basic math
- Hotel
- Free parking
- Health insurance
Quick Apply
Front Desk Agent
The Foundry Hotel Asheville, Curio Collection —Asheville, NC
- $18 an hour
- Full-time
- Background check
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Guest Service Representative
Holiday Inn East Asheville —Asheville, NC
- $16 an hour
- Part-time
- Hotel
- Fair chance
- In-person
- Free parking
- Employee discount
Quick Apply
5d
Night Auditor- Friday/Saturday Only- Part Time
DoubleTree by Hilton Asheville Downtown —Asheville, NC
- $18.50 - $19.00 an hour
- Weekends only
- Hotel
- High school diploma or GED
- 1 year
- Health insurance
- Dental insurance
Quick Apply
1d
Night Auditor
Comfort Inn - Mars hill —Mars Hill, NC
- Part-time
- Writing skills
- English
- Hotel
Quick Apply
Hotel Front Desk Agent
Aloft by Marriott —Asheville, NC
- Full-time
- Computer literacy
- Basic math
- Hotel
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Agent
The Radical Asheville, Tapestry Collection by Hilton —Asheville, NC
- Part-time
- English
- Hotel
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
6d
Front Desk Associate
Holiday Inn Express & Suites —Marion, NC
- $12 - $13 an hour
- Part-time
- 18 years or older
- Computer literacy
- Hotel
- Paid training
- Employee discount
Quick Apply
Guest Service Agent
Hampton Inn & Suites Asheville Airport —Fletcher, NC
- From $16 an hour
- Part-time
- Hotel
- Accounting
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
13d
Rooms | Front Desk Agent/PBX Operator | Full Time
Omni Hotels & Resorts —Asheville, NC
- Weekends as needed
- Computer literacy
- Writing skills
- English
Quick Apply
Front Desk Agent
Echo Mountain Inn —Laurel Park, NC
- From $16 an hour
- Part-time
- Hotel
- Computer skills
- In-person
- Employee discount
- Professional development assistance
Quick Apply
3d
Hotel Night Audit
Home2 Suites Asheville Biltmore Village —Asheville, NC
- $17.50 - $18.00 an hour
- Overnight shift
- Hotel
- Marketing
- Entry level
- On-the-job training
Quick Apply
Front Desk Associate
Comfort Inn by Choice Hotels —Asheville, NC
- $13 - $16 an hour
- Part-time
- No experience needed
- Hotel
- In-person
- Paid time off
- Employee discount
Quick Apply
13d
Night Auditor
The Flatiron Hotel —Asheville, NC
- Full-time
- Microsoft Outlook
- Hotel
- High school diploma or GED
Quick Apply
Night Auditor
The Element Asheville Downtown —Asheville, NC
- $18 an hour
- Full-time
- Computer literacy
- Basic math
- Hotel
- Free parking
- Health insurance
Quick Apply

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hotel front desk agent jobs near black mountain, nc

Night Auditor / Front Desk Supervisor (Part-Time) - Hampton Inn & Suites - Biltmore Village

Biltmore Farms, LLC -
Asheville, NC

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Job Details

Part-time
From $18.50 an hour
6 days ago

Benefits

Parental leave

Qualifications

Physical security
Hotel and accommodations payment processing
Report writing
Customer relationship building
Hotel policy compliance
Check cashing
Phone communication
Night audit
Basic math
Greeting customers
Shift management
English
Managing hospitality teams
De-escalation techniques
Conflict de-escalation
Mid-level
Team management
Accounting
Forecasting
Property management systems (PMS)
Computer skills
Hotel and accommodations guest complaints handling
Hotel daily report preparation
Associate's degree
Communication skills
General management
Client interaction via phone calls
Customer data entry

Full Job Description

Picture Yourself at Biltmore Farms as part of the Vanderbilt legacy of hospitality!

Why join our Front Office team as a Night Auditor / Front Desk Supervisor?

$18.50/hour starting pay
Opportunities to earn e-tips directly from guests and clients
Hilton brand hotel discounts for you, your family, and your friends
Friendly and supportive work environments
Parental leave with up to 6 weeks available for birth, adoption, and fostering
Fun wellness employee program with annual bonus of up to $200
YMCA membership monthly discount
Exciting employee events and activities
Incredible employee learning and growth opportunities

Essential Elements

As a Biltmore Farms Night Auditor / Front Desk Supervisor, you are more than just a welcoming presence, you are the first impression our guests have to our hotel and to our city. The ideal candidate has good communication skills along with mathematics and accounting experience. The Night Auditor / Front Desk Supervisor also fulfills the role of overnight Manager on Duty, which is responsible for the security of the hotel property, completes a Manager on Duty daily report, and has authority to make guest-related decisions for the hotel in the absence of the General Managers.

As a Night Auditor / Front Desk Supervisor, you will:

Serves as the Manager on Duty during the overnight hours in absence of Front Office Manager and/or Assistant General Manager.
Uses critical thinking and creative management skills to solve guest and team member problems. Ensures compliance with company standards to ensure consistent high-quality guest relations.
Manages desk, resolves guest concerns, handles emergencies and other challenges that may occur during the assigned shift. Implements resolutions by using discretion and judgment.
This role also supports the entire Front Office department, including guest service duties of the Bellperson and Concierge.
Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situations from both guests and team members.
Ensures accurate billing upon completion of guests stay to ensure standards of quality and service.
Completes auto-posting of all charges when closing out the day.
Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures.
Reads the front desk log daily and including those from days not onsite. Is aware of daily activities and meetings taking place in the hotel.
Must be available to work overnight shift on Saturday and Sunday.

Supportive Functions

Because of the nature of work, the Night Auditor / Front Desk Supervisor must be easily accessible by phone when not working for front office inquiries and emergencies. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company.

Handles guest relocations as required.
Prepares daily forecast of expected arrivals and departures.
Performs other duties and responsibilities as assigned or required.

Specific Job Skills, Knowledge, and Abilities

Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.
Ability to access and accurately input information using a moderately complex computer system, including Hampton Inn and Suites property management systems.
Interpersonal skills to provide overall guest satisfaction.
Ability to work under pressure and deal with stressful situations during busy periods.

QUALIFICATIONS:

Education & Experience:

At least a two-year Associate degree preferred, but not required. Additional college education is a plus. Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Must be able to speak and understand the primary language(s) used by guest who visit the workplace. Previous hotel or service-related experience required.

Physical:

Requires finger agility, grasping, writing, constant standing, sitting, frequent walking, repetitive motions, visual insight, and may, on occasion, lift and carry up to 40 pounds.

Post Offer / Pre-Employment:

For the on-going safety and well-being of our employees and guests, Biltmore Farms' on-boarding process includes a criminal history disclosure and screening process for employees selected for employment. This process begins after an offer of employment is extended in writing. Final decisions on employment will be treated in accordance with federal-, state-, and local laws and guidance and determinations will be made on a case-by-case basis prior to adverse action. Biltmore Farms is dedicated to matching candidates with a criminal history to a position where they can be successful.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer participates in E-Verify. Click here for more information.

AVISO: La Ley Federal le exige a todos los empleadores que verifiquen la identidad y elegibilidad de empleo de toda persona contratada para trabajar en los Estados Unidos. Haga clic aqu para obtener mas informacion.

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Refine Your Search

hotel front desk agent jobs in black mountain, nc

Night Auditor / Front Desk Supervisor (Part-Time) - Hampton Inn & Suites - Biltmore Village

Spa - Front Desk Agent - Full Time

Guest Service Agent

Part-Time Front Desk Agent

Front Desk Agent

Front Desk Agent: Comfort Suites Outlet Center

Front Desk Agent

Guest Service Representative

Night Auditor- Friday/Saturday Only- Part Time

Night Auditor

Hotel Front Desk Agent

Front Desk Agent

Front Desk Associate

Guest Service Agent

Rooms | Front Desk Agent/PBX Operator | Full Time

Front Desk Agent

Hotel Night Audit

Front Desk Associate

Night Auditor

Night Auditor

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