Position Summary
As a Room Attendant/Housekeeper, you are responsible for cleaning guest rooms and other public areas to uphold the hotel’s service standards. You are a team player who is dedicated to completing all job functions while maintaining excellent customer service and positive coworker interactions. The Room Attendant/Housekeeper should enthusiastically carry out all instructions from supervisors and follow safety procedures to provide the most enjoyable guest experience.
Essential Functions
- Ensure bathroom is cleaned and fully stocked with guest supplies.
- Ensure bed is properly made the with appropriate clean linen and pillow.
- Dust and clean walls, windows, inside of sliding door.
- Report matters needing maintenance and items that need to be removed from rooms, such as refrigerators, rollaways and cribs.
- Complete special projects of a deep cleaning nature.
- Ensure linen cart is stocked with needed supplies and tools.
- Vacuum, mop and clean floors.
- Anticipate guests’ needs, respond promptly and acknowledge all guests service requests.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas including guestroom floors, hallways and public areas, stairwells, linen closets, vending areas, and foyers.
- Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
- Remove all dirty terry and linen and replace with clean par to designated layout.
- Replace all guestroom items required by SOP and room type.
- Remove all trash, dust, debris and foreign particles from furniture, drapes, mini bar, doors, walls and fixtures.
- Complete reoccurring projects to ensure rooms are housekeeping department cleanliness
- Refurnishes room with supplies, towels etc. as required.
- Return and restock cart at end of shift.
- Turn over any lost and found items from guest rooms to the Supervisor.
- Follow 4 Keys service standards, standard operation procedures, and safety standards.
- Follow safety and security procedures.
- Work cohesively with co-workers and all departments as part of a team.
- Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
- Adhere to attendance and reliability standards.
- Follow all additional duties as assigned by management.
Skills and Abilities
- Understand the mission, vision, and goals of the hotel.
- Must be able to prioritize and work efficiently with limited supervision.
- Must be detail-oriented and able to multi-task efficiently.
- Must be able to speak and understand and communicate the primary language(s) used in the workplace.
- Must possess excellent communication, follow up, and organizational.
- Must have the ability to push, pull bend, squat and lift on a regular basis up to 50 pounds.
- Safety requirements of PPE as needed for duty assigned and with use of required tools and equipment.
- Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up.
- Be a clear thinker, remaining calm and resolving problems using good judgment.
- Follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team.
- Exert physical effort in transporting up to 50 pounds.
- Endure various physical movements throughout the work areas.
- Satisfactorily communicate with guests, management and co-workers to their understanding.
Job Qualifications/Requirements
Experience: Minimum 3 months experience in housekeeping or relevant experience
Additional: Will be required to work flexible scheduled shifts based on business needs
Physical Requirements & Working Conditions:
The minimum physical requirements for this position include but are not limited to:
Flexible and long hours sometimes required
Must be able to lift and/or carry up to 50 pounds
- Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
Ability to stand and walk for extended periods of time
Ability to bend and twist, push and pull, stoop, and kneel
Disclaimer
All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the “at will” employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.
Reasonable Accommodation Statement
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need accommodation for any part of the application process because of a medical condition or disability, please contact:
[email protected] (mailto:
[email protected])
Equal Opportunity Employer Statement
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws. Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.
Peregrine Hospitality participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Preferred
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Enthusiastic: Shows intense and eager enjoyment and interest
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Team Player: Works well as a member of a group
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Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
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Dedicated: Devoted to a task or purpose with loyalty or integrity
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
