Top 28 Service manager Jobs in Blackshear, Ga

Guest Service Manager
Home2 Suites Waycross, GA —Waycross, GA
- Weekends as needed
- Sales
- Computer literacy
- Mid-level
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Dietitian Manager
Memorial Satilla Health —Waycross, GA
- Full-time
- 5 years
- Mid-level
- Employee stock purchase plan
- Disability insurance
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Store Manager
Express Oil Change & Tire Engineers —Waycross, GA
- Full-time
- Inventory management
- Mid-level
- Continuous improvement
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PT Customer Service Leader
Food Lion —Waycross, GA
- Part-time
- High school diploma or GED
- Accounting
- Communication skills
Lead Customer Service Representative
Circle K —Blackshear, GA
- Ability to walk for extended periods
- High school diploma or GED
- Food service experience
- Paid training
- Health savings account
Lead Customer Service Representative, Full or Part Time
Circle K —Blackshear, GA
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- Food service experience
- Paid training
- Health savings account
Associate Manager, Cloud Service Delivery Engineer
Altria —United States
- $104,900 - $152,150 a year
- Full-time
- Remote
- Computer Science
- DevOps
- Windows
- Profit sharing
- Paid parental leave
13d
Associate Manager, Database Service Delivery Engineer
Altria —United States
- $104,900 - $152,150 a year
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
- Profit sharing
- Paid parental leave
9d
Disability Management Services Manager
University of California San Francisco —United States
- Full-time
- Management
- HIPAA
- Analysis skills
- Disability insurance
Traveling HVAC Project Manager
Quality Construction & Restoration —United States
- $85,000 - $100,000 a year
- Overnight shift
- Background check
- Clean driving record
- Up to 50% travel
- Travel reimbursement
- Profit sharing
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3d

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Guest Service Manager

Home2 Suites Waycross, GA
Waycross, GA

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Job Details

Qualifications

Computer operation
Customer communication
Staff supervision
Property management tools
Team supervision
Sales
Answering guest questions
Performance feedback (performance evaluation method)
Managing hospitality teams
Team development
Hiring
Recruiting
Interviewing
Computer skills
Hotel staff training
Hotel and accommodations guest complaints handling
Ordering supplies
Staffing management
General management
Marketing
Professional development training

Full Job Description

Description:

Oversees all guest services associates and ensures guests’ needs are met in a timely and friendly manner. Ensures all guest services associates are adhering to brand policies and procedures. Assists with guest issues if they cannot be immediately resolved by a guest services associate.

Oversees lobby operations and hotel amenities, such as concierge or valet services and pool or spa operations.

Works with General Manager to ensure scheduling and inventories are within anticipated budget

Success is determined through high quality scores related to guest satisfaction with front desk services, assistance, and amenities.

PREREQUISITES

The Company associates have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore, associates must pass the appropriate security clearance, per company policy.

One year experience supervising (at least) three associates.
Two years’ experience in service industry.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Must be able to stand for eight hours, bend, stretch, reach.
Must be able to see and hear
Must be able to communicate with other associates and/or guests.

Requirements:

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge:

Area shopping, dining, entertainment and travel directions to assist guest inquiries.
Daily hotel operations check daily events, bulletin boards and are up to date on changes, new procedures and events.
Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts

Skills:

Train and develop associates through meetings, logs, etc.
Monitor and document associates for both positive and negative feedback.
Computer literate to thoroughly operate property management system.
Maintain organization of supplies and order as necessary.
Supervisory skills: interview, hire, train, appraise, document, motivate.

Abilities:

Multi task, remain associate and guest service centric.
Effectively communicate with guests, department heads, associates and home office support staff.
Solve guest issues with professionalism maintain hospitable attitude.
Market and promote to increase exposure and sales.
Stay organized and proactively organize in a fast paced environment

SPECIFIC RESPONSIBILITIES

Maintain a professional cohesive team by: hiring, training, coaching, counseling and developing the most qualified individuals.
Analyzes guest feedback and formulates strategies to continuously improve overall rating.
Promote positive morale and friendly attitudes.
Complete administrative duties in a timely manner: schedules, payroll, inventories, orders, production controls, etc.
Work within budgeted guidelines for maximum revenues and within labor models.
Maintain safety and security practices, have thorough knowledge of emergency procedures.
Ensure guests are provided with the highest quality product and service.
Must be thoroughly familiar with the Associate Handbook, implement all the rules, policies and procedures established by the company; including, but not limited to, those contained in the Associate Handbook.
Maintain certification from a brand approved responsible vendor training program.
Utilize Service Recovery Log and other necessary communication logs from shift to shift. Respond to guest comments and issues in a timely manner.
Other duties as assigned, and as staffing needs arise throughout the hotel.

WORKING CONDITIONS/SPECIAL REQUIREMENTS

This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
Standing, walking for long periods of time while maintaining a friendly professional image.
May be required to work any day/shift, including nights and weekends.
Periodic overnight travel required may be required.

POSITIONS FOR POSSIBLE ADVANCEMENT

Assistant General Manager
General Manager

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

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Refine Your Search

service manager jobs in blackshear, ga

Guest Service Manager

Dietitian Manager

Store Manager

PT Customer Service Leader

Lead Customer Service Representative

Lead Customer Service Representative, Full or Part Time

Associate Manager, Cloud Service Delivery Engineer

Associate Manager, Database Service Delivery Engineer

Disability Management Services Manager

Traveling HVAC Project Manager

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