About Us: City Paws Pet Club is an upscale doggy daycare, hotel and spa. We have 3 locations in Minneapolis. We are looking for people that want to stick around long term as a career and grow their leadership position with us. If you love animals and are willing to work hard and commit to providing excellent customer service to our guests, their owners, and our employees, please read further on how to apply.
Job Type : Full-time (45+ hours a week)
Location: 3054 Excelsior Blvd, Minneapolis, MN 55416.
Description : Hiring a Daycare & Boarding Assistant Manager to oversee operations in daycare, boarding and some bathing! Prefer 2 years of previous experience working professionally with dogs but will train the right candidate! Must have 2 years leading a team of 10+. We are a dog daycare and lodging facility so it's necessary the candidate possess the skill of reading dog body language in an off leash daycare setting as we do a lot of group play at our facility. We will train but a foundation of dog behavior and body language is essential. The Manager will oversee the the work flow of staff responsibilities in all departments, and lead team to successfully taking excellent care of the pets we are entrusted.
Compensation: $38,000-42k based on previous experience, 2 weeks paid vacation, medical and dental benefits plus discounts on retail and free daycare and lodging when we are not full.
Hours and Schedule: 45-50 hours weekly Monday - Friday 7am to 7pm. Weekends, Hours may vary.
-We value continuing education and training on canine behavior, CPR and First Aid and management workshops. We are always striving to learn as much as we can professionally!
-Our culture is positive, customers come first, we are sales/growth focused, and enthusiastic with high energy towards teammates and customers. We grow and develop our teammates from within into leadership positions, and are adding apprentice grooming and dog training programs as well.
-We keep low dog to staff ratios (for their safety & welfare of everyone).
City Paws Pet Club has an opening for an energetic, organized, business-minded individual to co-lead our team as the Assistant Manager. This is a role for someone with management, operations, and sales experience who understands hard work, how to deliver and train others to provide top customer service, and ensure a great environment for the dogs in our care.
Requirements
Core Competencies
- Consistent and timely attendance
- Manage all incoming/outgoing calls
- No critical safety issues
- Properly handle staff & dog injuries
- Spa Services, upselling conversion
- Handles store Marketing on and off Site
Qualifications
- Must love dogs
- Ability to spend up to 100% of work time standing
- Ability to work flexible days and hours, including holidays and weekends
- Ability to work cohesively with others in a fun, fast paced environment
- Strong customer service skills
- Sales experience required
- Management experience required
Personal Characteristics
- Detail Oriented
- Quick thinker
- Emotionally intelligent
- Outgoing, enthusiastic by nature
- Fun-loving
- Stong Multitasker
- Will take charge of their team to reach success
Team Management
- Assist in creating staff schedules and helps monitor daily schedules
- Active team supervision
- Maintains optimum staffing and development with all employees, handles call-outs accordingly
- Leads by example by coaching all on contributing to a positive team-oriented culture
- Give employees positive acknowledgement when due!
Clean and Safe Environment - to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete
- Maintain and update cleaning schedule, along with holding themselves and team accountable.
- Inventory management of cleaning, dog and 1st aid supplies
- Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.
- Properly handle all dog injuries with corresponding documentation and pet parent communication
Financial and Administrative
- Maintain and utilize reporting to drive sales and service
- Utilizing training opportunities for the team such as dog injuries, billing issues, or customer complaints
- Actively communicates team developmental needs and issues to management to ensure growth
- Develops team in using dog evaluations to grow revenue.
- Communicates any concerns or needs to Management or Owner proactively and partnering after attempting to resolve issues
- Work with team to assure our Quality of Care sets the standards for dog care
As the Assistant Manager you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers.
Job Type: Full-time
Pay: $38,000.00 - 42,000.00 per year: * Flexibility with daily scheduling is required. * On a regular basis, requires the ability to: walk; reach with hands and stand for a minimum of 6 – 8 hours; and lift and/or move 50 lbs. * On a frequent basis, requires the ability to stoop, kneel and crouch.
The Assistant Manager is an exempt-level position; hours worked per week are based on business volume and demand but may exceed 40 hours per week; weekend and holiday availability is a must.
Special consideration will be given for applicants with prior management experience.
How to Apply: To be considered, when applying for this job, please write a cover letter about your experience with pets, why you are interested in this job, your daily availability, and your required wage with your resume and references. Only those following these instructions will be considered. (It's to see how close you pay attention to detail.)
Visit our website at www.citypawspetclub.com and our Facebook page to see our pictures of our beautiful pet club! https://www.facebook.com/CityPawsPetClub
Job Type: Full-time
Pay: $38,000.00 - $42,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Education:
- High school or equivalent (Preferred)
Work Location: In person
