Patient Care & Treatment Coordinator
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Bloomington Periodontics & Dental Implants - Bloomington, Indiana
Every patient who walks through our doors is placing their trust in us. We're looking for someone who can build that trust from the very first conversation and help patients feel informed, valued, and confident throughout their care. If you're looking for a long-term career with a highly respected specialty dental practice that values professionalism, teamwork, and exceptional patient care, we'd love to meet you.
Bloomington Periodontics & Dental Implants is seeking an exceptional Patient Care & Treatment Coordinator to join our team.
Our practice has been serving Southern Indiana since 1991 under the leadership of Dr. Mark Sutor, with Dr. Brett Kelly joining our team three years ago. We are proud to be known for outstanding patient care, strong relationships with referring doctors, and a compassionate, team-centered culture. Located in beautiful Bloomington, Indiana, our thriving college community offers an exceptional quality of life.
If you are looking for more than just another job—if you're seeking a place where your work truly matters—we would love to meet you.
About the Role
The Patient Care & Treatment Coordinator is the patient's most important guide through their specialty care experience. This role bridges clinical care, financial coordination, and emotional support so that every patient feels informed, valued, and confident in moving forward with treatment.
Excellence in this position means turning understanding into acceptance, hesitation into trust, and creating an experience where patients know they are genuinely cared for from their first consultation through completion of treatment.
Responsibilities
- Present treatment plans and discuss financial arrangements with patients in a confident, compassionate manner
- Help patients understand the value and benefits of recommended treatment
- Coordinate treatment scheduling and facilitate a seamless patient experience
- Collect patient payments and process financial transactions accurately
- Answer patient questions regarding treatment, financial arrangements, and scheduling
- Assist with incoming phone calls and support our front office team as needed
- Maintain accurate electronic patient records
- Work closely with our doctors and clinical team to ensure every patient receives exceptional care
- Follow through on every patient, every treatment plan, and every commitment with consistency and attention to detail
We're Looking For Someone Who
- Connects with patients quickly and genuinely, making them feel like a person—not an appointment
- Listens deeply before responding, giving patients the space to share what they are really carrying
- Connects treatment to what matters most to each patient so decisions feel personal and purposeful
- Remains warm, calm, and confident when conversations become emotionally or financially complex
- Balances the clinical, relational, and operational demands of the position with professionalism and grace
- Follows through without needing reminders and takes ownership of every patient interaction
- Genuinely believes in the value of exceptional periodontal and dental implant care—and patients feel that conviction
- Has excellent communication and customer service skills
- Is organized, detail-oriented, and able to multitask in a fast-paced environment
- Is dependable, positive, and enjoys being part of a collaborative team
- Is looking for a long-term career, not simply another job
Qualifications
- Previous dental office experience preferred
- Treatment coordinating or patient consultation experience is highly desirable
- Strong understanding of dental terminology and dental office workflows
- Knowledge of HIPAA regulations
- Proficiency with Microsoft Office
- Experience with Eaglesoft is a plus
What We Offer
- Competitive pay based on experience
- 401(k)
- Paid Time Off
- Discounted dental services
- Supportive, experienced team
- Beautiful modern specialty practice
- Monday–Friday daytime schedule
- Opportunities for professional growth and long-term career development
Why Join Our Team?
At Bloomington Periodontics & Dental Implants, we believe technical excellence and genuine kindness go hand in hand. Every member of our team plays a vital role in helping patients regain their health, confidence, and quality of life.
We are looking for someone who sees this position as a profession—not simply a job. Someone who thrives on building relationships, creating trust, and helping patients confidently move toward the care they need.
If that sounds like you, we'd love to hear from you.
Location: 379 S. Park Ridge Road - Bloomington, IN 47401
Learn more about our practice at www.sutordds.com.
Pay: $20.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Paid sick time
- Paid time off
- Paid training
- Professional development assistance
- Uniform allowance
Work Location: In person
