Membership Desk Coordinator
The mission of the Boys & Girls Clubs of Bloomington is to empower all young people, especially those who need us most, to reach their full potential as caring, productive, responsible citizens. Since 1956, the organization has been dedicated to safely serving youth in our local community. We provide out-of-school time opportunities to school-aged youth in Monroe and Owen Counties through camps and after-school programs. Our high-quality Club experience is formulated to have positive outcomes that develop essential skills related to Health & Well-Being, Character & Leadership, Academic Success, and Life & Workforce Readiness. America Needs Club Kids and Club Kids Need You.
We wholeheartedly embrace a vibrant and clearly articulated culture that revolves around these core principles: We know our mission and shared vision of success. We take ownership of our work and empower others to do the same. We approach our work with a sense of unity. We recognize individual and Club successes, excellence, and milestone moments. We are teachable and coachable, and value feedback that helps us improve and grow. We address interpersonal conflicts with directness and professionalism. We demonstrate respect by assuming positive intent, utilizing active listening, and fostering a safe environment where seeking and offering help is encouraged. We show up each day with a dedication to safety and positivity. We will purposefully leave a legacy and pass the torch for generations to follow.
POSITION DESCRIPTION:
The Membership Desk Coordinator is responsible for the intake and greeting of all Boys & Girls Club guests. Tasks will include answering the phone, registering new members and campers, greeting visitors that enter the facility, and directing all individuals to their appropriate destination. Individuals are also responsible for filing and data management of members and volunteer staff, using My Club Hub (SalesForce platform). Monitor/manage flow of pedestrian traffic entering and leaving the building, with special attention to safe/secure member entry and exit. Serve as ambassador to the Club. Maintain/implement member and volunteer tracking systems. Reports to the Unit Director. Assist in leading nightly staff cleaning and closing of the facility.
ESSENTIAL JOB FUNCTIONS:
- Politely question visitors regarding their purpose in visiting the Club.
- Ensure processing of all entering members and volunteers, using member and volunteer tracking systems.
- Ensure processing of all existing member children using member tracking system and picture identification.
- Be knowledgeable of all programs and schedules.
- Create a positive and welcoming environment for all visitors, members, and parents. Greet all visitors, members, and parents with a warm welcoming smile and verbal greeting.
- Answer the phone and positively direct callers to the appropriate destination and information.
- Phone conversations must be respectful and polite.
- Help all members, visitors and parents by answering questions when and where appropriate.
- Process fee payments, providing completed receipt.
- Remain ever vigilant regarding member safety and security. This role is the responsible for ensuring access and permissions to enter member areas.
- Thoroughly understand all emergency procedures (Fire, tornado, crisis ).
- Maintain a clean and well organized membership desk area at all times.
- Develop and implement a positive and inclusive membership intake process that informs and welcomes parents; including Club tours, form review, answering questions, and assisting new families as necessary. This includes intake of fees.
- Create and provide communication materials to parents, school, or community members/organizations.
- Register members as needed for camps or special events as needed.
- Intake donations and properly process them.
- Assist the Unit Director with weekly or monthly tasks as needed including organization of human resource information/distribution,
- Assist the Unit Director with monthly tasks as needed including; resource development and marketing materials, distribution of information, board data, registrations, and other organizational requirements.
- Report to the Unit Director.
- Assume other duties as assigned.
QUALIFICATIONS:
- Volunteer experience preferred and experience managing others. Possess strong organizational skills. Demonstrate punctuality in managing volunteers.
- Comfortability with learning new computer systems.
- Experience with computer and internet systems.
- Demonstrate the ability to manage multiple tasks simultaneously.
- Ability to be dependable and available to members, staff, and volunteers.
- Possess self-motivation and interpersonal skills.
- Ability to speak to groups, agencies, students, and community members.
- Technical skills include: Proficient in Microsoft Office and Google Workspace; Data entry.
- College experience required and degree preferred.
SKILLS/KNOWLEDGE REQUIREMENTS:
- Demonstrates a high degree of initiative, self-direction, and creativity.
- Demonstrates strong organizational and communication skills.
- Exhibits professionalism.
- Maintains excellent working relationships with staff, volunteers, and public.
- Must be able to demonstrate ability to work with people from diverse racial/cultural/socioeconomic backgrounds.
- Must be able to excel in fast paced, high energy, large groups for extended periods of time during peak Club service.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:
- Ability to perform gross and fine motor activities required for typing, writing, simple manipulations such as telephone buttons, computer keyboards, fax machine buttons, etc. 2. Ability to work in a professional environment and positively represent organization under various levels of stress.
- Ability to work on multiple projects and prioritize effectively.
- Visual acuity for accurate reading, typing, filing and use of computer screen. 5. Ability to work at a rapid pace and where frequent interruptions and changes in plans or deadlines may occur.
- Hearing is needed for purposes of business related phone communications, public broadcasts, answering incoming phone calls, etc.
- Ability to lift and carry 15 to 50 pounds for office supplies, audio equipment, and other items needed for the preparation and takedown of special events.
- Ability to operate a safe mode of transportation for publicity functions/events, transportation of supplies, and meetings.
- Ability to bend, twist, reach, stoop, squat for filing and retrieval of stored files and supplies.
DISCLAIMER:
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.
Boys & Girls Clubs of Bloomington is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance
License/Certification:
- Driver's License (Preferred)
Work Location: In person
