Top 4 Service desk manager Jobs in Bloomington, In

Manager Network Operations
Business Intelligence & Informatics Consultant Services, Inc. (BIICS, Inc) —United States
- $70.04 - $90.31 an hour
- Full-time
- Microsoft Excel
- Mentoring
- SharePoint
- Health insurance
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2d

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Manager Network Operations

Business Intelligence & Informatics Consultant Services, Inc. (BIICS, Inc)
United States

Quick Apply

Job Details

Full-time
$70.04 - $90.31 an hour
2 days ago

Benefits

Health insurance

Qualifications

Telecommunications network troubleshooting
Wireless network design
Microsoft Excel
Network communication equipment reconfiguration
IT user and group management
GPO
IT operations
Team leadership
Visio
Equipment troubleshooting
IT strategy formulation (System development task)
Desktop (troubleshooting support)
Data Security (Data management)
Mentoring
DNS
Microsoft Teams
SharePoint
Hardware management
Microsoft 365 support
Productivity software
Desktop administration
Telecommunications data network configuration
Video conferencing systems operation

Full Job Description

BIICS, Inc is looking to fill a Manager Network Operations position. The position is located in Tallahassee, Florida and work is onsite. The staff augmentation consultants are required to be off the week of Christmas and New Year unless services are required with prior approval from division leadership.

Responsibilities:

Develops and implements standards, procedures, and processes for the security and network operations group.

Maintains consolidated statewide network operations and acts as the network architect.
Maintains Daytona Beach network infrastructure.
Provides MS Teams & SharePoint administration.
Maintains and upgrades recommended and agreed upon patches, including spyware, malware, and anti-virus solutions.
Responsible to provide consultative support for all servers, both local and remote.
Provides support for the operating systems and applicable applications on servers and Windows Workstations.
Performs network troubleshooting when necessary.
Provides support for DTI routers and switches.
Provides backup helpdesk support for security issues including NTFS and share permissions.
Provides front line help desk support for Daytona campus, network printers, antivirus software, logon scripts, and any other network related functions are operating as designed.
Monitors and troubleshoots Active Directory.
Configures and supports the operation of network equipment, including but not limited to routers, switches, firewalls, VPN and Voice over IP systems.
Security is to be a primary focus for all IT related duties and responsibilities.
Manages and supports the virtualized environment and ensures business continuity.

Requirements

Potential candidate must possess the following:

Takes ownership in the establishment of Information Technology strategy and its alignment with business objectives and results.
Responsible for network operations, data security, networking equipment and supporting secure software applications.
Plans and manages the support of new technologies (including wireless), network performance, and reliability.
Oversees and coordinates the daily activities of IT security and network operations.
Adaptability and Flexibility: Ability to self-learn/learn tools of trade and adapt to different environments with little or no guidance.
Must have outstanding verbal and written communication skills. Must demonstrate ability to successfully translate business language into technical specifications and present them to non-technical staff using terminology they can relate to and understand. Office Tools: Proficient in Excel, PowerPoint, Visio, and Word, working knowledge of Microsoft Teams & SharePoint. Excellent at time management, estimating level of effort, and meeting or exceeding deadlines.
Team Player – Willing and able to mentor other technical staff and share knowledge.
Experience managing network operations and service levels for data and voice networking equipment, advanced phone systems, and all network-processing devices.
Experience planning and managing the support of new technologies (including wireless), network performance, and reliability.
Experience coordinating the daily activities of a statewide network operation. Has knowledge of
network architecture and advises management on best practices of keeping the network current and secure.
Experience developing, configuring, maintaining, supporting, and optimizing all new and existing network hardware, software and communication links.
Experience resolving end user hardware and software network related problems in a timely and accurate fashion.
Experience prioritizing and executing tasks in a high-pressure environment and making sound decisions in emergency situations.
Experience in network and PC operating systems, (DNS, Group Policies, Active Directory) and Windows desktop operating systems, ATM, frame relay, leased line design and router configuration experience.

Business Intelligence & Informatics Consulting Services, Inc. (BIICS, Inc) is a business and information management solutions company serving clients in both the public and private sector. With access to new opportunities every day, BIICS, Inc is a premier source for placing highly skilled individuals with the most sought-after career opportunities and salaries.

Benefits

Health Insurance

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