Top 11 Help desk support Jobs in Bloomington In

Help Desk Technician
MAINSTREAM FIBER NETWORKS LLC —Bloomington, IN
- $18 - $20 an hour
- Overtime
- Office
- Residential
- High school diploma or GED
Quick Apply
7d
Part-Time IT Support Technician, IU Student Health Center
Indiana University —Bloomington, IN
- $16.00 - $18.50 an hour
- Part-time
- Research
- Office
- Windows
- Paid parental leave
- Health savings account
13d
Anticipate Tech Aide
MSD Martinsville Schools —Martinsville, IN
- Online Application
- School experience
- Classroom
- Ability to walk for extended periods
- Disability insurance
- Health insurance
Quick Apply
Technical PM / Senior Technical Consultant (Remote)
Govcio LLC —United States
- $175,000 - $185,000 a year
- Full-time
- Remote
- 11+ years
- AWS
- Analysis skills
1d

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Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Involves user support on software and hardware from base offices or on-site and field desktop locations (main campus, regional sites, medical facilities).
Quick Apply
Desktop Support
CBC Companies —Columbus, OH
Exceptional customer service skills with ability to communicate technical concepts to non-technical users. Provide reliable remote support capabilities using…
$24 - $29 an hour

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help desk support jobs near bloomington in

Help Desk Technician

MAINSTREAM FIBER NETWORKS LLC -
Bloomington, IN

Quick Apply

Job Details

Full-time
$18 - $20 an hour
7 days ago

Qualifications

Telecommunications network troubleshooting
Phone communication
Equipment troubleshooting
High school diploma or GED
IP networking
Client interaction via phone calls

Full Job Description

Summary (Mon- Fri 11am-8PM)

The role of Help Desk Technician is responsible for providing technical support to Mainstream Fiber Internet customers. HD Techs are responsible for tasks assigned by the Company in connection with service order and installation activation for residential customers. These tasks may include, but not be limited to, installation, maintenance and repair of voice, data, and/or service either remotely or at the customer premise.

Role and Responsibilities

Works on assignments that are moderately complex in nature where judgement is used to resolve problems and make routine recommendations
Monitors and notifies management when similar frequent issues occur so that appropriate action can be taken
Work will generally be full time in an office settings, although overtime may be required, along with site visits to customer locations as needed
May be required to perform additional duties and tasks as required by the Company
Respond to request for assistance by phone, email, and system alerts/tickets
Create, update, and provide follow up for tickets created in Mainstream’s customer relationship management portal
Logs customer problems and tracks calls through resolution
Escalate details of issues to NOC support if required
Ensure timely escalation of customer problems by assigning priority and resolution
Follow established documented procedures, and identify potential improvements
Provide triage and support for network and circuit outages
Perform additional tasks as assigned

Qualifications and Education Requirements

High School Diploma or equivalent education, required
Experience in troubleshooting basic networking related issues: including routing, switching, firewalls, and DHCP
Exposure to VOIP phones and knowledge of basic function
Ability to identify and distinguish audible tones/levels and colors
Ability to communicate naturally and pleasantly over the telephone
Requires alertness and attention to detail with ability to work under stress

Preferred Skills

Associates or Bachelors’ degree in related field, preferred
Network+ Certified, preferred

Additional Notes

Position is remote-based, following necessary in office training
Please note the Help Desk at Mainstream is NOT a traditional PC Help Desk. There is no computer troubleshooting required, past knowing how to run speed tests, verifying the end user equipment is receiving an IP address, and other basic network checks

Mainstream Fiber Networks reserves the right to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise.

Mon- Fri 11am-8PM

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help desk support jobs in bloomington in

Help Desk Technician

Part-Time IT Support Technician, IU Student Health Center

Anticipate Tech Aide

Technical PM / Senior Technical Consultant (Remote)

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