Top 76 Customer success representative Jobs in Bluefield Wv

Customer Success Representative
GigaBeam Networks —Bluefield, WV
- 8 hour shift
- Writing skills
- Pass drug screening
- English
- Health insurance
- 401(k)
Warehouse Order Selector
SpartanNash —Bluefield, VA
- From $19.50 an hour
- Overtime
- High school diploma or GED
- Travel
- Entry level
- Paid parental leave
- Paid holidays
Quick Apply
3d
T-Mobile Retail Sales Representative
Exclusive Wireless T- Mobile —Bluefield, VA
- $12.77 - $15.00 an hour
- Part-time
- Word processing
- Computer literacy
- High school diploma or GED
Dispatcher
SpartanNash —Bluefield, VA
- $18 - $23 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
Quick Apply
Wireless Retail Sales Representative | Alliance Mobile - AT&T Authorized Retailer
Alliance Mobile Inc —Bluefield, VA
- $13.00 - $24.50 an hour
- Weekends as needed
- Customer service
- High school diploma or GED
- 1 year
- Paid training
- Paid holidays
Quick Apply
Account Representative - State Farm Agent Team Member
April Lusk - State Farm Agent —Bastian, VA
- $29,000 - $50,000 a year
- Full-time
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Commercial Parts Pro Store 7360
Advance Auto Parts —Bluefield, WV
- Weekends as needed
- Spanish
- Microsoft Excel
- Basic math
Quick Apply
Commercial Parts Pro Store 7020
Advance Auto Parts —Bluefield, WV
- Weekends as needed
- Spanish
- Microsoft Excel
- Basic math
Quick Apply
Salesperson
Advance Auto Parts —Princeton, WV
- Part-time
- Spanish
- Basic math
- English
Quick Apply
6d
Commercial Parts Pro Store 7050
Advance Auto Parts —Princeton, WV
- Weekends as needed
- Spanish
- Microsoft Excel
- Basic math
Quick Apply
Shipping Specialist
Bottomley Farms located in Wytheville, VA and Elk Creek, VA —Wytheville, VA
- Seasonal
- Customer service
- Basic math
- ERP systems
Quick Apply
7d
Director of Financial Aid
Bluefield University —Bluefield, VA
- Online Application
- Microsoft Excel
- Writing skills
- Adults
Quick Apply
Sales Associate - Full Time
GOODWILL INDUSTRIES OF THE VALLEY WORKS INC —Wytheville, VA
- From $14 an hour
- Full-time
- Merchandising
- Basic math
- Ability to climb stairs
6d
Program Leader Critical Industries
Industrial Connections & Solutions LLC —Bland, VA
- $142,500 - $228,000 a year
- Full-time
- Remote
- Engineering
- Mentoring
- Recruiting
- Health savings account
- AD&D insurance
Quick Apply
2d
Commercial Parts Pro Store 2104
Advance Auto Parts —North Tazewell, VA
- $15.40 - $17.14 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Basic math
Quick Apply
Local City Driver
Saia Inc. —Princeton, WV
- $29.75 - $34.25 an hour
- Weekends as needed
- Clean driving record
- Hazmat Endorsement
- Local
- Employee stock purchase plan
- Paid holidays
Processor-Pricer - Full Time
GOODWILL INDUSTRIES OF THE VALLEY WORKS INC —Wytheville, VA
- From $14 an hour
- Full-time
- Merchandising
- Basic math
- Ability to climb stairs
5d
Commercial Parts Pro Store 7244
Advance Auto Parts —Welch, WV
- Weekends as needed
- Spanish
- Microsoft Excel
- Basic math
Quick Apply
Salesperson/Store Driver Store 2104
Advance Auto Parts —North Tazewell, VA
- $12.77 - $13.21 an hour
- Weekends as needed
- Spanish
- English
- Driver's License
Quick Apply
Commercial Parts Pro Store 2570
Advance Auto Parts —Wytheville, VA
- $15.40 - $17.14 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Basic math
Quick Apply

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Customer Success Representative

GigaBeam Networks -
Bluefield, WV

Apply Now

Job Details

Part-time | Full-time

Benefits

Health insurance
401(k)
Paid time off
401(k) matching
Employee discount

Qualifications

Customer records maintenance
Managing customer accounts
Account maintenance
Phone communication
Writing skills
English
Windows
High school diploma or GED
Desktop applications
Customer support
Productivity software
Phone call management
Documentation Handling
Cross-functional communication

Full Job Description

Department: Customer Success

Reports to: Customer Success Manager

Position: Full-time, Part-time, Non-exempt

Locations: Bluefield, WV

Description

GigaBeam Networks is looking for a customer success representative with a sales focus to interact with and provide quality support to prospective and existing customers.

General Job Summary

Be the face of GigaBeam Networks by working and interacting directly with our customers to get quality Internet service installed and/or serviced. GigaBeam Networks is one of the fastest growing ISP’s in the area. We focus on the customer experience and deliver blazing fast internet at affordable rates. Our team is our most valuable resource. We take great care of our team, and our team takes care of our customers.

Our Customer Success Representatives are responsible for providing excellent support to end users. The primary role of this position is to drive sales for prospective customers while also handling incoming calls, emails and tickets. Additional roles include providing support for existing customers by detailing ticket information, managing follow-up calls, troubleshooting service issues, and communicating with all team members in an efficient manner to ensure all customer needs are resolved.

Core Responsibilities

Contact prospective customers through various means of communication to drive sales.
Collaborate with team members to identify sales opportunities in new service areas to reach prospective customers.
Collect all necessary information for new customer accounts and set accounts up accurately in CRM software.
Schedule customer installations, disconnects, and service calls.
Collaborate with marketing, operations, and technical departments to escalate issues, share customer insights, and identify opportunities to ensure continuous improvement.
Provide timely, accurate, and meaningful support to prospective and current customers for product or service-related questions, scheduling, billing, and technical issues.
Accurately document customer interactions, outcomes, and follow-up actions in internal systems to ensure visibility and continuity.
Determine charges for service requests, collect deposits and process customer payments, and arrange for billing.
Ticket Management (Open, Provide Detailed and Complete Ticket Information, Track, Update, Route, Close)
Perform basic troubleshooting methodology with the end user based on training and learned knowledge.
Build rapport with customers through meaningful conversations, active listening, and follow-ups to strengthen trust and loyalty.
Effective communication with prospective and current customers and coworkers.
Other responsibilities as assigned.

Skill Requirements

Ability to read, write, speak and understand English
Ability to communicate verbally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to work independently and as a team member
Ability to use basic problem-solving skills to provide customer support for all situations.
Updating and using relevant knowledge on customer accounts.
Ability to use computers and telephones
Knowledge of Windows OS and Microsoft Office applications.
Documentation Skills, Telephone Skills, Reporting Skills and Active Listening Skills.
Strong organizational, multi-tasking, detail-oriented, and time management skills.
Ability to maintain a high level of professionalism.
Basic ISP and networking knowledge – Devices and Principles is a plus

Education

High School Diploma or GED, job specific training will be provided.

Physical Requirements & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations that do not cause undue hardship for the company may be made to enable individuals with disabilities to perform this job, if that would not hinder or prevent performance of duties or be a safety concern.

Key to show % of time requirements necessary to perform essential functions of this job:
0%= Zero (O) 1-35%= Little (L) 36-70%= Moderate (M) 71-100%= Great (G)

Physical Requirements: Light: Lifting 15+ lbs.
O- Bending/Stooping
O- Reaching above/below waist
O- Pushing/pulling movements
O- Climbing stairs/ladders
M- Standing
M- Sitting
L- Walking
O- Kneeling
O- Lifting
O- Taste/smell
G- Keyboard
L- Color/Depth Perception
M- Fine hand & finger movements
O- Operate motor vehicle
O- Operate various Equipment

SUCCEEDING AT GigaBeam Networks

At GigaBeam Networks, we truly believe in building leaders within all levels of the company. It is our goal for all of our employees to be successful. We have implemented training programs, refreshers, one-on-one meetings, periodic evaluations and Key Performance Indicators (KPIs) which all combine to help us help you become a better leader.

DISCLAIMER: We are an Equal Opportunity Employer for any employee or applicant, irrespective of race, color, religion, sex, age, marital status, sexual orientation, gender identity, genetic information, national origin, veteran status, disability or any other legally protected characteristic. All employees must be authorized to work in the United States. We are a drug-free work environment. Employment with the Company is contingent on the successful completion of a drug test, reference check, and MVR check.

The idea of connecting others started when family and neighbors didn’t have quality Internet access. After a lot of research, a few maxed credit cards, and hard work, GigaBeam Networks was born. GigaBeam Networks thrives by bridging the gap in rural America with high-speed Internet. Headquartered in Rich Creek, Virginia, our creative rockstar team is known for problem solving and spot-on customer service. With an ever-growing squad, you can find us across southwestern Virginia and Southern West Virginia.

Benefits:

401(k)
401(k) matching
Employee discount
Health insurance
Paid time off

Schedule

5 eight-hour shifts
Overtime occasional
Rotating Closing shift required
Weekends as needed

Work Location: In Person- Bluefield, WV

Apply Now

Refine Your Search

customer success representative jobs in bluefield wv

Customer Success Representative

Warehouse Order Selector

T-Mobile Retail Sales Representative

Dispatcher

Wireless Retail Sales Representative | Alliance Mobile - AT&T Authorized Retailer

Account Representative - State Farm Agent Team Member

Commercial Parts Pro Store 7360

Commercial Parts Pro Store 7020

Salesperson

Commercial Parts Pro Store 7050

Shipping Specialist

Director of Financial Aid

Sales Associate - Full Time

Program Leader Critical Industries

Commercial Parts Pro Store 2104

Local City Driver

Processor-Pricer - Full Time

Commercial Parts Pro Store 7244

Salesperson/Store Driver Store 2104

Commercial Parts Pro Store 2570

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