Top 19 Outbound call center Jobs in Boardman, Oh

Primary Contact Center Representative (Call Center)
F.N.B. Corp. —Hermitage, PA
- Weekends as needed
- Microsoft Word
- Computer literacy
- High school diploma or GED
Call Center Specialist
Southwoods Health —Boardman, OH
- Online Application
- Computer skills
- 1 year
- Medical terminology
Quick Apply
10d
Call Center Agent
Call Core LLC —Warren, OH
- $15 - $23 an hour
- Part-time
- Writing skills
- English
- Fair chance
Quick Apply
5d
Business Development Representative
#1 COCHRAN BOARDMAN —Youngstown, OH
- Full-time
- Entry level
- Paid parental leave
- Paid holidays
12d
Sales BDC Representative
Preston Automotive Group —Youngstown, OH
- $18 - $20 an hour
- Computer literacy
- High school diploma or GED
- Computer skills
- Paid training
- Health insurance
Quick Apply
Sales BDC - Toyota - New Castle PA
Preston Automotive Group —New Castle, PA
- $14 - $16 an hour
- Dealership
- Computer literacy
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply

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Call Center Specialist
Southwoods Health —Boardman, OH
Answer incoming calls, route them to the appropriate party, and take accurate messages when necessary. In this role, you will be responsible for managing…
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Patient Support Specialist
ConnectiveRx —Pittsburgh, PA
Responds to inbound phone calls and claims (as well as outbound calls) to/from patients, physicians, and pharmacies, services their access to care and…
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IQVentures —Dublin, OH
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Primary Contact Center Representative (Call Center)

F.N.B. Corp. -
Hermitage, PA

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Job Details

Full-time

Qualifications

Microsoft Word
Computer operation
Customer communication
Word embeddings
High school diploma or GED
Desktop applications

Full Job Description

Primary Office Location:

3014 East State Street. Hermitage, Pennsylvania. 16148.

Join our team. Make a difference - for us and for your future.

Position Title: Primary Contact Center Representative

Business Unit: Retail Operations

Reports to: Contact Center Supervisor

Position Overview:

This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment.

Primary Responsibilities:

Responds to a high volume of incoming telephone calls related to customer service requests and general inquiries. Resolves customer issues and promotes products and services by identifying the customer’s needs, determining the best solution, and communicating the resolution to the customer while meeting all key performance metrics.

Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.

Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.

Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.

Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

Skills Required to Perform the Primary Responsibilities of this Position:

Excellent communication skills, both written and verbal

Excellent customer service skills

Detail-oriented

Ability to work and multi-task in a fast paced environment

Ability to use general office equipment

Ability to use a personal computer and job-related software

MS Word - Basic Level

MS Excel - Basic Level

Strong problem solving ability

Patience when dealing with difficult situations.

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

N/A

Physical Requirements or Work Conditions Beyond Traditional Office Work:

Ability to work some holidays and weekends.

Ability to sit for extended periods of time

Equal Employment Opportunity (EEO):

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.

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Refine Your Search

outbound call center jobs in boardman, oh

Primary Contact Center Representative (Call Center)

Call Center Specialist

Call Center Agent

Business Development Representative

Sales BDC Representative

Sales BDC - Toyota - New Castle PA

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