Top 378 Financial aid coordinator, customer service optimization Jobs in Boca Raton, Fl

Financial Aid Coordinator, Customer Service Optimization
Florida Atlantic University —Boca Raton, FL
- $62,000 - $64,272 a year
- Full-time
- Pass drug screening
- Mid-level
- Master's degree
- Paid holidays
- Dental insurance
1d
Coordinator, Financial Aid Technical Operations
Lynn University —Boca Raton, FL
- Full-time
- Customer service
- Mid-level
- Office
6d
Sr. Staff Process Engineer, DTIO ISM Solutions
ServiceNow —West Palm Beach, FL
- Online Application
- Hybrid work
- DevOps
- Residential
- Fair chance
Quick Apply
Financial Aid Officer
Everglades University —Boca Raton, FL
- $55,000 - $60,000 a year
- Weekends as needed
- University
- Bachelor's degree
- Organizational skills
- Health insurance
- Dental insurance
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Social Media Growth and Reels Manager
Safe Ship Moving Services —Boca Raton, FL
- $47,590.57 - $70,000.00 a year
- Part-time
- Hybrid work
- Writing skills
- Mid-level
- Office
Quick Apply
Manager, People Operations (Total Rewards and Talent)
ServiceNow —West Palm Beach, FL
- Online Application
- HIPAA
- Residential
- 8 years
Quick Apply
Licensed Optician – Optical Growth Leader (Pathway to Office Manager)
Planet Vision Eyecare —Lake Worth, FL
- $30 - $35 an hour
- Full-time
- Private practice
- Clinic experience
- Mid-level
Quick Apply
9d
Senior Director, HR Operations (Strategy, Transformation & Enablement)
ServiceNow —West Palm Beach, FL
- Online Application
- Hybrid work
- 5 years
- Residential
- Fair chance
Quick Apply
National Account Manager
Chetu Inc. —Sunrise, FL
- $55,000 - $65,000 a year
- Full-time
- Hospitality
- Office
- Travel
- Health insurance
- Dental insurance
Quick Apply
Commercial Chiller Technician
Altman Air Conditioning —Palm Beach, FL
- Clean driving record
- 8 years
- Analysis skills
- Fuel card
- Paid holidays
Quick Apply
17h
Workday Systems Administrator III – Finance
Seminole Hard Rock Support Services —Davie, FL
- Weekends as needed
- Customer service
- ERP systems
- Office
Quick Apply
Commercial HVAC Service Technician
Altman Air Conditioning —Palm Beach, FL
- Overtime
- Customer service
- Pass drug screening
- Mid-level
- Fuel card
- Paid holidays
Quick Apply
Marine AV / IT Technician
Confidential —Fort Lauderdale, FL
- $25 - $30 an hour
- Full-time
- Schematics
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
Digital Marketing Contact Automation Specialist
Seminole Hard Rock Support Services —Davie, FL
- Full-time
- Background check
- Computer Science
- Marketing
Quick Apply
Senior Staff Database Engineer
ServiceNow —West Palm Beach, FL
- Online Application
- Remote
- Azure
- 5 years
- Residential
Quick Apply
Inpatient DRG Reviewer
Zelis —Florida
- $79,000 - $99,750 a year
- Full-time
- LVN
- RN License
- Mid-level
- Paid holidays
- Disability insurance
Digital Marketing Consultant-SEO
Predictive Sales AI —Boca Raton, FL
- Full-time
- Hybrid work
- Marketing
- Writing skills
- Mid-level
- Opportunities for advancement
Director of Operations
Chetu Inc. —Sunrise, FL
- $160,000 a year
- Full-time
- Computer Science
- 11+ years
- Office
- Health insurance
- Dental insurance
Quick Apply
12d
Associate Director, Healthcare Customer Care Operations
Chewy —Plantation, FL
- $149,000 - $245,000 a year
- Full-time
- 7 years
- PMP
- Master's degree
- Paid holidays
- Health insurance
Operations Coordinator
BrandSafway —Pompano Beach, FL
- $25 - $32 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
14d

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Financial Aid Coordinator, Customer Service Optimization

Florida Atlantic University -
Boca Raton, FL

Apply Now

Job Details

Full-time
$62,000 - $64,272 a year
1 day ago

Benefits

Paid holidays
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
403(b)
Loan forgiveness
Life insurance

Qualifications

Optimizing workflow processes
Analytics

Full Job Description

For more information on everything FAU has to offer, please visit www.fau.edu/jobs.

Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.

Position Summary:

Florida Atlantic University is seeking a Financial Aid Coordinator, Customer Service Optimization. -Boca Raton, FL

The Financial Aid Coordinator, Customer Service Optimization, empowers students by providing access to financial resources and promoting financial wellness education. Equip students with lifelong financial skills, foster strong campus partnerships, and provide holistic support that drives student success, academic achievement, persistence, and degree completion.

Summary of Responsibilities:

Systems Engineering & Automation:

Designs, builds, and maintains automated customer service workflows to streamline staff tasks.
Identifies and implements opportunities to "autonomize" repetitive inquiries and data-entry processes using the university’s technology stack.

AI Lead & Logic Design:

Functions as the primary administrator for the departmental chatbot and AI tools.
Engineers conversational architecture, manages the knowledge base, and utilizes AI to ensure accurate, 24/7 automated support for students and families.

Workflow Optimization:

Audits internal and external customer service workflows to identify bottlenecks.
Implements system-based improvements and logic-based triggers to reduce manual intervention and improve response times.

Tiered Support & Resolution:

Serves as the final point of escalation for complex student inquiries that require a deep understanding of both financial aid policy and technical system data.

Functional Technical Liaison:

Collaborates with Financial Aid’s IT System Directors and other campus partners to ensure the Financial Aid Office’s functional needs are translated into technical requirements and system enhancements.

Training & SOP Development:

Develops technical "standard operating procedures" (SOPs) for automated systems and trains staff on utilizing new digital tools and optimized workflows.

Student Advising & Financial Aid Administration:

Serves as the primary financial aid advisor and case manager for an assigned alpha population, making final determinations regarding students' eligibility for financial aid in accordance with federal, state, and institutional regulations, policies, and procedures.
Coordinates and processes the awarding of scholarships and other financial aid for assigned students. Assists students with emergency financial assistance programs and available institutional resources.
Reviews and processes Satisfactory Academic Progress (SAP) Appeals and Professional Judgment requests in accordance with applicable federal regulations and institutional policies.

Analyzes weekly financial aid reports, including negative need, over-budget, and other exception reports, and resolves or recommends appropriate solutions for routine and complex issues.
Advises prospective and current students and their families regarding financial aid programs, FAFSA completion, eligibility requirements, student budgets, required documentation, scholarship opportunities, and available funding options.
Assists the Customer Service area during peak processing periods by providing front desk coverage and responding to student inquiries as needed.
Maintains accurate, complete, and confidential student financial aid records containing sensitive personal and family information in compliance with FERPA, the Privacy Act, and university policies.

Outreach & Recruitment:

Develops, coordinates, and delivers financial aid presentations, FAFSA completion workshops, and financial aid information sessions for prospective students, current students, families, local high schools, and community organizations.
Participates in orientation programs, recruitment events, open houses, and other outreach activities supporting student enrollment and retention.

Performs other job-related duties, special projects, and operational assignments as assigned.

FAU Benefits and Perks

If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:

Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.
State retirement options including tax-deferred annuities and Roth 403(b) plans.
State employees Public Service Loan Forgiveness (PSLF) program.
Sick Leave Pool Program.
Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).
Paid Community Engagement Volunteer Service Day
Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).

For details on FAU's amazing offers visit us at https://www.fau.edu/hr/benefits/index.php

Explore Living in Palm Beach County

The goal is to provide local employers and new employees in the area a comprehensive guide with places to live. View it here: Discover Housing Resources in Palm Beach County | BDB

Minimum Qualifications:

Master's degree from an accredited institution in an appropriate area of specialization; or a bachelor's degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience required.

Excellent analytical skills with a demonstrated ability to troubleshoot complex systems and improve service delivery processes required.

Preferred Qualifications:

Demonstrated experience in ""autonomizing"" workflows or implementing logic-based service solutions (e.g., Customer Service flows, CRM triggers, automated task routing).

Technical proficiency in managing AI-driven communication tools or chatbots (e.g., Ocelot, Ivy.ai).

Experience with Student Information Systems (SIS) such as Banner.

Ability to think ""programmatically"" to solve service bottlenecks while maintaining a high level of empathy and student-centered support.

Strong background in Financial Aid, Registrar, or Admissions.

Salary:

$62,000 - $64,272 Annually.

College or Department:

SFA: Admissions Support & Customer Service.

Location:

Boca Raton

Work Days and Hours:

Monday - Friday, 8 a.m. - 5 p.m.

Application Deadline:

2026-08-24

Special Instructions to Applicant:

APPLICATION DOCUMENTS REQUIRED:

Resume

Cover letter

OFFICIAL SEALED TRANSCRIPTS REQUIRED:
Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.

PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.

REQUEST FOR ACCOMMODATIONS:
Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at 561-297-3004 or send an email at [email protected]. To contact Human Resources, please call 561-297-3057. For communication assistance call 7-1-1.

Apply Now

Refine Your Search

financial aid coordinator, customer service optimization jobs in boca raton, fl

Financial Aid Coordinator, Customer Service Optimization

Coordinator, Financial Aid Technical Operations

Sr. Staff Process Engineer, DTIO ISM Solutions

Financial Aid Officer

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Senior Director, HR Operations (Strategy, Transformation & Enablement)

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Digital Marketing Consultant-SEO

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Operations Coordinator

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