Telecommunications Field Operations Engineer – Florida
Airwavz Solutions is a dynamic industry leading wireless infrastructure company that designs, develops, and delivers customized wireless infrastructure platforms as a service for building owners, service providers and enterprise customers to flexibly and economically solve the coverage and capacity challenge created by the explosion of mobile device use indoors. We are seeking a field operations engineering professional to join our fast-paced team and support the aggressive growth of Airwavz Solutions’ products and services in the healthcare and commercial real estate space.
POSITION SUMMARY
Responsible for supporting, monitoring, and maintaining in-building wireless networks and managing all aspects of operations across client facilities throughout Florida. Performs venue specific site assessments, evaluation of existing infrastructure and managing client and vendor relations.
RESPONSIBILITITES OF THE POSITION
· Represent Airwavz on customer appointments as the subject matter expert for hosted in-building wireless technologies and applications
· Provide proactive network and site monitoring and maintenance to help ensure uninterrupted operational functioning of custom installed wireless systems
· Addressing system malfunctions, the Field Operations Engineer uses knowledge and skills to trouble shoot and perform site problem assessments
· Project manage operational site modifications and upgrades
· Though part of a cohesive, experienced and supportive team, the Field Operations Engineer largely operates independently in a complex environment
· Maintains excellent client relations and identifies opportunities to strengthen customer satisfaction
· Performs other related duties as required
REQUIRED QUALIFICATIONS
· Minimum of 5-10 years of direct wireless telecommunications or RF technologies experience is required
· Possesses a valid US driver’s license with a history of safe driving practices
· Military communications experience is strongly desired
· Multi-state travel across the assigned territory is required (up to 50%)
· Excellent verbal and written communication skills
· Must possess and demonstrate excellent customer service skills
· Must be a self-starter and avid learner
· Demonstrates a moderate level of proficiency with Internet and Microsoft Office applications to include, but not limited to: Word and Excel is required
· Must be analytical and adept at executing problem-solving solutions quickly
· Must be detail-oriented with excellent organizational and time management skills
· Must be able to prioritize and re-prioritize as needed in a fast-paced working environment, especially when dealing with time sensitive issues and mandated deadlines
· Driven to ensure customer satisfaction by applying strong interpersonal skills which are critical for successfully interacting with customers, management, and team members
· Must be comfortable meeting assigned task with minimum direct supervision
· Must be comfortable taking full responsibility for operations of assigned sites
Full benefits package available (see website for details). Candidates must live in the central to south Florida region near a transportation hub (e.g. Orlando, Tampa/St. Pete, Miami/Ft Lauderdale, Fort Myers). Relocation is not available on this position.
See what makes Airwavz Solutions a special and unique employer. Visit us on Linked In or our website at: www.airwavz.com
Airwavz Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability or genetic information, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
Pay: From $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
People with a criminal record are encouraged to apply
Application Question(s):
- Are you proficient with Internet and Microsoft Office applications including, but not limited to: Word and Excel?
- Briefly describe why you think this job is a strong match for you. Highlight unique skills or experience that may help you stand out from other interested applicants.
Education:
- High school or equivalent (Required)
Experience:
- technical customer support: 3 years (Preferred)
- wireless telecom (non-retail) or RF technologies: 5 years (Required)
License/Certification:
- Driver's License (Required)
Location:
Willingness to travel:
Work Location: Remote
