Northwest Florida Community Hospital is seeking a friendly, organized, and customer-focused Medical Clinic Receptionist to join our team. As the first point of contact for our patients, you will play a vital role in creating a welcoming experience while providing exceptional customer service and administrative support in a fast-paced medical clinic.
If you enjoy helping others, have strong communication skills, and thrive in a team-oriented healthcare environment, we'd love to hear from you!
Position Summary:
The Medical Clinic Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service while supporting the daily operations of the medical clinic. This position is responsible for greeting patients, scheduling appointments, registering patients, verifying insurance information, collecting payments, answering phones, and performing a variety of administrative duties. The Medical Clinic Receptionist promotes a positive patient experience by maintaining professionalism, accuracy, confidentiality, and efficiency in all interactions while supporting the hospital's mission of delivering quality healthcare close to home.
Essential Job Duties:
- Greet and check in patients in a professional and courteous manner.
- Schedule, reschedule, and confirm patient appointments.
- Answer and direct incoming phone calls promptly and professionally.
- Verify patient demographics and insurance information.
- Collect copays, deductibles, and other patient payments.
- Register new patients and maintain accurate electronic medical records.
- Scan, file, and organize medical documents.
- Coordinate with providers, nurses, and other clinic staff to ensure efficient patient flow.
- Maintain patient confidentiality and comply with HIPAA regulations.
- Assist with referrals, medical records requests, and other clerical duties as assigned.
Qualifications:
- High school diploma or GED required.
- Previous medical office or receptionist experience preferred.
- Knowledge of medical terminology and insurance verification is preferred.
- Experience with electronic health records (EHR) systems is a plus.
- Excellent customer service, communication, and interpersonal skills.
- Strong organizational skills with the ability to multitask in a busy environment.
- Basic computer proficiency, including Microsoft Office applications.
- Minimum of one (1) year of customer service or receptionist experience required.
- Previous experience in a medical office, physician practice, hospital, or other healthcare setting preferred.
- Experience with patient registration, appointment scheduling, insurance verification, electronic health records (EHR), and multi-line telephone systems is preferred.
- Cash handling and payment collection experience is a plus.
- Frequently sit, stand, and walk throughout the workday.
- Frequently use hands and fingers for typing and operating office equipment.
- Occasionally lift and carry up to 20 pounds.
- Ability to communicate effectively in person and by telephone.
- Ability to work in a fast-paced environment while maintaining attention to detail.
At Northwest Florida Community Hospital, we are committed to providing compassionate, high-quality healthcare close to home while fostering a positive, supportive workplace for our employees.
We are an Equal Opportunity Employer and offer an enjoyable, team-oriented work environment along with an excellent benefits package for full-time associates, including:
- Medical, Dental, and Vision Insurance
- Life and Disability Insurance
- Paid Time Off (PTO)
- Tuition Reimbursement
- 401(k) Retirement Savings Plan with Employer Match
- Opportunities for Professional Growth and Development
Join our team and make a difference in the lives of our patients and the community we proudly serve!
Northwest Florida Community Hospital is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Northwest Florida Community Hospital are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Northwest Florida Community Hospital will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.
In addition, as part of our commitment to quality and excellence, Northwest Florida Community Hospital will continue to maintain a safe, healthy environment for you by requiring all applicants, who are tentatively selected for a position, to submit to a criminal history check and screening for illegal drug use prior to appointment for a job.
Final confirmation of any job offer will be contingent upon the successful completion of all pre-employment requirements, including a pre-employment drug screening and background screening. Failure to submit to either screening, falsification of any screening information, or a positive finding on a drug test will result in removal from consideration for employment for a period of one year.
https://info.flclearinghouse.com
