RSR Sr. Station Leaders are responsible for all budgetary, people development and operations objectives for an RSR Delivery Station. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the DS.
Key job responsibilities
Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operations
Drives vision for station team and creation of quality initiatives, process change initiatives and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed business plan
Problem-solves for closing gaps between performance and goals
Will set and clarify requirements and expectations for Operations, and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments
Manages an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis
Manages day-to-day relationships with multiple Delivery Service Providers (DSPs)
Presents operational metrics regularly to the senior leadership team
Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
Leverages the Operations, and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area
Cultivates strong culture and engagement throughout all levels of the delivery station team
Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives
Key job responsibilities
- Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operations
- Drives vision for station team and creation of quality initiatives, process change initiatives and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed business plan
- Problem-solves for closing gaps between performance and goals
- Will set and clarify requirements and expectations for Operations, and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments
- Manages an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis
- Manages day-to-day relationships with multiple Delivery Service Providers (DSPs)
- Presents operational metrics regularly to the senior leadership team
- Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
- Leverages the Operations, and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area
- Cultivates strong culture and engagement throughout all levels of the delivery station team
- Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
- Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives
- Bachelor's degree or equivalent
- 7+ years of directly managing and responsible for multiple large projects experience, or experience in Logistics, Distribution or Fulfillment processes
- 5+ years of exceeding quota and key performance metrics experience
- 3+ years of performance metrics, process improvement or lean techniques experience
- Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in technical support
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience managing third party resources on a regional/national scale
- Experience leading large contingent workforce programs
- Work flexible hours as business demands, including overnight, weekends and holidays
- Experience working in a fast-paced environment similar to a high-tech start-up
- Experience working with changing priorities and schedules
- Bachelor's degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field, or 8+ years of senior leadership development and talent management experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, MS, Saltillo - 121,500.00 - 164,400.00 USD annually
