REPORTS TO: General Manager
SUPERVISES: N/A
CLASSIFICATION: Non-Exempt
POSITION SUMMARY:
To support the work of the kitchen design team by helping to generate purchase orders, communicate/coordinate with vendors/customers, quote materials, coordinate counter installs, schedule meetings, collect payments, invoice orders, showroom coverage.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1. SAFETY: OUR TOP PRIORITY
- Understands and follows all safety policies and procedures
- Takes personal responsibility for their own safety and those working around them
- Participates in safety huddles and uses our safety observation system: SOS
- Report unsafe conditions and behaviors when recognized
- Will use recommended PPE when and where it is required
2. Customer Service (CS)
- Attain and maintain the highest level of customer service – right stuff, right place, and right time, correctly billed.
- Assist designers and customers with all phases of kitchen sales
- Ensure compliance with Hancock Lumber Company’s CS expectations and processes.
- Address CS issues promptly and completely.
- Comply with stated sales transaction processes and procedures (credits, refunds, etc.)
- Generate monthly showroom schedule to ensure proper coverage
3. Kitchen Support
- Seller related order placement support.
- Place special orders and follow up to ensure accuracy and timeliness of order delivery. Advises Sellers of any issues affecting commitment to the customer.
- Scheduling deliveries and installations
- Develops and maintains positive relationships with vendors; stays current on vendor product and pricing changes
- Check acknowledgements and enter into BisTrack
4. Product Knowledge
- Maintain knowledge of all product lines, pricing changes and lead times for order delivery.
- Able to provide assistance to customers related to product lines in the absence of Kitchen Designers if they are already serving another customer.
- Work with GM on product lines.
5. Technology
- Proficiency in the use of company computer applications.
6. Security and Asset Protection/Utilization
- Ensure current pricing and codes on all products and protection of company assets.
7. Facilitate educational opportunities with staff
8. Policy Adherence
- Follow all policies as outlined in the Policy Manual.
DESIRED EDUCATION/EXPERIENCE:
- High School Diploma. Post-secondary education preferred.
- Experience in sales or service in the Kitchen and Bath industry preferred.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Able to process orders, make decisions and problem solve in a fast paced, changing work environment.
- Proficiency in Microsoft applications as well as related Hancock computer software and applications.
- Ability to communicate with customers, and employees, using verbal and written skills.
- Ability to do basic arithmetic, read orders, follows instructions and complete forms.
- Ability to perform Company computer applications.
- Ability to communicate with customers, and employees using verbal and written skills.
- Knowledge of safe work procedures.
REPETITIVE PHYSICAL DEMANDS:
1. Lift 60# from floor to waist; lift 40# from waist to shoulder.
2. Carry 60# over a distance exceeding 12 feet.
3. Push 60# in a wheeled cart.
4. Bend, stoop, or squat to floor level repeatedly.
5. Stand for long periods of time.
6. Sit for long periods of time.
7. Reach overhead to grasp materials.
8. Work inside a controlled environment. Must be able to go outside as required.
This job description is not designed to cover or contain a comprehensive list of all activities, duties, or responsibilities that are required of the job role. They may change, or new ones may be assigned at any time with or without notice.
Benefits
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Unique culture focused on safety, shared leadership, and respect for all voices
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Work-life balance, consistent schedules (40-hour average work week and no nights or weekends)
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Insurance options including health, dental, life, short term disability and additional voluntary benefits such as accidental insurance for you and/or family members
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401(k) plan with a company discretionary match and free access to investment advisors
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Paid time off for vacation, sick/flex time, holidays, childbirth, and bereavement
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Employee discount on building materials
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Clothing allowance, footwear reimbursement, and year-end awards and recognition
