Top 173 Patient care representative Jobs in Boston, Ma

Patient Experience Representative- ORL Call Center
Boston Children's Hospital —Boston, MA
- $19.83 - $29.49 an hour
- Full-time
- Writing skills
- High school diploma or GED
- Entry level
Patient Experience Representative I- ORL
Boston Children's Hospital —Boston, MA
- $19.83 - $29.49 an hour
- Full-time
- Hospital
- Writing skills
- High school diploma or GED
2d
Customer Success Representative
Reliable Respiratory —Norwood, MA
- $30 an hour
- Full-time
- Hybrid work
- 18 years or older
- Spanish
- Computer literacy
Quick Apply
Patient Experience Representative: 12:30-9pm M-F
Boston Children's Hospital —Boston, MA
- $19.83 - $29.49 an hour
- Full-time
- Office
- Administrative experience
- High school diploma or GED
- Health insurance
- Dental insurance
Patient Access Representative Senior
The Brigham and Women's Hospital, Inc. —Boston, MA
- $22.22 - $31.71 an hour
- Full-time
- Hybrid work
- HIPAA
- Mid-level
- High school diploma or GED
- Opportunities for advancement
Quick Apply
6d
Patient Services Representative, Primary Care
MIT —Cambridge, MA
- $22.60 - $25.00 an hour
- Full-time
- Primary Care
- Mid-level
- Administrative experience
6d
Patient Experience Representative (11:00pm-7:30am)
Boston Children's Hospital —Boston, MA
- $19.83 - $29.49 an hour
- Weekends as needed
- Writing skills
- Administrative experience
- High school diploma or GED
- Paid training
Patient Services Representative, Urgent Care
MIT —Cambridge, MA
- $22.60 - $25.00 an hour
- 12 hour shift
- Basic math
- Urgent Care
- Mid-level
6d
Temp- Patient Experience Representative I- Radiology
Boston Children's Hospital —Boston, MA
- $15.00 - $63.19 an hour
- Temporary
- Hospital
- Adults
- Office
Part Time Patient Service Representative II
Optum —Norwood, MA
- $18 - $32 an hour
- 8 hour shift
- 18 years or older
- Pass drug screening
- Mid-level
- Paid training
Patient Services Representative
Codman Square Health Center Inc —Dorchester, MA
- $20.00 - $31.16 an hour
- Spanish
- Computer literacy
- Urgent Care
- Commuter assistance
- AD&D insurance
Quick Apply
Patient Care Representative
42 North Dental —Boston, MA
- $24 - $26 an hour
- Dental office
- HIPAA
- Entry level
Quick Apply
Admin Patient Experience Representative- ORL
Boston Children's Hospital —Boston, MA
- $19.83 - $33.55 an hour
- Full-time
- No experience needed
- Mid-level
- Clinic
7d
Patient Services Representative Team Lead
Codman Square Health Center Inc —Boston, MA
- $22.00 - $34.28 an hour
- Extended hours
- Computer literacy
- HIPAA
- Mid-level
Quick Apply
Patient Service Representative – BIDMC (40 Hours, Day shifts)
Beth Israel Lahey Health —Boston, MA
- $20.50 - $27.59 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
Patient Service Representative
Software Technology Inc —Boston, MA
- Full-time
- Surgery
- Hospital
- Word processing
Quick Apply
Registration Services Representative II
Newton-Wellesley Hospital —Newton, MA
- $19.81 - $28.30 an hour
- Part-time
- Hospital
- Customer service
- Administrative experience
- Opportunities for advancement
Quick Apply
12d
Telephonic Health Services Coordinator
Advanced Monitored Caregiving Inc. —Boston, MA
- $19 - $20 an hour
- Full-time
- Remote
- Mid-level
- Communication skills
- Under 1 year
Reception Desk Representative, Radiology
Beth Israel Lahey Health —Boston, MA
- $20.50 - $27.59 an hour
- Full-time
- Hospital
- Computer literacy
- English
Patient Representative I
Dana-Farber Cancer Institute —Boston, MA
- $41,200 - $46,500 a year
- Full-time
- Administrative experience
- High school diploma or GED
- Bachelor's degree
1d

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Patient Experience Representative- ORL Call Center

Boston Children's Hospital -
Boston, MA

Apply Now

Job Details

Full-time
$19.83 - $29.49 an hour

Qualifications

Writing skills
High school diploma or GED

Full Job Description

85679BR

Otolaryngology and Communication Enhancement

Job Posting Description

Position Summary:

Works under close supervision to provide administrative and customer service support within the Call Center, ensuring a positive patient and family experience through efficient coordination of scheduling, registration, and service-related inquiries. Performs a variety of administrative functions requiring foundational knowledge of hospital programs, services, and call center operations. Delivers professional, patient-centered service that supports departmental and organizational goals while actively contributing to continuous process improvement initiatives.

Key Responsibilities:

Provides excellent customer service to support departmental and hospital operations.
Responds to routine inquiries regarding policies, procedures, and patient care processes, escalating complex issues as needed.
Registers new patients and collaborates with providers and practices to support patient care coordination.
Provides front desk coverage as needed.
Collects and processes patient demographic, insurance, referral, and clinical information.
Ensures accurate documentation, billing entry, and insurance verification, including obtaining referrals and authorizations.
Collects and reconciles patient payments and maintains accurate financial records.
Schedules patient appointments and procedures across providers and departments.
Monitors daily schedules and coordinates patient flow to maximize efficiency and patient experience.
Answers, screens, and routes calls; records messages and escalates urgent matters appropriately.
Provides general clerical support, prepares forms and correspondence, manages medical records, and processes prescription refill requests.
Coordinates ancillary clinical and administrative services with internal departments.
Utilizes scheduling, billing, clinical, and office software systems, including Microsoft Office and phone systems.
Enrolls patients and caregivers in the patient portal.
Participates in departmental and organizational initiatives focused on continuous improvement.
Supports implementation of process and system enhancements.

Minimum Qualifications
Education:

High School Diploma/ GED

Experience:

No healthcare experience required - Basic customer service and computer skills.
Makes use of customer service knowledge to assist patients and families in resolving problems.
Conveys a positive demeanor when interacting with patients, families, and coworkers.
Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations.
Ability to work with diverse internal and external constituencies.
Demonstrates the ability to pay attention to detail and accuracy.

Schedule: Monday- Friday, 8:30a-5p with flexibility based on business needs. Hybrid after training.

This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years).

Status

Full-Time

Regular, Temporary, Per Diem

Regular

Standard Hours per Week

Pay Range

$19.83-$29.49 Hourly

Office/Site Location

Boston

Job Posting Category

Administration

Remote Eligibility

Part Remote/Hybrid

Apply Now

Refine Your Search

patient care representative jobs in boston, ma

Patient Experience Representative- ORL Call Center

Patient Experience Representative I- ORL

Customer Success Representative

Patient Experience Representative: 12:30-9pm M-F

Patient Access Representative Senior

Patient Services Representative, Primary Care

Patient Experience Representative (11:00pm-7:30am)

Patient Services Representative, Urgent Care

Temp- Patient Experience Representative I- Radiology

Part Time Patient Service Representative II

Patient Services Representative

Patient Care Representative

Admin Patient Experience Representative- ORL

Patient Services Representative Team Lead

Patient Service Representative – BIDMC (40 Hours, Day shifts)

Patient Service Representative

Registration Services Representative II

Telephonic Health Services Coordinator

Reception Desk Representative, Radiology

Patient Representative I

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