Top 33 Assistant manager hotel Jobs in Boston, Ma

Assistant Rooms Ops Manager (Front Desk)
Marriott International, Inc —Boston, MA
- $34.13 - $41.35 an hour
- Full-time
- No experience needed
- Mid-level
- Hotel
13d
Administrative Coordinator
Hilton —Boston, MA
- $28.33 an hour
- Part-time
- Word processing
- Office
- Hotel
11d
Group Rooms Coordinator
Omni Hotels & Resorts —Boston, MA
- $33.18 an hour
- Full-time
- Microsoft Excel
- Sales
- Inventory management
- Health insurance
- Paid time off
Quick Apply
Assistant Front Office Manager
The Colonnade Hotel —Boston, MA
- $65,000 - $70,000 a year
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Mid-level
Quick Apply
Taskforce - Front Office Manager
Hyatt Regency Boston/Cambridge —Cambridge, MA
- $80,000 - $90,000 a year
- Temporary
- Background check
- Microsoft Excel
- Inventory management
- Health insurance
- Dental insurance
3d
Reservations and Communications Agent
Four Seasons —Boston, MA
- $32.83 an hour
- Weekends as needed
- Writing skills
- English
- Residential
- Health insurance
- Dental insurance
Assistant Front Office Manager
Boston Harbor Hotel —Boston, MA
- $31.39 an hour
- Overtime
- Sales
- Writing skills
- Mid-level
7d
Assistant Front Desk Manager
Marriott Boston Quincy —Quincy, MA
- Weekends as needed
- Writing skills
- Mid-level
- Hotel
- Disability insurance
- Health insurance
Quick Apply
14d
Front Office Manager
Omni Hotels & Resorts —Boston, MA
- $70,000 - $85,000 a year
- Weekends as needed
- Mid-level
- Organizational skills
- Ability to stand for extended periods
Quick Apply
5d
Assistant General Manager
Hilton Garden Inn Boston/Logan —Boston, MA
- Weekends as needed
- Microsoft Excel
- English
- Windows
- Disability insurance
- Health insurance
Quick Apply
Asst. Front Office Manager
Studio Allston Hotel —Boston, MA
- $56,000 a year
- Overnight shift
- Word processing
- Mid-level
- Windows
Assistant Manager | Food and Beverage
Omni Hotels & Resorts —Boston, MA
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- Hotel
- Computer skills
Quick Apply
Assistant Front Desk Manager
Embassy Suites Boston at Logan Airport —Boston, MA
- $50,000 - $55,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
3d
Assistant Manager | The Sporting Club
Omni Hotels & Resorts —Boston, MA
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- Hotel
- Computer skills
- Health insurance
- Paid time off
Quick Apply
Director of Front Office
Omni Hotels & Resorts —Boston, MA
- $70,000 - $96,000 a year
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Supervising experience
Quick Apply
5d
Hotel Assistant Manager
Extended Stay America —Waltham, MA
- $25.63 - $26.03 an hour
- Full-time
- Writing skills
- Basic math
- English
- AD&D insurance
- Disability insurance
Quick Apply
Assistant Operations Manager (Leadership Development Program)
Residence Inn Boston Woburn —Woburn, MA
- $50,000 - $60,000 a year
- Extended hours
- Residential
- Hotel
- Bachelor's degree
- On-the-job training
- 401(k) matching
Quick Apply
11d
Front Office Manager
Wagner Hospitality Management / IRIS HOTEL BOSTON —Brookline, MA
- $55,000 - $62,000 a year
- Weekends as needed
- Mid-level
- 3 years
- Hotel
- Health insurance
- Dental insurance
Quick Apply
7d
Hotel Front Office Manager
The Crowne Plaza Boston Woburn —Woburn, MA
- $66,000 - $70,000 a year
- Weekends as needed
- Mid-level
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
11d
Bar Manager
Four Seasons —Boston, MA
- $85,490 - $89,115 a year
- Full-time
- Bar
- Writing skills
- Merchandising
- Paid holidays
- Health insurance

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Assistant Rooms Ops Manager (Front Desk)

Marriott International, Inc -
Boston, MA

Apply Now

Job Details

Full-time
$34.13 - $41.35 an hour
13 days ago

Qualifications

Employee relationship building

Full Job Description

Additional Information
Job Number26093392
Job CategoryRooms & Guest Services Operations
Location606 Congress St, Boston, Massachusetts, United States, 02210
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $34.13-$41.35 per hour
Bonus Eligible: Y

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Ensures employee recognition is taking place on all shifts.

Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Strives to improve service performance.

Collaborates with the Front Office Manager on ways to continually improve departmental service.

Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Serves as a role model to demonstrate appropriate behaviors.

Sets a positive example for guest relations.

Displays outstanding hospitality skills.

Empowers employees to provide excellent customer service.

Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Provides feedback to employees based on observation of service behaviors.

Handles guest problems and complaints effectively.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures compliance with all Front Office policies, standards and procedures.

Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Functions in place of the Front Office Manager in his/her absence.

Communicates critical information from pre- and post-convention meetings to the Front Office staff.

Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Apply Now

Refine Your Search

assistant manager hotel jobs in boston, ma

Assistant Rooms Ops Manager (Front Desk)

Administrative Coordinator

Group Rooms Coordinator

Assistant Front Office Manager

Taskforce - Front Office Manager

Reservations and Communications Agent

Assistant Front Office Manager

Assistant Front Desk Manager

Front Office Manager

Assistant General Manager

Asst. Front Office Manager

Assistant Manager | Food and Beverage

Assistant Front Desk Manager

Assistant Manager | The Sporting Club

Director of Front Office

Hotel Assistant Manager

Assistant Operations Manager (Leadership Development Program)

Front Office Manager

Hotel Front Office Manager

Bar Manager

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