Top 21 Call center manager Jobs in Boston, Ma

Associate Director, Vendor Management - Patient Services
Lenox Executive Search —Boston, MA
- $150,000 - $200,000 a year
- Temporary
- Hybrid work
- Office
- 3 years
- Bachelor's degree
Quick Apply
14d
Call Center Supervisor
Harbor Health Services, Inc. —Dorchester, MA
- $56,888 - $85,383 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
13d
Sr. Manager, Contact Center
Dana-Farber Cancer Institute —Brookline, MA
- $88,600 - $104,800 a year
- Full-time
- Hybrid work
- 6 years
- Administrative experience
- Bachelor's degree
Supervisor, Contact Center MA (Hybrid Schedule)
Eversource Energy Service Company —Westwood, MA
- $103,200 - $114,670 a year
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
6d
Contact Center Supervisor
The Brigham and Women's Hospital, Inc. —Westwood, MA
- $58,136 - $84,656 a year
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- Supervising experience
- Opportunities for advancement
Quick Apply
19h
Senior Service Manager
Wayfair —Boston, MA
- $98,963 - $119,263 a year
- Full-time
- Senior level
- Leadership
- Communication skills
Helpline Contact Center Supervisor
Health Resources in Action Inc —Boston, MA
- $57,000 - $64,000 a year
- Weekends as needed
- Microsoft Excel
- 5 years
- Writing skills
- Paid holidays
- Health insurance
11d
Call Center Supervisor
Renewal by Andersen | Esler Companies —Framingham, MA
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- US work authorization
- Communication skills
- Profit sharing
- Paid holidays
Call Center Manager
Rodenhiser Home Services Inc —Holliston, MA
- $75,000 - $105,000 a year
- Full-time
- 5 years
- Mid-level
- Residential
- AD&D insurance
- Paid holidays
Quick Apply
5d
Assistant Manager – Call Center 6PM-3AM
Encore Boston Harbor —Everett, MA
- $61,000 - $66,000 a year
- Full-time
- Computer literacy
- Basic math
- English
Quick Apply
Contact Center Operations and Transformation Functional Manager
Deloitte —Boston, MA
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
Team Manager - Customer Service
Arbella Insurance Group —Quincy, MA
- $68,000 - $73,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor's degree
- Paid time off
- Opportunities for advancement
Customer Experience & Service Transformation Advisory Manager
Accenture —Boston, MA
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
CSC Licensed Service Supervisor
Simply Business —Boston, MA
- $67,000 - $110,600 a year
- Full-time
- Analysis skills
- Mentoring
- 1 year
- Commuter assistance
- Disability insurance
Senior Product Manager (Contact Center Strategy)
Lendbuzz —Boston, MA
- $140,000 - $170,000 a year
- Full-time
- Remote
- Background check
- 5 years
- Office
Quick Apply
Customer Experience and Service Transformation Advisory Senior Manager (Products)
Accenture —Boston, MA
- $122,700 - $338,300 a year
- Full-time
- Computer Science
- 5 years
- Office
- Paid holidays
- Disability insurance
5d
Customer Experience & Service Transformation Management Advisory Consultant
Accenture —Boston, MA
- $59,100 - $205,800 a year
- Full-time
- Office
- Analysis skills
- Travel
- Paid holidays
- Disability insurance
22h
Director, Contact Center Technology
Zelis —Boston, MA
- $153,000 - $193,800 a year
- Full-time
- Computer Science
- 5 years
- Office
- Paid holidays
- Disability insurance
11d
Manager. Network Operations & UC Services
Boston College —Chestnut Hill, MA
- $127,950 - $159,950 a year
- Full-time
- Computer Science
- 8 years
- University
- Paid holidays
- Health insurance
3d
Supervisor, Food Services
The General Hospital Corporation —Boston, MA
- $27.95 - $40.70 an hour
- Weekends as needed
- Hospital
- Basic math
- English
- Opportunities for advancement
Quick Apply

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call center manager jobs near boston, ma

Associate Director, Vendor Management - Patient Services

Lenox Executive Search
Boston, MA

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Job Details

Temporary | Contract
$150,000 - $200,000 a year
14 days ago

Qualifications

Procurement
Operations transformation
Patient service
Patient experience leadership
Bachelor's degree
Project management experience in healthcare
Vendor relationship management
Contracts
Leading team collaboration initiatives
Vendor negotiation
Managing projects
Supplier relationship management (SRM)
Business requirements
Cross-functional team management

Full Job Description

Patient Support Vendor & Program Operations, Center of Excellence Location: Boston, MA (Hybrid – 3 days per week on-site)

Position summary:

Our Sponsor Pharmaceutical client is seeking a Associate Director to join the Patient Support Operations & Vendor Management Team within the US Patient Support Center of Excellence. This team supports Vertex North America Commercial’s Patient Support organizations, which assist patients living with Cystic Fibrosis, Sickle Cell Disease, Beta-thalassemia, and Acute Pain.

The Patient Support Operations & Vendor Management Team oversees patient support vendors, including those managing financial assistance programs, benefits investigations, prior authorizations, and travel programs. The team also collaborates with Specialty Pharmacy partners to ensure a seamless patient experience.

The Associate Director, Vendor Management is responsible for leading the strategy, oversight, and performance management of vendors supporting patient support programs. This role ensures external partners deliver high-quality services aligned with program goals, compliance requirements, patient experience expectations, and business objectives. The Associate Director will work cross-functionally with internal stakeholders including Patient Services, Market Access, Compliance, Legal, Finance, Commercial, Medical, and Operations to drive vendor accountability, operational excellence, and continuous improvement.

This individual will play a key role in managing vendor relationships across services such as hub operations, adherence programs, patient access support, reimbursement support, contact center services, and other patient-facing solutions.

This hybrid role requires 3 days per week on-site at the Boston office and reports to the

Director, Patient Support Operations & Vendor Management.

Key Responsibilities:

Vendor Strategy and Oversight

· Lead day-to-day and strategic oversight of vendors supporting patient support programs.

· Develop and maintain strong vendor governance models, including business reviews, performance scorecards, escalation pathways, and service-level expectations.

· Ensure vendors are operating in alignment with contractual obligations, business requirements, quality standards, and compliance expectations.

· Partner with internal stakeholders to evaluate vendor capabilities and support vendor selection, onboarding, and transition activities.

Performance Management

· Define, monitor, and report on key performance indicators (KPIs), service-level agreements (SLAs), and operational metrics.

· Identify performance gaps, risks, and process inefficiencies, and lead corrective and preventive action plans with vendors.

· Drive continuous improvement initiatives to enhance patient experience, operational efficiency, and program effectiveness.

· Conduct regular business reviews and present vendor performance insights and recommendations to leadership.

Cross-Functional Collaboration

· Serve as a primary liaison between internal teams and external vendors to ensure alignment on program objectives, timelines, and deliverables.

· Collaborate with Patient Services, Market Access, Commercial, Legal, Compliance, Privacy, Procurement, and Finance to support vendor-related initiatives.

· Translate business needs into clear vendor requirements and operational expectations.

· Support implementation of new programs, enhancements, and process changes impacting vendor operations.

Contract and Financial Management

· Partner with Procurement, Legal, and Finance to support contract development, amendments, renewals, and statement-of-work management.

· Monitor vendor budgets, invoices, and financial performance to ensure accurate forecasting and cost control.

· Assess vendor proposals and business cases to support investment decisions and operational planning.

Project Management and Implementation

· Lead cross-functional projects related to vendor operations, patient support program enhancements, and new service implementations.

· Develop project plans, timelines, milestones, and stakeholder communication plans to ensure successful execution.

· Coordinate internal and external stakeholders to manage deliverables, dependencies, risks, and issue resolution.

· Track project progress against scope, timeline, and budget, and provide regular status updates to leadership.

· Support change management activities associated with vendor transitions, new program launches, and process improvements.

· Drive accountability for project deliverables and ensure timely completion of action items across teams.

Compliance and Risk Management

· Ensure vendor activities comply with all applicable healthcare, privacy, legal, and regulatory requirements, as well as company policies and procedures.

· Support audit readiness and participate in vendor audits, inspections, and risk assessments as needed.

· Escalate issues appropriately and drive timely resolution of compliance, operational, or service-related concerns.

· Maintain documentation and governance practices required for effective oversight.

Qualifications:** Required

· Bachelor’s degree in business, healthcare administration, life sciences, or related field.

· 8+ years of experience in vendor management, patient services, market access, specialty pharmacy, reimbursement support, or related healthcare/pharmaceutical operations.

· Experience with vendor transitions, program launches, and operational transformation initiatives.

· 3+ years of experience in project leadership, or cross-functional leadership role.

· Demonstrated experience managing third-party vendors in a regulated healthcare or pharmaceutical environment.

· Strong knowledge of patient support program operations, including hub services, reimbursement support, access services, and patient engagement models.

· Experience developing and monitoring KPIs, SLAs, and vendor performance scorecards.

· Strong communication, negotiation, and relationship management skills.

· Proven ability to lead cross-functional initiatives and manage multiple priorities in a fast-paced environment.

Preferred

· Advanced degree (MBA, MPH, or related field).

· Experience in rare disease, specialty therapeutics, or complex patient support programs.

· Familiarity with regulatory and compliance requirements relevant to patient services and vendor oversight.

· Experience with vendor transitions, program launches, and operational transformation initiatives.

Core Competencies

· Strategic thinking

· Vendor governance and accountability

· Operational excellence

· Risk identification and mitigation

· Cross-functional collaboration

· Executive communication

· Analytical and data-driven decision-making

· Patient-centered mindset

Working Conditions / Travel

· Ability to travel periodically for vendor site visits, internal meetings, and business reviews, as needed.

· Hybrid work environment, depending on company policy and business needs.

Pay: $150,000.00 - $200,000.00 per year

Experience:

Patient Services: 8 years (Required)

Work Location: Hybrid remote in Boston, MA 02117

Quick Apply

Refine Your Search

call center manager jobs in boston, ma

Associate Director, Vendor Management - Patient Services

Call Center Supervisor

Sr. Manager, Contact Center

Supervisor, Contact Center MA (Hybrid Schedule)

Contact Center Supervisor

Senior Service Manager

Helpline Contact Center Supervisor

Call Center Supervisor

Call Center Manager

Assistant Manager – Call Center 6PM-3AM

Contact Center Operations and Transformation Functional Manager

Team Manager - Customer Service

Customer Experience & Service Transformation Advisory Manager

CSC Licensed Service Supervisor

Senior Product Manager (Contact Center Strategy)

Customer Experience and Service Transformation Advisory Senior Manager (Products)

Customer Experience & Service Transformation Management Advisory Consultant

Director, Contact Center Technology

Manager. Network Operations & UC Services

Supervisor, Food Services

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