Top 185 Help desk support Jobs in Boston, Ma

Veracross Student Information System Data Specialist
International School of Boston —Cambridge, MA
- $70,000 - $100,000 a year
- Full-time
- School experience
- English
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Support Engineer/Field Technician
Velonex Technologies —Boston, MA
- $30 - $34 an hour
- Full-time
- Hybrid work
- Google Workspace
- Ability to walk for extended periods
- Mid-level
- Mileage reimbursement
- Health insurance
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IT Incident and Reporting Manager
Yoh, A Day & Zimmermann Company —Boston, MA
- $40 - $46 an hour
- Contract
- University
- Organizational skills
- Fair chance
- Health savings account
- Disability insurance
Quick Apply
10d
DESKTOP SUPPORT TECHNICIAN
Ci Design, Inc. —Boston, MA
- $55,000 a year
- Weekends as needed
- Office
- Residential
- Communication skills
- Commuter assistance
- Paid holidays
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Service Desk Analyst
The Boston Beer Company —Boston, MA
- $30 - $50 an hour
- Full-time
- Continuous improvement
- Fair chance
- 1 year
- Wellness program
- Employee stock purchase plan
Quick Apply
IT Support-Tier I Technician - Herb Chambers
Asbury —Brookline, MA
- $30 - $35 an hour
- Full-time
- Dealership
- 5 years
- Mid-level
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IT Help Desk Specialist (Boston)
Lendbuzz —Boston, MA
- $70,000 - $85,000 a year
- Full-time
- Background check
- Google Workspace
- Computer science
Quick Apply
Service Desk Support Engineer
M.S. Walker Inc. —Norwood, MA
- $60,000 - $80,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Research
- Disability insurance
- Health insurance
Quick Apply
13d
IT Helpdesk Specialist
Earnix —Boston, MA
- $85,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Windows
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IT Desktop Support Specialist
Charles River Analytics —Cambridge, MA
- $55,000 - $75,000 a year
- Hybrid work
- Mid-level
- Office
- Windows
- Free parking
- Paid parental leave
8d
Helpdesk Level 1 & 2 (Contract Position)
CyberFire IT Solutions —Lexington, MA
- $30 - $40 an hour
- Contract
- Hybrid work
- Mid-level
- Office
- Windows
Quick Apply
2d
Desktop Support Specialist/Helpdesk
Rockland Federal Credit Union —Canton, MA
- $28.80 - $29.50 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Profit sharing
- AD&D insurance
Quick Apply
IT Help Desk
Wipro Limited —Boston, MA
- $45,000 - $121,000 a year
- Pass drug screening
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
1d
Tier 2 Support Representative (Boston, MA)
HqO —Boston, MA
- $71,000 - $79,000 a year
- Full-time
- Hybrid work
- English
- Mid-level
- Office
- Commuter assistance
- Paid parental leave
Quick Apply
Desktop IT Support Technician
MAK Technologies —Cambridge, MA
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
Quick Apply
9d
IT Helpdesk Support Specialist
JVS Boston —Boston, MA
- $65,000 - $70,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Quick Apply
IT On-Site Support Technician
WSP —Boston, MA
- $57,800 - $90,000 a year
- Computer Science
- Writing skills
- Mid-level
- Paid parental leave
- Disability insurance
Technology Support Technician (40 hours/12 months), ICTS
Cambridge Public Schools —Cambridge, MA
- $81,538 - $91,180 a year
- Online Application
- Classroom
- Research
- Mid-level
IT Service Desk Analyst
CarGurus —Boston, MA
- $52,000 - $66,000 a year
- Hybrid work
- Google Workspace
- Research
- Mid-level
- Food provided
Help Desk Support Agent
MassCA —Walpole, MA
- Extended hours
- Bilingual
- School experience
- Google Workspace
3d

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Veracross Student Information System Data Specialist

International School of Boston -
Cambridge, MA

Quick Apply

Job Details

Full-time
$70,000 - $100,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Retirement plan

Qualifications

Teamwork
English
Bachelor's degree
Process management

Full Job Description

Overview

The Veracross Student Information System Data Specialist oversees the operation, configuration, data integrity, reporting, and user support of the School’s Veracross/Axiom Student Information System. This position serves as the primary point of contact for SIS-related requests, data projects, reporting needs, user permissions, workflows, integrations, and vendor support.

The Veracross Student Information System Data Specialist works closely with faculty, staff, administrators, families, and external partners to ensure accurate data, efficient processes, timely issue resolution, and effective use of the system across the school. This position supports the ongoing improvement of SIS-related workflows and helps ensure that school data is accurate, secure, accessible to appropriate users, and aligned with institutional needs.

Duties and ResponsibilitiesSIS Administration and Data Management

Administer and maintain the Veracross/Axiom Student Information System, including system settings, user accounts, roles, permissions, portals, forms, workflows, reports, exports, and related configurations.
Serve as the primary point of contact for Veracross-related questions, support requests, data needs, and system issues.
Maintain the accuracy, consistency, and integrity of student, family, faculty/staff, enrollment, attendance, scheduling, grading, transcript, and demographic data.
Conduct regular data audits and coordinate with appropriate departments to identify and resolve data inconsistencies, duplicate records, outdated information, and workflow gaps.
Support annual and recurring SIS processes, including enrollment cycles, school-year rollover, scheduling, grading/reporting periods, attendance processes, transcript preparation, and portal updates.
Ensure SIS access and data practices align with school policies, data privacy expectations, and appropriate role-based access standards.

Reporting, Workflows, and Process Improvement

Create, modify, maintain, and troubleshoot reports, queries, exports, data lists, and dashboards to support academic, administrative, enrollment, operational, and leadership needs.
Review data and reporting requests from users and stakeholders to determine scope, timeline, feasibility, and appropriate solutions.
Identify opportunities to improve SIS workflows, reporting efficiency, data-entry practices, and cross-departmental processes.
Document SIS procedures, common workflows, reporting processes, and data standards to promote consistency and continuity.
Prepare for Veracross/Axiom module expansions or system changes by reviewing requirements, studying available functionality, and advising appropriate stakeholders.

User Support and Training

Provide Veracross-related technical support and assistance to faculty, staff, administrators, and families in a timely and professional manner.
Assist with Help Desk tickets related to Veracross, SIS data, portals, reports, forms, permissions, and related school data systems.
Provide end-user training, documentation, and guidance to support effective and consistent use of Veracross.
Communicate clearly with users of varying technical skill levels and provide written and/or verbal updates to management as required.
Work collaboratively with departments to understand user needs, clarify data requirements, and support effective use of SIS tools.

Vendor, Integration, and Project Support

Serve as the primary liaison with Veracross support for system issues, troubleshooting, escalations, enhancement requests, and product feedback.
Work with vendors and internal stakeholders to resolve problems efficiently and escalate issues when appropriate.
Support integrations between Veracross and related school systems, including Finalsite and other platforms as assigned.
Assist with vendor reviews, contract discussions, renewals, and service evaluations as requested.
Participate in SIS-related projects, system improvements, module implementations, data migrations, and process changes.
Make independent decisions within the scope of established school policies, stakeholder requirements, and the IT Director's direction.

Professional Responsibilities and Other Duties

Ensure compliance with applicable School Information Technology policies, standards, and data privacy practices.
Stay current with Veracross functionality, SIS best practices, school data management practices, and relevant professional development opportunities.
Participate in educational opportunities, read professional publications, maintain professional networks, and engage in relevant professional organizations as appropriate.
Create and manage email accounts for faculty, staff, and students.
Provide related IT or data systems support as directed and assigned by the IT Director.

Skills and Qualifications

Bachelor’s degree in information systems, educational technology, data management, school administration, or a related field preferred.
Three to five years of relevant experience administering a Student Information System, school database, or cloud-based administrative platform preferred; Veracross experience strongly preferred.
Strong understanding of school data workflows, including student records, family records, enrollment, attendance, grades, schedules, transcripts, portals, and annual rollover processes.
Demonstrated ability to maintain data accuracy, consistency, and integrity across multiple departments, user groups, and data-entry points.
Experience managing user accounts, roles, permissions, security settings, forms, workflows, reports, exports, and system configuration within a cloud-based platform.
Strong analytical and problem-solving skills, with the ability to troubleshoot system issues, identify data inconsistencies, and improve administrative processes.
Excellent communication, training, and documentation skills, with the ability to support faculty, staff, administrators, families, vendors, and external partners.
Strong judgment, discretion, professionalism, and commitment to confidentiality, student data privacy, and responsible handling of sensitive school, student, family, and employee information.
Strong organizational and project management skills, with the ability to manage multiple priorities, deadlines, recurring data cycles, and cross-departmental requests.
Comfort working in a highly collaborative school environment and an appreciation for working within a multilingual, multicultural school community.
Strong command of English required; proficiency in French preferred.

Pay: $70,000.00 - $100,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Paid time off
Parental leave
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

help desk support jobs in boston, ma

Veracross Student Information System Data Specialist

Support Engineer/Field Technician

IT Incident and Reporting Manager

DESKTOP SUPPORT TECHNICIAN

Service Desk Analyst

IT Support-Tier I Technician - Herb Chambers

IT Help Desk Specialist (Boston)

Service Desk Support Engineer

IT Helpdesk Specialist

IT Desktop Support Specialist

Helpdesk Level 1 & 2 (Contract Position)

Desktop Support Specialist/Helpdesk

IT Help Desk

Tier 2 Support Representative (Boston, MA)

Desktop IT Support Technician

IT Helpdesk Support Specialist

IT On-Site Support Technician

Technology Support Technician (40 hours/12 months), ICTS

IT Service Desk Analyst

Help Desk Support Agent

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