Top 28 Remote technical support Jobs in Boston, Ma

Customer Technical Support Specialist
Copyright Clearance Center —Cambridge, MA
- $50,000 - $55,000 a year
- Full-time
- Remote
- Research
- Mid-level
- Windows
12d
IT Support Representative (Local Candidates Preferred)
LinQ Global Group —Boston, MA
- Call employer
- Remote
- Bilingual
- Children
- Organizational skills
Customer Support Specialist
1stdibs.com —Boston, MA
- $24.50 - $27.00 an hour
- Remote
- Spanish
- 1 year
- Communication skills
- Commuter assistance
- Paid parental leave
Quick Apply
Technical Support Engineer
Symbotic LLC —Wilmington, MA
- $71,000 - $97,900 a year
- Full-time
- Remote
- Mid-level
- 3 years
- SQL
- Health insurance
- Dental insurance
12d
Technical Support Specialist, L2
Interra Health —Boston, MA
- $60,000 - $85,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Mentoring
- Paid parental leave
- Health savings account
Customer Support Specialist
Intelligent Relations —Boston, MA
- Remote
- English
- Mid-level
- 3 years
- Paid holidays
- Opportunities for advancement
Support Engineer
VibeIQ Inc. —Boston, MA
- Full-time
- Remote
- Merchandising
- Mid-level
- 3 years
- Paid parental leave
- Paid holidays
6d
Technical Support Engineer, PACS - US
DeepHealth —Boston, MA
- Full-time
- Remote
- Mid-level
- Windows
- 3 years
Quick Apply
Network Support Technician
Sherpa 6 —Natick, MA
- $90,000 - $130,000 a year
- Remote
- Background check
- Azure
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Technical Support Engineer, PACS
Deephealth —Somerville, MA
- $73,000 - $100,000 a year
- Full-time
- Remote
- System design
- Mid-level
- Windows
Customer Support Engineer
Contentsquare —Boston, MA
- $70,000 - $80,000 a year
- Weekends as needed
- Remote
- English
- Mid-level
- SQL
- Paid time off
Quick Apply
14d
Product Support Engineer
ROI Solutions —Medford, MA
- $95,000 - $110,000 a year
- Full-time
- Remote
- Organizational skills
- Senior level
- Communication skills
8d
Service & Support Technician
FoodTec Solutions —Needham, MA
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- 1 year
- Profit sharing
- Paid holidays
Quick Apply
8d
Technical Account Specialist
Interra Health —Boston, MA
- $43,000 - $56,500 a year
- Full-time
- Remote
- Mid-level
- Associate's degree
- 2 years
- Paid parental leave
- Health savings account
Technical Support Engineer
Tower Numerics Inc. —Lexington, MA
- Remote
- Classroom
- Bachelor of Science
- Mid-level
Technical Services Engineer
DeepHealth —Boston, MA
- $90 - $110 a day
- Full-time
- Remote
- 5 years
- Windows
- Analysis skills
Quick Apply
Technical Service Engineer
Deephealth —Somerville, MA
- $100,000 - $110,000 a year
- Full-time
- Remote
- 5 years
- Windows
- Analysis skills
Technical Control Engineer
Symbotic LLC —Wilmington, MA
- $71,000 - $97,900 a year
- Full-time
- Remote
- Driver's License
- Continuous improvement
- Travel
- Health insurance
- Dental insurance
12d
Payment Training Manager
Cohere Health —Boston, MA
- $105,000 - $118,000 a year
- Remote
- HIPAA
- English
- 8 years
- Paid parental leave
- Health savings account
Quick Apply
Technical Trainer
Deephealth —Somerville, MA
- $77,000 - $100,000 a year
- Full-time
- Remote
- 5 years
- Mid-level
- SQL
11d

I want to receive the latest job alert for remote technical support in boston, ma

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

remote technical support jobs near boston, ma

Customer Technical Support Specialist

Copyright Clearance Center -
Cambridge, MA

Apply Now

Job Details

Full-time
$50,000 - $55,000 a year
12 days ago

Qualifications

Phone communication
Research
Windows
Technical Proficiency
Client interaction via phone calls

Full Job Description

The Customer Technical Support Specialist will have a broad knowledge of Internet technology, software applications and or computer hardware and a strong desire to provide outstanding customer support to our premier client base. You will utilize your strong communication and superior problem-solving skills to quickly and accurately respond to a wide variety of client inquiries from global information professionals & users of CCC’s rights and content delivery services. You will use and support a wide range of technology applications used in managing content, document delivery and copyright licenses. This is a great opportunity for self-motivated professional with an aptitude for technology and a strong desire to work in a client-facing role. In this role, you will work with leading-edge software and support some of the most highly respected companies from a variety of industries around the world.

The selected candidate may work in our Danvers, MA headquarters, or work remotely in the Eastern time zone.

Compensation range: $50,000 - $55,000

Other compensation: Performance bonus eligible

The actual salary offer to the successful candidate will be based on job-related education, training, licensure, certifications, related experience and other related factors.

What you will be doing:

Ensure quality handling and resolution of calls and emails and provide solutions to meet established business objectives and improve the customer experience
Maintain on-going technical expertise in several applications including CCC’s proprietary software, RightFind Enterprise, and act as a global product resource to the Operations, Customer Service, and Implementation teams
Use your knowledge of software and systems to assist customers with technical questions and issues
Research, troubleshoot, diagnose, and resolve reported issues or escalate to the Development team as necessary
Complete customer-requested configuration changes within custom software solutions
Confirm customer understanding of CCC’s solution and provide additional customer education and training as needed
Recognize, document, and inform the manager regarding trends in customer calls and emails
Through empathy, compassion, and understanding deliver exceptional customer service at all times

Requirements:

1-3 years’ experience supporting customer facing software or a bachelor’s degree in a technical field required
Interest and ability to grow in the role to increase your product and technical knowledge to support more complex inquiries
Excellent verbal and written communication skills; impressive telephone etiquette and the ability to elicit callers’ needs with speed and confidence, while also exhibiting composure and politeness
Strong aptitude for problem solving, exploring, and learning new technology - is solutions oriented
Knowledge of advanced features in IE, Safari, Chrome, and Mozilla browsers
Extraordinary attention to detail and follow-through along with the ability to multitask on a regular basis
Consistently address complex client needs while demonstrating innovation and sound judgment in decision making
A working knowledge of Windows and Mac operating systems as well as experience working with Salesforce, C#, and or HTML.

A pioneer in voluntary collective licensing, CCC is a leading information solutions provider to organizations around the world. CCC works to advance copyright, accelerate knowledge, and power innovation. CCC helps organizations harness the power of data, AI, and machine learning to drive strategic decision-making, grow their businesses, and gain competitive advantage.

When you join CCC, you become part of a dynamic organization strengthened by our community. We care about our team members and clients. We strive to create advanced technology in a vibrant, innovative culture. CCC provides excellent benefits.

CCC is an Equal Opportunity, Individuals with Disabilities and Protected Veterans Affirmative Action Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and/or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and/or veteran status, and any other characteristic protected by applicable law.

If you need accommodation for any part of the employment process because of disability, please let a member of our HR Department know the nature of your request.

Apply Now

Refine Your Search

remote technical support jobs in boston, ma

Customer Technical Support Specialist

IT Support Representative (Local Candidates Preferred)

Customer Support Specialist

Technical Support Engineer

Technical Support Specialist, L2

Customer Support Specialist

Support Engineer

Technical Support Engineer, PACS - US

Network Support Technician

Technical Support Engineer, PACS

Customer Support Engineer

Product Support Engineer

Service & Support Technician

Technical Account Specialist

Technical Support Engineer

Technical Services Engineer

Technical Service Engineer

Technical Control Engineer

Payment Training Manager

Technical Trainer

I want to receive the latest job alert for remote technical support in boston, ma

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected