Top 360 Technical support Jobs in Boston Ma

Senior IT Support Engineer
A Fast Growing AI Robotics Company —Cambridge, MA
- $55 - $65 an hour
- Full-time
- Google Workspace
- 5 years
- Office
- Commuter assistance
- Disability insurance
Quick Apply
Investor Engagement Support Analyst
KBW Financial Staffing & Recruiting —Boston, MA
- $60.00 - $67.50 an hour
- Hybrid work
- 5 years
- SQL
- Senior level
Quick Apply
13d
Technical Support Specialist
Vaisala —Boston, MA
- $70,000 - $80,000 a year
- On call
- Background check
- Mid-level
- Office
- Paid holidays
- Disability insurance
IT Site Support Specialist
Haemonetics Corp. —Boston, MA
- $68,200 - $116,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Employee stock purchase plan
- Paid holidays
Technical Support & Integration Associate
American Ancestors —Boston, MA
- $35 an hour
- Full-time
- Azure
- Mid-level
- Office
- Paid holidays
- Health insurance
Tier 2 Support Representative (Boston, MA)
HqO —Boston, MA
- $71,000 - $79,000 a year
- Full-time
- Hybrid work
- English
- Mid-level
- Office
- Commuter assistance
- Paid parental leave
Quick Apply
IT Helpdesk Specialist
Earnix —Boston, MA
- $85,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
Integrations & Technical Support Specialist (Remote)
ezCater, Inc —Boston, MA
- $70,350 - $92,400 a year
- Hybrid work
- Background check
- Mid-level
- Travel
- Paid holidays
- Disability insurance
Quick Apply
Technical Support Engineer, PACS
Deephealth —Somerville, MA
- $73,000 - $100,000 a year
- Full-time
- Remote
- System design
- Mid-level
- Windows
Technical Support Technician I
Massachusetts Water Resources Authority —Chelsea, MA
- $68,630.80 - $100,936.63 a year
- Full-time
- Hybrid work
- Computer Science
- Word processing
- Office
Quick Apply
10d
Technical Support Specialist - CNY Campus
BioMEMS Resource Center —Charlestown, MA
- Mid-level
Support Technician
MOTU, Inc. —Cambridge, MA
- Full-time
- Office
- Windows
- Bachelor's degree
IT Support Analyst - Must reside in the Boston area
Lumanity —Boston, MA
- $55,000 - $75,000 a year
- Hybrid work
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
Customer Support Specialist
Intelligent Relations —Boston, MA
- English
- Mid-level
- 3 years
- Paid holidays
- Opportunities for advancement
Technical Support Specialist, IT Solutions
Werfen —Bedford, MA
- $80,000 - $100,000 a year
- Weekends as needed
- Computer Science
- English
- Mid-level
- Health insurance
- Dental insurance
Customer Technical Support Specialist
Copyright Clearance Center —Cambridge, MA
- $50,000 - $55,000 a year
- Full-time
- Remote
- Research
- Mid-level
- Windows
Technical Support - M365
Performix —Boston, MA
- Contract
- Microsoft Outlook
- Mid-level
- Windows
Technical Support Specialist
Werfen —Bedford, MA
- $80,000 - $95,000 a year
- Weekends as needed
- Mid-level
- Windows
- Bachelor's degree
- Health insurance
- Dental insurance
IT Senior Technician
City of Cambridge, MA —Cambridge, MA
- $42.39 - $48.22 an hour
- Weekends as needed
- 5 years
- Mid-level
- Office
3d
Technical Account Specialist
Interra Health —Boston, MA
- $43,000 - $56,500 a year
- Full-time
- Remote
- Mid-level
- Associate's degree
- 2 years
- Paid parental leave
- Health savings account

I want to receive the latest job alert for technical support in boston ma

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support jobs near boston ma

Senior IT Support Engineer

A Fast Growing AI Robotics Company
Cambridge, MA

Quick Apply

Job Details

Full-time | Contract
$55 - $65 an hour

Benefits

Commuter assistance
Disability insurance
401(k)
Flexible spending account
Life insurance

Qualifications

Jira
Asset management
Endpoint Security
Cloud identity and access management (IAM)
Zero Trust security
Knowledge management
Google Workspace
Mobile device support
Okta
Linux support
Wireless networking
Ansible
Wireless access points
Startup experience
Tooling
CrowdStrike Falcon
Google Meet
ISO standards
5 years
Infrastructure as Code (IaC)
Operations coordination
iOS
AI tools proficiency
Zoom
SOC 2
Windows
Android
Network infrastructure
Bash
Information security compliance

Full Job Description

HireArt is helping our client find a Senior IT Support Engineer to own the end-user IT experience across device lifecycle management, identity and access, conference room technology, and Tier 1/2 support.

In this role, you’ll help shape onboarding, device management, service desk operations, and workplace technology processes while delivering high-quality support across Linux, macOS, Windows, iOS, and Android environments. This is a hands-on, customer-facing role for someone who takes ownership, continuously improves processes, and thrives in fast-paced technical environments.

The ideal candidate is proactive, highly organized, technically versatile, and passionate about delivering exceptional user support experiences.

As a Senior IT Support Engineer, you'll:

Own end-to-end onboarding and offboarding processes, including device provisioning, account setup, access management, hardware recovery, and secure deprovisioning.
Provide Tier 1/2 support for devices, accounts, productivity tools, connectivity, conference room technology, and end-user systems across Linux, macOS, Windows, iOS, and Android environments.
Manage device lifecycle operations, including procurement, imaging, shipping, inventory management, refreshes, MDM enrollment, and secure asset disposal.
Support and improve conference room and A/V systems, including meeting support, troubleshooting, new room buildouts, and vendor coordination.
Maintain ticket queue health, SLA performance, documentation, runbooks, and user-facing knowledge base content.
Coordinate with external IT vendors, contractors, and service providers to support operational needs and escalations.
Partner cross-functionally on IT infrastructure, identity management, networking, security tooling, and operational improvement initiatives.
Identify process gaps and drive continuous improvement across onboarding, asset management, ticket workflows, documentation, and user support operations.
5+ years of experience in end-user IT support with progressive ownership and operational responsibility
Hands-on support experience across Linux, macOS, and Windows environments
Proficiency supporting iOS and Android devices
Familiarity with MDM platforms such as Fleet, JumpCloud, Intune, or JAMF
Knowledge of identity and access management platforms, including Okta, JumpCloud, or Azure AD/Entra ID
Proficiency administering Google Workspace and supporting productivity tooling
Familiarity with ITSM platforms such as ServiceNow, Jira Service Management, or Freshservice
Working knowledge of networking concepts including DHCP, DNS, VLANs, VPNs, Wi-Fi, and firewall fundamentals
Familiarity with virtualization platforms such as VMware or Proxmox
Ability to perform light scripting or automation using Bash, PowerShell, or Python
Strong troubleshooting, communication, documentation, and organizational skills
Ability to work independently in fast-paced environments while delivering excellent end-user support
Ability to lift up to 40 lbs. and work within office, lab, network closet, and infrastructure environments
Ability to travel occasionally to support office operations, buildouts, or hardware deployments

Preferred Qualifications:

Background supporting highly technical engineering organizations such as robotics, AI, embedded systems, or ML teams
Familiarity with Cisco Meraki, Fortigate, or similar networking platforms
Knowledge of conference room A/V systems and collaboration platforms such as Google Meet, Zoom Rooms, Pexip, Logitech, Crestron, or Poly
Familiarity with CrowdStrike or modern endpoint security platforms
Familiarity with AWS or other cloud infrastructure platforms
Knowledge of infrastructure automation or infrastructure-as-code tooling such as Terraform, Pulumi, or Ansible
Familiarity with zero-trust networking or remote access tools such as Tailscale
Background supporting environments aligned with SOC 2, ISO 27001, or similar compliance standards
Experience working in startup or high-growth technology environments
Familiarity with AI productivity tools such as Claude, ChatGPT, or Gemini

Benefits:

Pre-tax commuter benefits
Employer (HireArt) subsidized Healthcare Benefits
Flexible Spending Account for healthcare-related costs
HireArt covers all costs for short- and long-term disability and life insurance
401k package

Commitment: This is a full-time, 12-month contract position staffed via HireArt. This position will be onsite and available to candidates who are local to the Cambridge, MA area.

HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.

Quick Apply

Refine Your Search

technical support jobs in boston ma

Senior IT Support Engineer

Investor Engagement Support Analyst

Technical Support Specialist

IT Site Support Specialist

Technical Support & Integration Associate

Tier 2 Support Representative (Boston, MA)

IT Helpdesk Specialist

Integrations & Technical Support Specialist (Remote)

Technical Support Engineer, PACS

Technical Support Technician I

Technical Support Specialist - CNY Campus

Support Technician

IT Support Analyst - Must reside in the Boston area

Customer Support Specialist

Technical Support Specialist, IT Solutions

Customer Technical Support Specialist

Technical Support - M365

Technical Support Specialist

IT Senior Technician

Technical Account Specialist

I want to receive the latest job alert for technical support in boston ma

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected