Our Mission:
Hearth is a non-profit organization dedicated to the elimination of homelessness among the elderly. This mission is accomplished through a unique blend of prevention, placement, and housing programs all designed to help elders find and succeed in homes of their own. To this end, all housing operated by Hearth provides a creative array of supportive services that assist residents to age with dignity, regardless of their special medical, mental health, or social needs. Hearth believes these goals are best accomplished through respect for elders and staff, with the desire to see both achieve their highest degree of potential.
Overview:
The Front Desk Representative plays a crucial role in maintaining a safe, clean, and welcoming environment for all building tenants at Hearth at Four Corners. Reporting directly to the Program Manager, the incumbent is responsible for ensuring the security of the building, providing excellent customer service to tenants and visitors, and responding effectively to emergency situations. This position requires strong communication skills, attention to detail, and a commitment to creating a positive living experience for residents.
Pay Rate: $17.00 per hour
Pay Transparency:
This is the fixed hourly rate for this position if hired to work in Massachusetts. The compensation is not part of a range and is set based on the requirements of the role.
Available Shift:
Saturday and Sunday: 4pm-12midnight
Major Functions:
- Maintain a positive, welcoming, service-oriented environment for all individuals entering Hearth at Four Corners.
- Staff the front desk, answer phones, and check in visitors in a courteous and professional manner.
- Monitor security cameras to maintain the security of the building and respond promptly to any security concerns.
- Assist tenants with general tasks as needed, such as helping with doors, elevators, bags, cabs, or lockouts.
- Respond as necessary to emergency situations, following established protocols and procedures.
- Coordinate communication among tenants and staff to ensure smooth operations and address any issues or concerns promptly.
Duties and Responsibilities:
Front Desk Coverage:
- Answer phones, transfer calls, or record messages as required.
- Check messages on the main phone line regularly and route them to the appropriate staff.
- Greet and direct visitors entering and leaving the building courteously and professionally, ensuring they sign in and out of the visitor's logbook.
- Maintain a front desk shift log with pertinent information on an hourly or as-needed basis.
Tenant Interaction:
- Listen to and assist tenants with simple tasks or direct them to the appropriate staff member for assistance.
- Report any noticeable differences in tenant moods or behavior to the appropriate personnel.
- Use supportive, proactive, and interactive techniques in relating to tenants to foster a positive environment.
Security/Emergency Response:
- Monitor building security by observing front desk security cameras and promptly addressing any security concerns.
- Monitor the safety of common areas and take appropriate action in the event of emergencies or safety hazards.
Qualifications:
- High school diploma or equivalent required; additional training in security, customer service, or related fields preferred.
- Previous experience in a customer service or security-related role preferred.
- Strong communication and interpersonal skills, with the ability to interact effectively with diverse individuals.
- Ability to remain calm and composed under pressure and respond quickly and effectively in emergency situations.
- Familiarity with security systems and protocols preferred.
- Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
Shift Days and Timing
- Saturdays and Sundays, Evening Shift(4pm-12am)
Benefits
- Earned Sick Time
Physical Requirements:
- Able to infrequently push, pull and lift objects or equivalent weights of no more than 20 pounds.
- Able to constantly perform simple and complex motor skills such as standing, walking, bending, reaching, writing, etc.
- Able to frequently perform tasks, which require hand to eye coordination: locking and unlocking doors, operating envelopes, etc.
- Able to stand and walk for prolonged periods of time.
- Constantly able to read small type and handwriting with or without corrective lenses.
- Constantly able to hear normal sounds with some background of noise as in answering phones; to distinguish sounds such as voice patterns.
- Able to vocalize and communicate verbally with others.
Health Requirements
To promote a healthy and safe workplace, Hearth strongly encourages all employees to stay up to date with COVID-19 and Influenza (flu) vaccinations. Individuals who choose not to be vaccinated may complete a declination form or request an exemption. Must follow Hearth’s mitigation guidelines in accordance with organizational policy, subject to current state requirements.
Equal Employment Opportunity (EEO) Statement
Hearth is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We strongly encourage applications from individuals of all backgrounds who are passionate about advancing our mission to end elder homelessness.
Americans with Disabilities Act (ADA) Statement
Hearth is committed to providing reasonable accommodations to qualified individuals with disabilities in the application and employment process. If you require an accommodation to apply for a position or to perform the essential functions of a role.
Job Type: Part-time
Pay: $17.00 per hour
Ability to Commute:
- Boston, MA 02118 (Required)
Work Location: In person
