Top 33 Call center quality analyst Jobs in Bothell, Wa

Business Systems Analyst - Revenue Cycle
Swedish Health Services —Seattle, WA
- $41.81 - $64.91 an hour
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Fair chance
- Paid parental leave
- Paid holidays
Applications Analyst 2 – Epic Patient Access Applications
University of Washington —Seattle, WA
- $97,020 - $120,804 a year
- Weekends as needed
- Computer Science
- Mid-level
- 3 years
- 403(b) matching
- Paid holidays
4d
Senior Quality Analyst - Clinical Quality Investigations
Swedish Health Services —Seattle, WA
- $47.05 - $73.04 an hour
- Full-time
- Nursing
- Hospital
- Master's degree
- Paid parental leave
- Paid holidays
11d
Epic Applications Analyst 3 - ASAP
University of Washington —Seattle, WA
- $108,720 - $135,552 a year
- Full-time
- Computer Science
- Mid-level
- Bachelor's degree
- 403(b) matching
- Paid holidays
Epic Research Application Analyst 3
University of Washington —Seattle, WA
- $120,000 - $165,000 a year
- Full-time
- Computer Science
- Mid-level
- Bachelor's degree
- 403(b) matching
- Paid holidays
Senior Systems Analyst - Enterprise Applications
City of Renton —Renton, WA
- $112,920 - $137,448 a year
- Weekends as needed
- Hybrid work
- Background check
- Computer Science
- Office
- Paid holidays
- Disability insurance
Senior AI Engineer (*3-Year LTE)
The Bill & Melinda Gates Foundation —Seattle, WA
- $186,400 - $288,800 a year
- Full-time
- Background check
- Azure
- System design
- Paid holidays
- Health insurance
Financial Analyst or Senior Financial Analyst – West Michigan | Full Relocation Package Offered
Augmentis —Seattle, WA
- $90,000 - $135,000 a year
- Full-time
- Oracle
- Mid-level
- Office
- Relocation assistance
- Health insurance
Quick Apply
4d
Salesforce Analyst
Paradigm Treatment Centers —Seattle, WA
- $80,000 - $90,000 a year
- System design
- HIPAA
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
9d
Critical Incident Communications, Senior Specialist
Salesforce —Bellevue, WA
- $94,000 - $142,300 a year
- Weekends as needed
- AWS
- Senior level
- 4 years
- Paid parental leave
- Disability insurance
9d
Service Desk Analyst
Acorn Technology Services —Seattle, WA
- $26 - $32 an hour
- Full-time
- Background check
- Computer science
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
2d
Principal, Capital Controls & Planning Lead
Ares Management —Bellevue, WA
- $250,000 - $275,000 a year
- Full-time
- Microsoft Office
- Finance
- Analysis skills
- Commuter assistance
- Health savings account
PACS and Enterprise Imaging Administrator
Valley Medical Center —Renton, WA
- $78,425 - $117,637 a year
- Full-time
- Computer Science
- Mid-level
- Office
Software Engineering Manager (Data Engineering)
McKinstry —Seattle, WA
- $110,790 - $190,700 a year
- On call
- Computer science
- Computer Science
- Office
- Profit sharing
- Commuter assistance
Senior Software Engineer | Cloud
ExtraHop —Seattle, WA
- $150,000 - $180,000 a year
- On call
- Remote
- Computer science
- 6 years
- Computer Science
- Health insurance
- Dental insurance
Manager, Engineering | ML Infrastructure & Tooling
ExtraHop —Seattle, WA
- $170,000 - $195,000 a year
- Remote
- 7 years
- Computer Science
- Bachelor of Science
- Health insurance
- Dental insurance
Senior Product Manager - Technical, Quick Sight - Structured Data Analytics
Amazon Development Center U.S., Inc. —Seattle, WA
- $151,200 - $204,600 a year
- Full-time
- AWS
- Bachelor's degree
- Senior level
- AD&D insurance
- Health insurance
Epic Wisdom Lead - 6364302
Accenture —Kirkland, WA
- $47.37 - $57.37 an hour
- Full-time
- Hybrid work
- Management
- 5 years
- High school diploma or GED
- Disability insurance
- Health insurance
3d
Salesforce Data Cloud & AI Architect Senior Manager
Accenture —Seattle, WA
- $122,700 - $302,400 a year
- Full-time
- Management
- Computer Science
- Mentoring
- Paid holidays
- Disability insurance
Salesforce Data Cloud & AI Tech Architect (Tech Architecture/Solution Architecture)
Accenture —Seattle, WA
- $87,400 - $266,300 a year
- Full-time
- Hybrid work
- Management
- Computer Science
- Mentoring
- Paid holidays
- Disability insurance

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call center quality analyst jobs near bothell, wa

Business Systems Analyst - Revenue Cycle

Swedish Health Services -
Seattle, WA

Apply Now

Job Details

Full-time
$41.81 - $64.91 an hour

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

Epic Certification

Full Job Description

Description

Serves as a key liaison between Revenue Cycle operations and Information Services to support the design, optimization, and use of Epic Professional Billing applications and workflows for the Swedish Medical Group (SMG) professional billing team.

This role is highly embedded within operations and partners closely with frontline teams, cross-functional departments, and leadership to identify workflow and system improvement opportunities.

Responsible for proactively identifying issues within work queues, reporting, and system configuration, and supporting implementation of solutions that improve efficiency, reduce denials, and support accurate revenue capture.

ESSENTIAL FUNCTIONS

Collaborate with operational users and IS teams to identify and resolve system issues
Monitor work queues and reporting (Anodyne, Reporting Workbench, Clarity, SlicerDicer, Excel) to identify trends and issues
Analyze workflows and system configuration to identify gaps or inefficiencies
Translate business needs into system requirements and enhancement requests
Support optimization of work queues, denial reduction, and charge capture processes
Provide troubleshooting support for end users
Support build intake and coordination with IS
Participate in testing and implementation of system changes
Contribute to projects including work queue optimization and denial reduction
Collaborate with leadership and cross-functional teams
Develop training materials and job aids
Understanding or experience with Claim Edit Rules, Follow Up Rules
Experience with Epic build around claim edits, routing logic, department and provider profile builds.
Work collaboratively across workgroups and meetings to gather and communicate updates, key discussion points, and training needs affecting Revenue Cycle stakeholders.
Facilitate information sharing to promote alignment, support operational readiness, and keep teams informed of process changes, initiatives, and organizational priorities.

Required Qualifications:

Coursework/Training: Formal technical training, especially in data resource management principals
Upon hire: Certification in Epic Resolute Professional Billing Administration I & II, but can be obtained while in position
5 years progressively more responsible work experience in a health care business office
Data control functions

Preferred Qualifications:

Bachelor's Degree, or equivalent education/healthcare billing experience, including formal job training, may be substituted for each year of college not completed. This equivalency is in addition to what is required in the experience section.
Upon hire: Certification or proficiency obtained in Epic Resolute Professional Billing Claims and Epic Resolute Professional Billing Electronic Remittance
Strong understanding of work queues, denials, and charge capture
Ability to proactively identify issues in workflows, reporting, and system build system build
Experience using reporting tools (Anodyne, Reporting Workbench, Clarity, SlicerDicer, Excel)
Ability to translate operational needs into system requirements
Experience troubleshooting system and workflow issues
Strong communication and cross-functional collaboration skills
Ability to manage multiple priorities in a fast-paced environment

Why Join Providence Swedish?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Swedish is the largest not-for-profit health care system in the greater Puget Sound area. It is comprised of eight hospital campuses (Ballard, Edmonds, Everett, Centralia, Cherry Hill (Seattle), First Hill (Seattle), Issaquah and Olympia); emergency rooms and specialty centers in Redmond (East King County) and the Mill Creek area in Everett; and Providence Swedish Medical Group, a network of 190+ primary care and specialty care locations throughout the Puget Sound. Whether through physician clinics, education, research and innovation or other outreach, we’re dedicated to improving the wellbeing of rural and urban communities by expanding access to quality health care for all.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

For any concerns with this posting relating to the posting requirements in RCW 49.58.110(1), please click here where you can access an email link to submit your concern.

Requsition ID: 440818
Company: Swedish Jobs
Job Category: Analytics/Business Intelligence
Job Function: Information Technology
Job Schedule: Full time
Job Shift: Day
Career Track: Business Professional
Department: 3908 PHYSICIANS BILLING WA
Address: WA Seattle 1730 Minor Ave
Work Location: Swedish Metropolitan Park East-Seattle
Workplace Type: Remote
Pay Range: $41.81 - $64.91
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Apply Now

Refine Your Search

call center quality analyst jobs in bothell, wa

Business Systems Analyst - Revenue Cycle

Applications Analyst 2 – Epic Patient Access Applications

Senior Quality Analyst - Clinical Quality Investigations

Epic Applications Analyst 3 - ASAP

Epic Research Application Analyst 3

Senior Systems Analyst - Enterprise Applications

Senior AI Engineer (*3-Year LTE)

Financial Analyst or Senior Financial Analyst – West Michigan | Full Relocation Package Offered

Salesforce Analyst

Critical Incident Communications, Senior Specialist

Service Desk Analyst

Principal, Capital Controls & Planning Lead

PACS and Enterprise Imaging Administrator

Software Engineering Manager (Data Engineering)

Senior Software Engineer | Cloud

Manager, Engineering | ML Infrastructure & Tooling

Senior Product Manager - Technical, Quick Sight - Structured Data Analytics

Epic Wisdom Lead - 6364302

Salesforce Data Cloud & AI Architect Senior Manager

Salesforce Data Cloud & AI Tech Architect (Tech Architecture/Solution Architecture)

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