Top 7 Auto glass Jobs in Boulder, Co

Lead Customer Service Representative (Auto Glass)
Jiffy Auto Glass —Wheat Ridge, CO
- $24 - $27 an hour
- Full-time
- 3 years
- Business development
- Continuous improvement
- Paid time off
- Employee discount
Quick Apply
11d
Auto Body Technician
Gerber Collision & Glass —Lakewood, CO
- $26 - $33 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Military encouraged
- Paid parental leave
- Paid holidays
Quick Apply
Auto Glass Technician
American Motors —Commerce City, CO
- $20 - $28 an hour
- Online Application
- Customer service
- Mid-level
- 2 years
- Dental insurance
- Paid time off
Quick Apply
Delivery Driver / Warehouse (Part-Time)
PGW Auto Glass LLC —Denver, CO
- $24.50 an hour
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- 401(k) matching
Quick Apply
Temp CSR
Gerber Collision & Glass —Lakewood, CO
- $18 - $25 an hour
- Full-time
- Sales
- Administrative experience
- High school diploma or GED
- Paid parental leave
- Paid holidays
Quick Apply
11d
Delivery Driver/Warehouse
PGW Auto Glass LLC —Denver, CO
- $21.50 an hour
- Overtime
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
5d
Driver/Warehouse Associate - Denver, CO
MYGRANT GLASS COMPANY INC —Denver, CO
- $19.50 - $21.00 an hour
- Weekends as needed
- Customer service
- DOT physical examination
- Forklift
- Paid holidays
- Health insurance
Quick Apply

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Automotive Controller Position - Boulder CO
Fisher Auto —Boulder, CO
This hands-on leadership position offers full oversight of financial reporting, compliance, budgeting, payroll, and cross-departmental coordination in a…
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AUTO GLASS
DISCOUNT AUTO GLASS —Columbus, OH
Valid driver's license with a clean driving record. Perform ADAS calibrations, including front cameras, radar sensors, blind spot monitoring systems, lane…
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AUTO GLASS
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Lead Customer Service Representative (Auto Glass)

Jiffy Auto Glass -
Wheat Ridge, CO

Quick Apply

Job Details

Full-time
$24 - $27 an hour
11 days ago

Benefits

Paid time off
Employee discount

Qualifications

Live chat
Automobile claims
Business development management
Managing customer accounts
Email customer support
Phone communication
Automotive glass
Sales management
Account development
Auto service management
Auto glass
Dispatching
Business development
Team management
Attention to detail
New customer acquisition
Meeting or exceeding sales goals
Sales leadership
Account management
Closing sales leads
Process management
Client interaction via phone calls

Full Job Description

Jiffy Auto Glass is seeking a Lead Customer Service Representative (CSR) with proven experience in auto glass to take ownership of the CSR team's day-to-day performance and customer experience across both our auto glass and window tinting service lines. This is a hands-on leadership role — you'll work the phones and leads alongside the team while also training, coaching, and holding the team accountable to booking and conversion targets. You'll be the primary point of escalation for difficult customer situations and the main driver of fleet and commercial account growth.

This position plays a critical role in both day-to-day operations and long-term account development, including commercial and fleet relationships.

Key Responsibilities

Team Leadership

Lead, train, and mentor CSR team members on sales process, phone/email/SMS etiquette, and system usage
Monitor team performance against booking and conversion targets; coach to close gaps
Serve as the first point of escalation for difficult customer situations, complex claims, and pricing exceptions
Help onboard new CSR hires and maintain training documentation/scripts
Coordinate CSR staffing and shift coverage with management

Customer Service & Sales

Manage high-volume inbound and outbound communication (phone, email, SMS, web chat)
Convert leads into scheduled jobs using a structured sales process
Proactively follow up on open quotes and unsold opportunities, unscheduled and aging leads, and previous customers for repeat and referral business
Provide accurate pricing, scheduling, and service recommendations for both auto glass repair/replacement and window tinting services
Process and manage insurance claims through Lynx and SGC platforms
Verify insurance coverage, deductibles, and claim details
Maintain detailed and accurate records of all customer interactions and sales activity
Coordinate scheduling and dispatching with field technicians
Utilize Omega EDI (upon implementation) for order and workflow management

Fleet & Commercial Account Development

Own and grow the fleet and commercial account book of business
Build and maintain relationships with business clients to drive repeat and high-volume work
Proactively identify and pursue new fleet/commercial account acquisition
Maintain consistent follow-up and communication with key accounts
Ensure high service levels and retention of commercial clients
Report on fleet/commercial account performance to management

Performance Expectations

Consistently meet or exceed individual and team booking/conversion targets
Maintain strong follow-up discipline across the CSR team
Deliver a high level of customer satisfaction and responsiveness
Demonstrate ownership of outcomes — for yourself and the team, not just tasks
Identify and help implement process improvements for the CSR function

Requirements

Minimum 3+ years of experience in auto glass, automotive service, or closely related field (required)
Prior experience leading, training, or mentoring a team preferred
Proven track record of sales performance and lead conversion
Strong communication skills across phone, text, and email
Ability to multitask and manage a high-volume workload efficiently
Highly organized with strong attention to detail
Comfortable working with multiple systems and digital tools
Experience with insurance claims processing (required)
Experience developing or managing commercial/fleet accounts (required)

Compensation & Benefits

$24.00 – $27.00 per hour (based on experience)
Commission structure tied to performance
Paid time off
Flexible scheduling
Opportunities for growth and increased responsibility

About Jiffy Auto Glass Jiffy Auto Glass is a trusted provider of auto glass repair and replacement services and window tinting, focused on delivering efficient, high-quality service and building long-term customer relationships.

How to Apply Submit your resume and a brief summary of your relevant experience and results, including any team leadership or fleet account management experience.

Jiffy Auto Glass is an equal opportunity employer and encourages applications from all qualified individuals.

Pay: $24.00 - $27.00 per hour

Benefits:

Employee discount
Paid time off

Application Question(s):

Do you have experience with submitting Auto Glass Insurance Claims?
Do you have experience with building and maintaining Fleet account relationships?
Do you have experience training or leading a customer service team?

Experience:

Auto Glass: 3 years (Required)
Sales management: 3 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

auto glass jobs in boulder, co

Lead Customer Service Representative (Auto Glass)

Auto Body Technician

Auto Glass Technician

Delivery Driver / Warehouse (Part-Time)

Temp CSR

Delivery Driver/Warehouse

Driver/Warehouse Associate - Denver, CO

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