Top 101 Help desk support Jobs in Boulder, Co

Help Desk Technician (TS/Q Clearance Required)
General Dynamics Information Technology —Denver, CO
- $27.20 - $36.80 an hour
- Mid-level
- Office
- Windows
Help Desk Technician
KPA —Lafayette, CO
- $33 - $36 an hour
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Windows
- Paid holidays
- Health insurance
Help Desk Tech 1
GeoStabilization International —Westminster, CO
- $71,000 - $88,000 a year
- On call
- Hybrid work
- Microsoft Outlook
- Office
- Windows
Quick Apply
2d
Desktop Support Specialist
Intratek Computer Inc —Louisville, CO
- Up to $27 an hour
- Contract
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
14d
IT Support Technician I
Electra —Boulder, CO
- $21 - $23 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid parental leave
- Health savings account
Quick Apply
14d
Technology Support Technician
Prospect Ridge Academy —Broomfield, CO
- $60,551 - $68,165 a year
- Weekends as needed
- School experience
- Classroom
- Google Workspace
- Paid holidays
- Disability insurance
Helpdesk Support Specialist
TransPerfect —Boulder, CO
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
1d
Help Desk / IT Support Analyst
dataNet IT —Boulder, CO
- Full-time
- Computer science
- Computer Science
- Mid-level
1d
Technology Solution Center Analyst
PNC Financial Services Group —Denver, CO
- $37,000 - $75,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Associate's degree
- Wellness program
- Health savings account
IT Support Technician - CO
PTA Plastics —Niwot, CO
- $25 - $32 an hour
- Full-time
- Computer science
- Computer Science
- Office
Quick Apply
IT Help Desk Analyst I (Part-Time)
ServiceSource Inc. —Denver, CO
- $25 an hour
- Part-time
- Research
- Office
- Bachelor's degree
- Wellness program
- Health savings account
Quick Apply
6d
Customer Support Technician
Vaisala —Boulder, CO
- $60,000 - $65,000 a year
- Rotating shift
- Background check
- Office
- US work authorization
- Paid holidays
- Disability insurance
Customer Care Tier I
Kiosk Information Systems —Louisville, CO
- From $22 an hour
- Full-time
- US work authorization
- Ability to sit for extended periods
- 1 year
- Health savings account
- Paid holidays
Quick Apply
Operations Support Help Desk
ASRC Federal —Boulder, CO
- $57,000 - $77,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
1d
HelpDesk / IT Support Technician (Entry Level)
ARC Colorado, Inc. —Firestone, CO
- $20 - $25 an hour
- Part-time
- Microsoft Office
- Organizational skills
- In-person
Quick Apply
13d
Systems Administrator I
RIVA Solutions Inc. —Boulder, CO
- $75,000 a year
- Full-time
- Computer science
- Computer Science
- Bachelor's degree
- Wellness program
- Health savings account
Quick Apply
8d
Help Desk Specialist
Fortidia US —Lakewood, CO
- $25 an hour
- Full-time
- Hybrid work
- English
- Research
- Mid-level
- Health savings account
- Health insurance
Quick Apply
14d
IT Help Desk Technician
Elite Recruiting & Consulting Services —Longmont, CO
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Junior IT Specialist
MISSION YOGURT INC —Westminster, CO
- $25 - $28 an hour
- Weekends as needed
- Background check
- Ability to walk for extended periods
- Pass drug screening
- Free parking
- Health savings account
Quick Apply
5d
Help Desk Support I
Software Technology Inc —Golden, CO
- Temporary
- Research
- Experience equivalent to degree accepted
- 1 year
Quick Apply

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Help Desk Technician (TS/Q Clearance Required)

General Dynamics Information Technology -
Denver, CO

Apply Now

Job Details

$27.20 - $36.80 an hour

Qualifications

Q Clearance
DoD 8570
CompTIA Security+

Full Job Description

Clearance Level

None

REQ#: RQ220726

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.

Job Description

We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology.

Own your opportunity at GDIT and you’ll be a meaningful part of improving how agencies operate. Our work depends on a Technical Help Desk Professional joining our team to support the Department of Energy at our Denver, CO location.

At GDIT, we foster a people-centric environment. As a Technical Help Desk Professional, you will be trusted to work on diagnosing, resolving application issues, and providing appropriate solutions and will serve as the first point of contact for IT problem resolutions for the service desk. In this role, a typical day will include:

Collaborating with the Department of Energy to solve simple to complex IT issues Assisting and supporting end-users with technical issues and questions related to software systems and applications to include but not limited to, MS Operating Systems, Microsoft Office 365, VMWare and specialized DOE applications via multiple support channels including phone, email, chat sessions, web forms, and other communication methods available.

Creating, modifying, deleting and editing distribution lists, shared mailboxes and the global address list via Active Directory Managing user accounts and group memberships via Active Directory as well as shared drive permissions to ensure accurate recording of work performed according to business processes and standard operating procedures (SOP)

• Applying basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems, investigate causes, and recommend solutions, or escalate tickets in accordance with existing SOPs, work instructions & knowledge articles • • Your success will be measured through satisfactory attainment of customer service level agreements.

HOW A SERVICE DESK / HELP DESK ANALYST WILL MAKE AN IMPACT: •

Providing program support as a Tier 2 Service Desk Technician. Delivering excellent customer service and quick resolution of technical issues for customer via chat, email, and deskside support.

• Supporting on-site installation, implementation, maintenance, troubleshooting and repair of desktops, thin clients, notebooks, printers, iPads, and associated peripherals. • Troubleshooting and resolving issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies.

Supporting Microsoft Office 365 and Active Directory products. Documenting and tracking customer incidents and requests via ticketing management system by updating troubleshooting and resolution efforts and efficiently escalating tickets to appropriate teams when applicable.

• Isolating and resolving issues with individual workstations. • Acting as a resource to answer user questions about hardware and software issues.

WHAT YOU’LL NEED TO SUCCEED:

Required Experience: 3-6 years of helpdesk experience

Required Technical Skills: CompTIA Security+ (DoD 8570 Compliance)

Security Clearance Level: Active Top Secret\DOE Q

Location: On Customer Site, This service desk is 24/7/365, shift work may be required.

#WeAreGDIT #NNSAITOPS

Work Requirements

Years of Experience

3 + years of related experience

may vary based on technical training, certification(s), or degree

Certification

CompTIA - Security+ - CompTIA - CompTIA - Security+ - CompTIA

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely hourly rate for this position is between $27.20 - $36.80. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Apply Now

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help desk support jobs in boulder, co

Help Desk Technician (TS/Q Clearance Required)

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