IT Help Desk Technician
Elite Recruiting & Consulting Services —Longmont, CO
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
IT Specialist – Service Desk Support and Systems Administrator
Lynker Corporation —Boulder, CO
- $75,000 - $89,000 a year
- Full-time
- Google Workspace
- Computer Science
- Research
- Paid holidays
- Disability insurance
Help Desk / IT Support Analyst
dataNet IT —Boulder, CO
- Full-time
- Computer science
- Computer Science
- Mid-level
IT Service Desk Specialist
Talon.One —Denver, CO
- $60,000 - $65,000 a year
- Part-time
- Remote
- English
- Mid-level
- Windows
- Disability insurance
- Health insurance
Quick Apply
4d
IT Help Desk Support
Brundage Bone Concrete Pumping —Thornton, CO
- From $72,800 a year
- Full-time
- Office
- High school diploma or GED
- In-person
- Health savings account
- Health insurance
Quick Apply
6d
Help Desk Technician
KPA —Lafayette, CO
- $33 - $36 an hour
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Windows
- Paid holidays
- Health insurance
IT Support Technician II
Riot Platforms —Denver, CO
- $85,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Microsoft Office
- Health insurance
- 401(k)
Quick Apply
11d
Service Desk L1
Sharp Solutions Inc —Denver, CO
- $43,000 - $45,000 a year
- Urgently hiring
- Office
- Windows
- Analysis skills
Quick Apply
7d
IT Support Specialist 1
Kratos Industries LLC —Arvada, CO
- $70,000 - $90,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Help Desk Specialist
Fortidia US —Lakewood, CO
- $25 an hour
- Full-time
- Hybrid work
- English
- Research
- Mid-level
- Health savings account
- Health insurance
Quick Apply
IT Help Desk Technician I
IMA Financial Group —Denver, CO
- $40,700 - $55,000 a year
- Mid-level
- Analysis skills
- Travel
- Health savings account
- AD&D insurance
Quick Apply
4d
Level 2 Service Desk Specialist
NexCore Group —Denver, CO
- $60,000 - $70,000 a year
- On call
- Computer Science
- Mid-level
- Office
- Commuter assistance
- Health savings account
Quick Apply
4d
Part-Time IT Help Center Support Technician
The University Of Denver —Denver, CO
- $20 - $23 an hour
- Part-time
- Windows
- Ability to climb stairs
- High school diploma or GED
6d
Junior IT Specialist
MISSION YOGURT INC —Westminster, CO
- $25 - $28 an hour
- Weekends as needed
- Background check
- Ability to walk for extended periods
- Pass drug screening
- Free parking
- Health savings account
Quick Apply
IT / Desktop Services Specialist
DCCA —Broomfield, CO
- $74,000 - $236,000 a year
- Computer science
- Computer Science
- Ability to walk for extended periods
- Disability insurance
- Health insurance
IT Service Desk Lead
Bloom Healthcare —Lakewood, CO
- $75,000 - $100,000 a year
- Full-time
- Computer Science
- 5 years
- HIPAA
Quick Apply
Technology Support Technician
Prospect Ridge Academy —Broomfield, CO
- $60,551 - $68,165 a year
- Weekends as needed
- School experience
- Classroom
- Google Workspace
- Paid holidays
- Disability insurance
IT Service Desk Specialist
Talon.One GmbH —Denver, CO
- $60,000 - $65,000 a year
- Part-time
- English
- Mid-level
- Windows
- Disability insurance
- Health insurance
4d
IT Support Technician - CO
PTA Plastics —Niwot, CO
- $25 - $32 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Information Technology (IT) Systems Administrator I
CesiumAstro —Westminster, CO
- $23.22 - $27.44 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Health insurance

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IT Help Desk Technician

Elite Recruiting & Consulting Services
Longmont, CO

Quick Apply

Job Details

Full-time

Qualifications

Desktop computer repair
Mobile device support
Linux support
In-person customer service
Windows
Printer (troubleshooting support)
High school diploma or GED
Computer hardware
Desktop (troubleshooting support)
Technical customer support for office equipment
macOS
IP networking
Desktop administration
Peripheral hardware support
Mobile devices

Full Job Description

IT Help Desk Technician

Reports To: Implementation Engineer
Department: Information Technology
FLSA Status: Full-Time, Non-Exempt
Work Environment: Multiple Facilities / Office/ Onsite in Gillette, WY

Position Summary

We are seeking an IT Help Desk Technician to provide first-level technical support for employees experiencing hardware, software, and network-related issues. This role is responsible for troubleshooting technical problems, resolving support requests, maintaining IT assets, and delivering exceptional customer service while ensuring the reliable operation of business technology systems.

Key Responsibilities

Provide first-level technical support via phone, email, remote support, and in-person assistance.
Diagnose and resolve hardware, software, printer, and network connectivity issues.
Install, configure, and maintain desktop computers, laptops, peripherals, and business applications.
Utilize remote support tools such as TeamViewer, AnyDesk, or Remote Desktop to resolve user issues.
Create, prioritize, update, and close support tickets within the organization's ticketing system.
Maintain accurate documentation, knowledge base articles, and IT asset inventories.
Assist users with Microsoft Office, email, web browsers, mobile devices, and common business applications.
Provide end-user training on software, security awareness, and IT best practices.
Escalate complex technical issues to senior IT staff when appropriate.
Maintain a high level of customer service while meeting established service level expectations.
Perform other duties as assigned.

Qualifications

Education

High school diploma or equivalent required.
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

Experience

Previous Help Desk, Desktop Support, or Technical Support experience preferred.
Experience supporting Windows environments and Microsoft Office applications.
Experience with ticketing systems such as ServiceNow, Zendesk, Jira, or similar platforms is preferred.

Preferred Certifications

CompTIA A+
Microsoft Certified Professional (MCP) or equivalent
Other relevant IT certifications are a plus.

Required Knowledge, Skills & Abilities

Strong troubleshooting and analytical problem-solving skills.
Working knowledge of Windows, macOS, and basic Linux environments.
Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and Wi-Fi connectivity.
Experience supporting printers, mobile devices, and desktop peripherals.
Excellent verbal and written communication skills.
Strong customer service skills with the ability to explain technical concepts to non-technical users.
Ability to prioritize multiple support requests in a fast-paced environment.
Strong organizational skills and attention to detail.
Ability to work independently and collaboratively within an IT team.

Physical Requirements

This position may require occasional lifting of equipment weighing up to 50 pounds and extended periods of sitting, standing, walking, and computer use.

Work Environment

Primarily an indoor office or multi-site business environment.
Occasional exposure to equipment rooms, confined spaces, or elevated temperatures.
Local travel between facilities may be required.

Equal Opportunity Employer

We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other status protected by applicable law.

Quick Apply

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