Top 20 Service desk analyst Jobs in Boulder Co

Help Desk Technician (TS/Q Clearance Required)
General Dynamics Information Technology —Denver, CO
- $27.20 - $36.80 an hour
- Mid-level
- Office
- Windows
Help Desk / IT Support Analyst
dataNet IT —Boulder, CO
- Full-time
- Computer science
- Computer Science
- Mid-level
IT Support Specialist III - Service Desk
Jefferson County Colorado —Golden, CO
- $32 - $34 an hour
- Online Application
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
11d
IT Support Analyst
Exclusive Resorts LLC —Denver, CO
- $65,000 - $75,000 a year
- Full-time
- Azure
- Mid-level
- Office
Quick Apply
IT Systems Administrator II
ADAMS COUNTY COMMUNICATIONS CENTER AUTHORITY —Commerce City, CO
- $92,600 - $138,900 a year
- Full-time
- Background check
- Computer Science
- System design
4d
Enterprise & Health Information Systems Analyst
Developmental Disabilities Resource Center —Lakewood, CO
- $92,000 - $115,000 a year
- Full-time
- Clean driving record
- HIPAA
- Mid-level
- Mileage reimbursement
- Paid holidays
Quick Apply
12d
Business Systems Analyst
WTG OPERATOR LLC —Denver, CO
- $75,000 - $95,000 a year
- Computer Science
- ERP systems
- Mid-level
Management and Program Analyst
US Office of Personnel Management —Lakewood, CO
- $52,727 - $82,938 a year
- Online Application
- Hybrid work
- Background check
- Pass drug screening
- Research
9d
Senior Network Analyst Support
COMTECH TELECOMMUNICATIONS —Broomfield, CO
- $33.65 - $48.07 an hour
- 8 hour shift
- 5 years
- Pass drug screening
- Mid-level
Quick Apply
10d
Application Analyst II Power Platform and M365
Renewable Energy Systems Limited —Denver, CO
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Computer Science
- Pass drug screening
- Research
- Paid parental leave
- Health savings account
Data Analyst/Data Visualization Specialist – Grants Management – ACF/OGM/OHS West Region
Guardians of Honor LLC —Denver, CO
- Overtime
- System design
- Mid-level
- Office
Quick Apply
Sr. Data Engineer
Octave —Denver, CO
- $142,600 - $176,000 a year
- Full-time
- Remote
- Computer Science
- 5 years
- System design
- AD&D insurance
- Paid holidays
Quick Apply
4d
Technical Documentation Analyst
Brown and Caldwell —Lakewood, CO
- $78,000 - $116,000 a year
- Hybrid work
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
Data Management Specialist – Grants Management – ACF/OGM/OHS West Region
Guardians of Honor LLC —Denver, CO
- Overtime
- Customer service
- System design
- Mid-level
Quick Apply
EPIC Configuration Analyst - Expert
Presbyterian System Services —Denver, CO
- $100,152.00 - $175,718.40 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
6d
Contact Center Technology Manager
Credit Union of Colorado —Denver, CO
- $101,200 - $126,500 a year
- Hybrid work
- Computer science
- Computer Science
- System design
Quick Apply
Software Engineer, New Grad
Palantir Technologies —Denver, CO
- $145,000 - $155,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Java
- Commuter assistance
- Paid parental leave
Senior Business Analyst, Technology | Trading Systems
Raymond James Financial, Inc. —Denver, CO
- $75,000 - $115,000 a year
- Weekends as needed
- Hybrid work
- Computer Science
- High school
- Mid-level
- Paid holidays
- Health insurance
2d

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Service Desk Analyst
Vorys, Sater, Seymour and Pease LLP. —Columbus, OH
Provide technical support to technology consumers via telephone, email, and in- person, ensuring timely resolution of issues during standard business hours and…
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Tier 1 Technical Support Specialist
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service desk analyst jobs near boulder co

Help Desk Technician (TS/Q Clearance Required)

General Dynamics Information Technology -
Denver, CO

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Job Details

$27.20 - $36.80 an hour

Qualifications

Q Clearance
DoD 8570
CompTIA Security+

Full Job Description

Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.

Job Description

We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology.

Own your opportunity at GDIT and you’ll be a meaningful part of improving how agencies operate. Our work depends on a Technical Help Desk Professional joining our team to support the Department of Energy at our Denver, CO location.

At GDIT, we foster a people-centric environment. As a Technical Help Desk Professional, you will be trusted to work on diagnosing, resolving application issues, and providing appropriate solutions and will serve as the first point of contact for IT problem resolutions for the service desk. In this role, a typical day will include:

Collaborating with the Department of Energy to solve simple to complex IT issues Assisting and supporting end-users with technical issues and questions related to software systems and applications to include but not limited to, MS Operating Systems, Microsoft Office 365, VMWare and specialized DOE applications via multiple support channels including phone, email, chat sessions, web forms, and other communication methods available.

Creating, modifying, deleting and editing distribution lists, shared mailboxes and the global address list via Active Directory Managing user accounts and group memberships via Active Directory as well as shared drive permissions to ensure accurate recording of work performed according to business processes and standard operating procedures (SOP)

• Applying basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems, investigate causes, and recommend solutions, or escalate tickets in accordance with existing SOPs, work instructions & knowledge articles • • Your success will be measured through satisfactory attainment of customer service level agreements.

HOW A SERVICE DESK / HELP DESK ANALYST WILL MAKE AN IMPACT: •

Providing program support as a Tier 2 Service Desk Technician. Delivering excellent customer service and quick resolution of technical issues for customer via chat, email, and deskside support.

• Supporting on-site installation, implementation, maintenance, troubleshooting and repair of desktops, thin clients, notebooks, printers, iPads, and associated peripherals. • Troubleshooting and resolving issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies.

Supporting Microsoft Office 365 and Active Directory products. Documenting and tracking customer incidents and requests via ticketing management system by updating troubleshooting and resolution efforts and efficiently escalating tickets to appropriate teams when applicable.

• Isolating and resolving issues with individual workstations. • Acting as a resource to answer user questions about hardware and software issues.

WHAT YOU’LL NEED TO SUCCEED:

Required Experience: 3-6 years of helpdesk experience
Required Technical Skills: CompTIA Security+ (DoD 8570 Compliance)
Security Clearance Level: Active Top Secret\DOE Q
Location: On Customer Site, This service desk is 24/7/365, shift work may be required.

#WeAreGDIT #NNSAITOPS

Work Requirements

Years of Experience

3 + years of related experience

may vary based on technical training, certification(s), or degree

Certification

CompTIA - Security+ - CompTIA - CompTIA - Security+ - CompTIA

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely hourly rate for this position is between $27.20 - $36.80. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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Refine Your Search

service desk analyst jobs in boulder co

Help Desk Technician (TS/Q Clearance Required)

Help Desk / IT Support Analyst

IT Support Specialist III - Service Desk

IT Support Analyst

IT Systems Administrator II

Enterprise & Health Information Systems Analyst

Business Systems Analyst

Management and Program Analyst

Senior Network Analyst Support

Application Analyst II Power Platform and M365

Data Analyst/Data Visualization Specialist – Grants Management – ACF/OGM/OHS West Region

Sr. Data Engineer

Technical Documentation Analyst

Data Management Specialist – Grants Management – ACF/OGM/OHS West Region

EPIC Configuration Analyst - Expert

Contact Center Technology Manager

Software Engineer, New Grad

Senior Business Analyst, Technology | Trading Systems

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